List of Red Box Quantify Customers
Red Box Recorders Group
Bradmore Business Park, Loughborough Road Bradmore,
Nottingham, NG11 6QA,
United Kingdom
Nottingham, NG11 6QA,
United Kingdom
44 11 5937-7100
Professional Services
10
$26M
Since 2010, our global team of researchers has been studying Red Box Quantify customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Red Box Quantify for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Red Box Quantify for Call Tracking and Recording include: British American Tobacco, a United Kingdom based Consumer Packaged Goods organisation with 47797 employees and revenues of $36.06 billion, Toyota (GB), a United Kingdom based Automotive organisation with 5000 employees and revenues of $2.40 billion, Man Group, a United Kingdom based Banking and Financial Services organisation with 1777 employees and revenues of $1.87 billion, Handelsbanken UK, a United Kingdom based Banking and Financial Services organisation with 2630 employees and revenues of $1.35 billion, Covea Insurance UK, a United Kingdom based Insurance organisation with 1100 employees and revenues of $838.0 million and many others.
Contact us if you need a completed and verified list of companies using Red Box Quantify, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Red Box Quantify customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British American Tobacco | Consumer Packaged Goods | 47797 | $36.1B | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2014 | n/a |
In 2014 British American Tobacco implemented Red Box Quantify as part of its Call Tracking and Recording capability during an IPT and collaboration service definition engagement. The work occurred between August 2014 and November 2014 and focused on embedding call recording and call tracking into the wider Cisco IPT collaboration program across BATs UK and European telephony footprint.
The implementation centered on Red Box Quantify and related Redbox voice recording capabilities, plus integration with Telisca auto sign on application and the Cisco UC product suite. Functional modules and configuration work included administration of CUCM, UCCX contact center functions, Unity Connection voicemail, IM and Presence services including CUPS servers, Jabber mobile client provisioning, MACs and configuration change workflows, and recording capture and indexing for call tracking and forensic retention.
Integrations were explicitly mapped to the European wide telephony solution and Cisco IPT infrastructure, with the Red Box Quantify call recording layer connected to CUCM call legs and UCCX contact center flows. Operational coverage specified second and third line support duties for BATs core UK Cisco infrastructure, delivered on behalf of Computacenter, and included multi‑site presence across BATs UK estate and the broader European telephony domain.
Governance and process redesign defined responsibilities, escalation paths and operational workflows between an outsource service desk, internal BAT support teams and external service integrators for new requests and fault handling. Backup and business continuity strategies were documented to align with business requirements, and a training program was created to transfer knowledge from TDM to IPT, increase UC administration and fault finding skills, and reduce reliance on external integrators through improved first time fix capability.
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Covea Insurance UK | Insurance | 1100 | $838M | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2018 | n/a |
In 2018, Covéa Insurance United Kingdom deployed Red Box Quantify as a core Call Tracking and Recording platform to support contact center voice operations and payment compliance. The deployment was focused on telephony capture and retrieval for contact center workflows in Halifax, United Kingdom, and was operated under the senior voice engineering function responsible for UC and contact center infrastructure.
Red Box Quantify was configured to provide continuous call capture, indexed recording storage, and searchable retrieval consistent with Call Tracking and Recording capabilities, integrated into existing queue and wallboard operations. Configuration work referenced included call recording setup alongside NICE and Red Box solutions, and operational support patterns such as scripted queue control for UCCX clusters and wallboard integration across teams.
The implementation integrated tightly with Cisco voice infrastructure components, including CUCM and CUC servers, UCCX clusters and planned UCCE consolidation, and peripheral systems such as Eckoh for PCI call payments and third party video conferencing endpoints like Polycom. Infrastructure changes recorded during the same period included CUCM and CUC upgrades, Publisher and Subscriber node migrations across the data center, deployment of Cisco Cubes and UCS-E hardware, and IM and Presence with Jabber which all interfaced with call capture flows.
Governance and operational controls were framed around contact center compliance and availability, with the senior voice engineering team supporting 24/7 UCCX cluster operations, assisting PCI compliance activities, and managing wallboards and queue scripts to maintain recording coverage. Ongoing program activities included planning to migrate users from UCCX clusters to UCCE and to transition telephony users from ShoreTel to Cisco, aligning dial plan and recording capture configurations with the Red Box Quantify deployment.
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DHU Healthcare | Healthcare | 1728 | $115M | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2015 | n/a |
In 2015 DHU Healthcare implemented Red Box Quantify for Call Tracking and Recording across its DHU 111 service, establishing a centralized platform for voice capture and incident evidence management. The deployment focused on continuous call recording, indexed session metadata, secure retention, and role based access to support clinical governance and incident review workflows.
Red Box Quantify was configured to provide core Call Tracking and Recording capabilities including real time call capture, automated file ingestion and transcoding, metadata enrichment for caller and session attributes, time keyed search and retrieval, and scheduled reporting. The implementation emphasized searchable archives and configurable retention policies to meet audit and compliance needs for a healthcare telephone triage operation.
