List of RegEd Complaint Management Customers
Morrisville, 27560, NC,
United States
Since 2010, our global team of researchers has been studying RegEd Complaint Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RegEd Complaint Management for Complaint Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RegEd Complaint Management for Complaint Management include: Marsh & McLennan Companies, a United States based Insurance organisation with 86000 employees and revenues of $19.82 billion, Principal Financial Group, a United States based Banking and Financial Services organisation with 19800 employees and revenues of $16.13 billion, MassMutual, a United States based Insurance organisation with 11000 employees and revenues of $10.70 billion and many others.
Contact us if you need a completed and verified list of companies using RegEd Complaint Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Marsh & McLennan Companies | Insurance | 86000 | $19.8B | United States | RegEd | RegEd Complaint Management | Complaint Management | 2016 | n/a |
In 2016, Marsh & McLennan Companies disclosed in its SEC proxy that it engaged RegEd to provide compliance management, education, licensing and registration services and that RegEd received fees for supporting regulatory compliance activities in the United States. The filing does not explicitly name module-level deployments, and the presence of RegEd Complaint Management is inferred as part of that broader services engagement within the Complaint Management category. Marsh & McLennan Companies RegEd Complaint Management Complaint Management is therefore described in the context of supporting the company’s US regulatory compliance activities.
Based on the Complaint Management category, the inferred implementation of RegEd Complaint Management would center on centralized complaint intake and triage, case tracking and lifecycle management, workflow orchestration for investigations and escalations, audit trail and record retention, and regulatory reporting capabilities. Configuration emphasis would be expected on role based access for compliance and licensing staff, templated workflows for standardized responses, and automated tracking to support regulatory oversight and documentation requirements.
Operational scope implied by the disclosure focuses on US compliance, licensing and registration functions within Marsh & McLennan Companies, with the solution supporting centralized complaint handling and documentation for regulators. The engagement as described in the SEC filing also indicates governance considerations tied to vendor fee disclosures in corporate filings and the formalization of complaint handling workflows and recordkeeping to meet regulatory obligations.
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MassMutual | Insurance | 11000 | $10.7B | United States | RegEd | RegEd Complaint Management | Complaint Management | 2020 | n/a |
In 2020, MassMutual is inferred to have implemented RegEd Complaint Management as part of its broader RegEd deployment supporting advisor continuing education and licensing in the United States. This inference is grounded in MassMutual’s documented use of RegEd for broker and agent training, and situates RegEd Complaint Management within the firm’s brokerage and compliance operational footprint.
RegEd Complaint Management would typically be configured to handle complaint intake and triage, centralized case management, role based assignment of investigations, workflow automation for investigation and resolution steps, and an audit trail for regulatory recordkeeping. Configuration elements likely included complaint categorization, templated response workflows, case status dashboards for compliance teams, and retention policies to meet state level insurance regulator requirements.
Operational coverage is inferred to encompass MassMutual’s U.S. brokerage channel, compliance and training teams, and advisor support functions, aligning complaint records with advisor registration and course activity used in continuing education workflows. Governance focus for the RegEd Complaint Management deployment would emphasize standardized intake procedures, escalation routing to compliance owners, defined investigation workflows, and consistent documentation practices to support supervisory review and regulatory inquiries.
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Principal Financial Group | Banking and Financial Services | 19800 | $16.1B | United States | RegEd | RegEd Complaint Management | Complaint Management | 2018 | n/a |
In 2018, Principal Financial Group is inferred to have implemented RegEd Complaint Management. This inference is grounded in Principal’s public advisor resources that reference RegEd Virtual University and RegEd-hosted carrier and product training for continuing education and state annuity training in the United States, indicating use of RegEd’s compliance and education suite.
RegEd Complaint Management, classified as Complaint Management, typically provides structured complaint intake, case triage, investigation workflows, regulatory reporting and auditable case history, capabilities that align with the compliance requirements implied by Principal’s documented RegEd usage. For Principal Financial Group the inferred implementation narrative centers on centralizing complaint records, configuring workflow rules to route cases to compliance and product teams, and maintaining regulatory reporting and retention controls. Configuration emphasis would include role-based access, case status orchestration and evidence/document management to support investigations and supervisory review.
Operational coverage inferred from the context focuses on compliance, distribution oversight and annuity product teams within the United States, aligning complaint workflows with the firm’s advisor training and licensing support operations. This positions Principal Financial Group RegEd Complaint Management Complaint Management to support intake-to-resolution workflows and regulatory compliance responsibilities.
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