List of Redcentric IP Telephony Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Redcentric IP Telephony customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Redcentric IP Telephony for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Redcentric IP Telephony for PBX, VoiP and Phone Systems include: Hays, a United Kingdom based Professional Services organisation with 10300 employees and revenues of $8.88 billion, Howdens Joinery Group, a United Kingdom based Manufacturing organisation with 12000 employees and revenues of $3.22 billion, 4ways Healthcare United Kingdom, a United Kingdom based Healthcare organisation with 160 employees and revenues of $59.0 million, Thrings, a United Kingdom based Professional Services organisation with 235 employees and revenues of $26.0 million and many others.
Contact us if you need a completed and verified list of companies using Redcentric IP Telephony, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Redcentric IP Telephony customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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4ways Healthcare United Kingdom | Healthcare | 160 | $59M | United Kingdom | Redcentric | Redcentric IP Telephony | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021, 4ways Healthcare began voice migration discussions with Redcentric and adopted Redcentric IP Telephony to underpin its telephony platform. The deployment is categorized under PBX, VoiP and Phone Systems and was intended to support teleradiology and reporting operations for NHS and private customers across the United Kingdom.
Implementation combined Redcentric's managed IaaS and disaster recovery with Unity IP Telephony, delivering a hosted voice architecture with centralized call recording and reporting capabilities. Redcentric IP Telephony was configured to provide VoIP voice services, call-recording instrumentation for internal workflows and routing to support urgent and elective reporting operations.
Operational coverage extended across the UK, supporting both urgent and elective reporting workflows for 4ways Healthcare's teleradiology services, and integrating voice data into internal reporting processes. The migration and call-recording deployment was completed by March 2022, aligning telephony data capture with diagnostic reporting governance and operational continuity plans.
Rollout followed a phased voice migration that began in late 2021 and finished in March 2022, moving live voice into the Redcentric-managed environment while retaining disaster recovery provisions. Stakeholders reported greater flexibility, resilience and operational efficiency as explicit outcomes of the Redcentric IP Telephony deployment.
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Hays | Professional Services | 10300 | $8.9B | United Kingdom | Redcentric | Redcentric IP Telephony | PBX, VoiP and Phone Systems | 2008 | n/a |
In 2008 Hays implemented Redcentric IP Telephony as its hosted communications platform within the PBX, VoiP and Phone Systems category, establishing a core telephony service for recruitment operations. The deployment has been maintained as a central voice layer across approximately 100 UK offices and around 2,000 users, supporting front line recruitment desk activity and employer candidate engagement workflows.
The implementation of Redcentric IP Telephony included hosted PBX capabilities such as geographic numbers, hunt groups, remote calling and centralized call routing, with configuration focused on agent hunt group workflows and enterprise call reporting. Redcentric IP Telephony provided the hosted telephony platform Unity that delivered operator and queue management functionality alongside standard VoIP features and call logging consistent with PBX, VoiP and Phone Systems implementations.
Operationally the hosted telephony platform was leveraged to integrate agent voice workflows with collaboration tooling during the COVID-19 period, the organization completing a major migration of agents to Microsoft Teams in December 2020. The telephony environment was used to preserve geographic numbering and hunt group behavior while shifting endpoint and presence to Teams, enabling continuity of calling for remote agents without changing number architecture.
Governance and rollout were executed as platform-wide changes affecting recruitment operations and contact handling, with centralized management of call routing and reporting to support remote working policies. The long term engagement with Redcentric since 2008 underpinned the rapid migration effort in 2020 and supported stated improvements in business continuity and call reporting for Hays.
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Howdens Joinery Group | Manufacturing | 12000 | $3.2B | United Kingdom | Redcentric | Redcentric IP Telephony | PBX, VoiP and Phone Systems | 2009 | n/a |
In 2009 Howdens implemented Redcentric IP Telephony, consolidating many in-house PBX systems into Redcentric's Unity IP Telephony platform to unify voice across its UK depot network. The deployment established a managed network and centralized voice estate that supported rapid rollouts for new depots and targeted resiliency during critical trading periods.
Redcentric IP Telephony was configured to deliver core PBX, VoiP and Phone Systems capabilities, including centralized call routing, handset provisioning, managed voice connectivity and high availability configurations. The implementation emphasized a managed services model in which Redcentric operated the Unity IP Telephony platform alongside network management to reduce local PBX administration.
Operational coverage spanned hundreds of UK depots, with the solution directly impacting depot operations, customer-facing communications and field support functions by providing a consistent telephony experience across sites. The architecture supported standardized provisioning and operational processes to enable faster depot activation and to maintain voice service continuity during peak trading windows.
Governance of the environment followed a vendor-managed support model, with an extended commercial relationship confirmed by a five year contract extension announced in January 2019 that took the engagement into its second decade. Reported outcomes from the engagement include reduced PBX maintenance, improved resilience and predictable costs, with Redcentric IP Telephony remaining the enterprise voice platform for Howdens.
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Professional Services | 235 | $26M | United Kingdom | Redcentric | Redcentric IP Telephony | PBX, VoiP and Phone Systems | 2020 | n/a |
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