List of Qudini Customers
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Since 2010, our global team of researchers has been studying Qudini customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qudini for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qudini for Customer Experience include: Telefonica, a Spain based Communications organisation with 100870 employees and revenues of $42.96 billion, Standard Chartered Bank, a United Kingdom based Banking and Financial Services organisation with 80695 employees and revenues of $19.81 billion, Brown Thomas Arnotts, a Ireland based Retail organisation with 7200 employees and revenues of $2.40 billion, Wild Food Café, a United Kingdom based Retail organisation with 50 employees and revenues of $3.0 million, The Smoking Goat Restaurant, a United Kingdom based Retail organisation with 50 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Qudini, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Qudini customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brown Thomas Arnotts | Retail | 7200 | $2.4B | Ireland | Qudini | Qudini | Customer Experience | 2016 | n/a |
In 2016 Brown Thomas Arnotts deployed Qudini as a Customer Experience application to formalize in-store digital customer workflows. The initial deployment was anchored in the Flagship store with operational use documented at the County Limerick store, and frontline staff were trained to operate Qudini as part of customer-facing routines.
Qudini was configured to support client-facing scheduling and appointment workflows and to extend in-store Endless Aisle servicing, consistent with Customer Experience category capabilities. The implementation emphasized point-of-service digital interaction, clienteling support for beauty and luxury departments, and tools that staff used while assisting customers on the shop floor.
Operational coverage encompassed Beauty Hall operations, merchandising, buying, multichannel and store operations, with the Innovation Team working closely with in-store Digital Ambassadors to embed the application into daily service patterns. Employees at Level 4 in the Limerick store were trained on Qudini alongside clienteling workflows and other operational systems, establishing Qudini as a standard tool for customer engagement.
Governance for the rollout included a training program for store staff and weekly performance reporting to management, compiled by in-store teams and the Innovation Team. Weekly reports captured the performance of new digital implementations, and those reports explicitly tracked enhancements to bottom line profit as part of management review.
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Standard Chartered Bank | Banking and Financial Services | 80695 | $19.8B | United Kingdom | Qudini | Qudini | Customer Experience | 2019 | n/a |
In 2019, Standard Chartered Bank implemented Qudini to power its Tech Bar IT Support offering. Qudini was deployed as a Customer Experience application to manage digital queues and appointment booking for employees at the bank's international head office and key tech bar locations.
The implementation configured tablet kiosk check in workflows where employees join a digital queue and receive immediate confirmation of queue position and estimated wait time. Qudini was configured to send SMS confirmations containing a link to a live countdown, and staff use Qudini on iPad devices to monitor individual queues and call employees when their turn approaches. Desktop access enables the tech bar team to manage concurrent service tasks while monitoring queue state.
The deployment emphasized out of box configurability to minimize implementation effort and cost, enabling rollout at the bank's international head office with limited custom development. Operational coverage aligns with the bank's 24 hour support model at headquarters, supporting internal IT service delivery for employees who can remain inside or outside the tech bar until notified.
Governance and operational practice centrally positioned the Tech Bar as the focal point for employee device setup, learning, and repair, with front line technicians managing queues through Qudini on mobile and desktop user interfaces. The Qudini implementation is intended to ensure employees are seen quickly without creating dwell time and to provide a standardized Customer Experience for internal IT support across key locations.
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Telefonica | Communications | 100870 | $43.0B | Spain | Qudini | Qudini | Customer Experience | 2014 | n/a |
In 2014, Telefonica implemented Qudini as a Customer Experience application to support retail customer flow in O2 stores. The deployment focused on the Qudini Concierge app operating on store tablets used by concierge staff to meet and greet shoppers as they entered the store.
Qudini provided mobile based customer flow management capabilities, enabling staff to assign customers to sales personnel and provide live wait time updates. Functional workflows included customer check in, queue management, and customer status notifications coordinated through the Qudini Concierge app, aligning front line customer service with sales assignment processes.
The implementation impacted store operations and customer service functions, embedding Qudini into concierge workflows and sales assignment procedures across O2 retail locations. Governance emphasized operational usage by concierge staff and tablet based application management, with process orchestration handled at the store level through the Qudini Concierge app.
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Retail | 50 | $2M | United Kingdom | Qudini | Qudini | Customer Experience | 2016 | n/a |
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Retail | 50 | $3M | United Kingdom | Qudini | Qudini | Customer Experience | 2016 | n/a |
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Buyer Intent: Companies Evaluating Qudini
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