List of Qualified Conversations Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Qualified Conversations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qualified Conversations for Sales Engagement, Customer Identification from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qualified Conversations for Sales Engagement, Customer Identification include: Plantronics, a United States based Professional Services organisation with 6500 employees and revenues of $1.73 billion, Veritone, a United States based Professional Services organisation with 546 employees and revenues of $160.0 million, National World, a United Kingdom based Media organisation with 1179 employees and revenues of $103.0 million, Carta, a United States based Professional Services organisation with 200 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Qualified Conversations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Qualified Conversations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carta | Professional Services | 200 | $30M | United States | Qualified.com | Qualified Conversations | Sales Engagement,Customer Identification | 2023 | n/a |
In 2023 Carta implemented Qualified Conversations to identify high-value website visitors, route them to the right reps, and start real-time sales conversations. The deployment targeted sales and CRM teams and used Qualified Conversations as a Sales Engagement,Customer Identification application to accelerate lead capture and conversational routing.
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National World | Media | 1179 | $103M | United Kingdom | Qualified.com | Qualified Conversations | Sales Engagement,Customer Identification | 2016 | n/a |
In 2016, National World implemented Qualified Conversations. Qualified Conversations was deployed as a Sales Engagement,Customer Identification application to capture and qualify website visitors and to support advertising sales and customer service workflows across National World operations in the United Kingdom. The deployment emphasized conversational lead capture and real time visitor identification tied to inbound commercial workflows, with scope focused on commercial advertising teams and customer service functions that handle advertiser interactions.
Configuration included distinct functional modules for real time visitor identification, conversational routing, contextual qualification scripts, and dashboard reporting for qualification pipelines. The implementation focused on routing qualified contacts to sales or customer service queues, automating initial qualification questions, and surfacing contact intent for advertising operations. Governance instituted shared workflows and scripted response templates to standardize handoffs between sales and customer service, accompanied by targeted operational training for the affected teams.
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Plantronics | Professional Services | 6500 | $1.7B | United States | Qualified.com | Qualified Conversations | Sales Engagement,Customer Identification | 2023 | n/a |
In 2023 Plantronics deployed Qualified Conversations as a Sales Engagement,Customer Identification solution to segment large volumes of web traffic and route qualified buyers to dedicated sales reps in the United States. The implementation emphasized real time account intent detection and automated routing to reduce inbound noise and accelerate high value buyer handoffs, positioning Qualified Conversations as the front door to the company sales and CRM workflows.
Configuration focused on conversational routing, intent scoring, and qualification flows within Qualified Conversations, with chat and conversation orchestration configured to surface account intent signals and trigger routing rules to named sales owners. The deployment included conversation templates, qualification scripts, and automated deflection logic to route lower intent sessions into self service paths while escalating high intent sessions to live reps.
Integrations linked Qualified Conversations with Plantronics sales and CRM processes to ensure captured intent translated into pipeline entries and influenced opportunity records. Operational coverage centered on sales teams in the United States, with the system informing rep workload, routing assignments, and real time handoff procedures to improve responsiveness and lead management.
Governance emphasized workflow standardization for qualification and routing, with rollout controls to tune intent thresholds and routing rules over time. Outcomes reported by Plantronics included a 22% increase in pipeline and $24 million in influenced pipeline within months, alongside documented improvements in routing accuracy, deflection rates, and rep efficiency driven by real time account intent surfacing.
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Veritone | Professional Services | 546 | $160M | United States | Qualified.com | Qualified Conversations | Sales Engagement,Customer Identification | 2023 | n/a |
In 2023 Veritone deployed Qualified Conversations to prioritize and engage high-intent website visitors. The implementation used Qualified Conversations within the Sales Engagement,Customer Identification category to accelerate SDR follow-up and to capture conversational signals for the marketing and CRM stack.
The implementation centered on real-time intent detection, chat routing to human agents, and qualification workflows to escalate website visitors into active lead queues. Qualified Conversations was configured to surface high-propensity visitors and enable SDRs to convert synchronous chats into follow-up tasks, aligning conversational qualification with lead lifecycle stages.
Integrations were established with Salesforce, Pardot, Salesloft and 6sense to synchronize contact records, feeding intent signals and conversation transcripts into CRM and marketing automation, and to automate outbound sequences triggered by chat interactions. Operational coverage focused on sales and marketing CRM workflows in the United States, with the primary users being SDR teams and marketing operations.
Governance combined sales and marketing operations to define routing rules, response SLAs and qualification criteria, increasing human conversation rates and improving rep responsiveness. The deployment generated a reported $3.5M in pipeline and achieved approximately 340% ROI over a 12 month period while increasing lead generation rates through prioritized website engagement.
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