List of Qudini Customers
Verint Systems Inc. (acquired, merge with Calabrio)
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
4000
$912M
Since 2010, our global team of researchers has been studying Qudini customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qudini for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qudini for Customer Experience include: Telefonica, a Spain based Communications organisation with 100870 employees and revenues of $42.96 billion, Standard Chartered Bank, a United Kingdom based Banking and Financial Services organisation with 80695 employees and revenues of $19.81 billion, Brown Thomas Arnotts, a Ireland based Retail organisation with 7200 employees and revenues of $2.40 billion, Wild Food Café, a United Kingdom based Retail organisation with 50 employees and revenues of $3.0 million, The Smoking Goat Restaurant, a United Kingdom based Retail organisation with 50 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Qudini, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Qudini customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Brown Thomas Arnotts | Retail | 7200 | $2.4B | Ireland | Qudini | Qudini | Customer Experience | 2016 | n/a |
In 2016 Brown Thomas Arnotts deployed Qudini as a Customer Experience application to formalize in-store digital customer workflows. The initial deployment was anchored in the Flagship store with operational use documented at the County Limerick store, and frontline staff were trained to operate Qudini as part of customer-facing routines.
Qudini was configured to support client-facing scheduling and appointment workflows and to extend in-store Endless Aisle servicing, consistent with Customer Experience category capabilities. The implementation emphasized point-of-service digital interaction, clienteling support for beauty and luxury departments, and tools that staff used while assisting customers on the shop floor.
Operational coverage encompassed Beauty Hall operations, merchandising, buying, multichannel and store operations, with the Innovation Team working closely with in-store Digital Ambassadors to embed the application into daily service patterns. Employees at Level 4 in the Limerick store were trained on Qudini alongside clienteling workflows and other operational systems, establishing Qudini as a standard tool for customer engagement.
Governance for the rollout included a training program for store staff and weekly performance reporting to management, compiled by in-store teams and the Innovation Team. Weekly reports captured the performance of new digital implementations, and those reports explicitly tracked enhancements to bottom line profit as part of management review.
|
 |
Standard Chartered Bank | Banking and Financial Services | 80695 | $19.8B | United Kingdom | Qudini | Qudini | Customer Experience | 2019 | n/a |
In 2019, Standard Chartered Bank implemented Qudini to power its Tech Bar IT Support offering. Qudini was deployed as a Customer Experience application to manage digital queues and appointment booking for employees at the bank's international head office and key tech bar locations.
The implementation configured tablet kiosk check in workflows where employees join a digital queue and receive immediate confirmation of queue position and estimated wait time. Qudini was configured to send SMS confirmations containing a link to a live countdown, and staff use Qudini on iPad devices to monitor individual queues and call employees when their turn approaches. Desktop access enables the tech bar team to manage concurrent service tasks while monitoring queue state.
The deployment emphasized out of box configurability to minimize implementation effort and cost, enabling rollout at the bank's international head office with limited custom development. Operational coverage aligns with the bank's 24 hour support model at headquarters, supporting internal IT service delivery for employees who can remain inside or outside the tech bar until notified.
Governance and operational practice centrally positioned the Tech Bar as the focal point for employee device setup, learning, and repair, with front line technicians managing queues through Qudini on mobile and desktop user interfaces. The Qudini implementation is intended to ensure employees are seen quickly without creating dwell time and to provide a standardized Customer Experience for internal IT support across key locations.
|
 |
Telefonica | Communications | 100870 | $43.0B | Spain | Qudini | Qudini | Customer Experience | 2014 | n/a |
In 2014, Telefonica implemented Qudini as a Customer Experience application to support retail customer flow in O2 stores. The deployment focused on the Qudini Concierge app operating on store tablets used by concierge staff to meet and greet shoppers as they entered the store.
Qudini provided mobile based customer flow management capabilities, enabling staff to assign customers to sales personnel and provide live wait time updates. Functional workflows included customer check in, queue management, and customer status notifications coordinated through the Qudini Concierge app, aligning front line customer service with sales assignment processes.
The implementation impacted store operations and customer service functions, embedding Qudini into concierge workflows and sales assignment procedures across O2 retail locations. Governance emphasized operational usage by concierge staff and tablet based application management, with process orchestration handled at the store level through the Qudini Concierge app.
|
 |
The Smoking Goat Restaurant | Retail | 50 | $2M | United Kingdom | Qudini | Qudini | Customer Experience | 2016 | n/a |
In 2016 The Smoking Goat Restaurant implemented Qudini to manage Customer Experience at its single site in the United Kingdom. The implementation was positioned alongside ResDiary and Roundcube to address booking and review enquiries, reflecting a compact operations footprint for a 50 person restaurant business.
The deployment of Qudini focused on guest flow and booking orchestration, using the application to codify reservation rules, manage appointment scheduling and run front of house queuing and seating workflows. Qudini configuration emphasized staff-facing reservation boards, customer touchpoint workflows for walk in and prebooked guests, and notification rules to align hosts and floor teams with incoming bookings.
Integrations were explicitly established between Qudini and ResDiary to synchronize booking information, and Roundcube was used to route and manage review and email enquiries into the service workflow. Operational coverage was centered on the reservations and front of house teams, with governance implemented through documented booking policies, defined ownership for review management and a targeted staff rollout to embed the Qudini driven processes.
|
 |
Wild Food Café | Retail | 50 | $3M | United Kingdom | Qudini | Qudini | Customer Experience | 2016 | n/a |
In 2016, Wild Food Café deployed Qudini to manage guest flow and bookings for its evening dinner service. The Qudini deployment addressed Customer Experience functions across front of house operations to support a typical service pattern of 100 covers per evening.
The implementation focused on Qudini reservation and queuing capabilities, online booking configuration, waitlist orchestration, and guest arrival handling. Qudini was configured to align booking rules with service periods and to support operational workflows used during new menu rollouts and staff onboarding.
Qudini was integrated with Lightspeed POS to coordinate service flow with point of sale activity, and reporting systems were built using Typeform to capture guest feedback and operational observations for improved communications. The use of Typeform fed structured reporting used by management to track service issues and staff training needs.
Operational rollout centered on evening shifts, with explicit training of new staff members during each new menu rollout to embed Qudini workflows into standard operating procedures. Governance emphasized procedural adoption in front of house teams and the ongoing use of Qudini, Lightspeed POS, and Typeform as the core Customer Experience stack for reservations and service coordination.
|
Showing 1 to 5 of 5 entries
Buyer Intent: Companies Evaluating Qudini
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Qudini. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Qudini Coverage
Qudini is a Customer Experience solution from Qudini.
Companies worldwide use Qudini, from small firms to large enterprises across 21+ industries.
Organizations such as Telefonica, Standard Chartered Bank, Brown Thomas Arnotts, Wild Food Café and The Smoking Goat Restaurant are recorded users of
Qudini for Customer Experience.
Companies using Qudini are most concentrated in Communications, Banking and Financial Services and Retail, with adoption spanning over 21 industries.
Companies using Qudini are most concentrated in Spain, United Kingdom and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Qudini across Americas, EMEA, and APAC.
Companies using Qudini range from small businesses with 0-100 employees - 40%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 40%.
Customers of Qudini include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Qudini customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.