Operationally the Red Box Quantify implementation was engaged by DHU 111 staff as the primary recording and reporting source for incident investigations. Between October and December 2019 DHU reported an increase in incident reporting, with a portion of incidents linked to delayed care and errors in referring cases via the Directory of Services. An accessibility issue in November 2019 prevented locating some calls on the Redbox voice recording system, a fault that was identified and subsequently resolved.
Governance was organized around incident retrieval and clinical review workflows, with the recording platform serving evidence requests and supporting case escalation processes. The November 2019 locating fault reinforced operational controls for recording availability and evidence retrieval, prompting continued monitoring of recording integrity and searchability within the Red Box Quantify environment.
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Fletchers Solicitors | Professional Services | 791 | $102M | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2022 | n/a |
In 2022 Fletchers Solicitors implemented Red Box Quantify for Call Tracking and Recording. The deployment was introduced to capture a full timeline of events and claimant interactions, supporting case development for medical negligence, road traffic accident, data breach and personal injury claims.
Red Box Quantify was configured to provide continuous call recording and timeline reconstruction tied to individual matter records. Configuration emphasized capture of audio plus contextual metadata for each contact, enabling claims handlers to document conversations, extract event sequences and reference recordings alongside Proclaim matter entries.
The implementation was integrated with existing desktop and communications tooling listed by staff, including Proclaim file management, 8x8 telephony, Microsoft Teams and other collaboration and access platforms operating within the Citrix environment. Red Box Quantify sits alongside these systems to link recorded calls directly to Proclaim matter files and to support daily task workflows used by the claims and contact teams.
Operational governance focused on embedding the recorder into established claims workflows, requiring users to attach recordings to Proclaim files, monitor individual task lists and adhere to GDPR access and retention controls. Training and familiarization work included hands on use with Red Box Quantify, Proclaim and the firm’s telephony and collaboration stack to ensure recordings were available to claims staff during investigation and customer communications.
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Handelsbanken UK | Banking and Financial Services | 2630 | $1.3B | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2019 | n/a |
In 2019 Hobson Prior International deployed Red Box Quantify for Call Tracking and Recording across its UK telephony estate. The implementation targeted centralized capture and indexed retrieval of voice interactions, aligning call recording with telephone platform consolidation and SIP trunk conversion efforts across branch, regional head office, and UK head office locations.
Red Box Quantify was configured to provide core recording, storage, and search capabilities typical of Call Tracking and Recording solutions, including session capture for SIP and PSTN calls, metadata tagging for compliance workflows, and role based access for record review. Configuration work included channel provisioning, retention policy settings, and integration of automated call session metadata to support internal billing and directory driven indexing.
Integrations were implemented with existing telephony and network components while preserving operational continuity, including Astra and Mitel PABX platforms MD110 and MX One, BT ITS private wire circuits, SIP trunk interfaces, Skype for Business endpoints, and WAN/MPLS connectivity. The deployment also coexisted with other voice recorders in the environment, specifically NICE and ASC recorders, and incorporated processes for ordering and provisioning SIMs, telephone lines, and WAN circuits.
Operational governance combined business as usual support and project delivery, with change control around branch upgrades, SIP trunk migrations, and mobile provider transitions. Implementation activities included documented runbooks, order and fulfillment workflows for extensions and conference accounts, directory and charging process updates, and on site support procedures to align telephony operations with Red Box Quantify recording and access controls.
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Professional Services | 245 | $26M | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2016 | n/a |
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Banking and Financial Services | 1777 | $1.9B | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2018 | n/a |
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Government | 6879 | $474M | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2016 | n/a |
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Automotive | 5000 | $2.4B | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2010 | n/a |
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Government | 609 | $52M | United Kingdom | Red Box Recorders | Red Box Quantify | Call Tracking and Recording | 2013 | n/a |
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Buyer Intent: Companies Evaluating Red Box Quantify
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Red Box Quantify. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Red Box Quantify for Call Tracking and Recording include:
- Kerv Group, a United Kingdom based Professional Services organization with 650 Employees
- Cloud Range, a United States based Professional Services company with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Kerv Group | Professional Services | 650 | $70M | United Kingdom | 2026-01-16 |
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Cloud Range | Professional Services | 30 | $3M | United States | 2025-11-19 |
FAQ - APPS RUN THE WORLD Red Box Quantify Coverage
Red Box Quantify is a Call Tracking and Recording solution from Red Box Recorders.
Companies worldwide use Red Box Quantify, from small firms to large enterprises across 21+ industries.
Organizations such as British American Tobacco, Toyota (GB), Man Group, Handelsbanken UK and Covea Insurance UK are recorded users of
Red Box Quantify for Call Tracking and Recording.
Companies using Red Box Quantify are most concentrated in Consumer Packaged Goods, Automotive and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Red Box Quantify are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Red Box Quantify across Americas, EMEA, and APAC.
Companies using Red Box Quantify range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 30%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 10%.
Customers of Red Box Quantify include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Red Box Quantify customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.