List of Relay Feed Customers
Wayne, 19087, PA,
United States
Since 2010, our global team of researchers has been studying Relay Feed customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Relay Feed for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Relay Feed for Customer Engagement include: Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Independence Health Group, a United States based Insurance organisation with 14000 employees and revenues of $31.10 billion, Citizens Bank, a United States based Banking and Financial Services organisation with 17398 employees and revenues of $8.25 billion and many others.
Contact us if you need a completed and verified list of companies using Relay Feed, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Relay Feed customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Citizens Bank | Banking and Financial Services | 17398 | $8.2B | United States | Relay Network | Relay Feed | Customer Engagement | 2016 | n/a |
In 2016, Citizens Bank implemented Relay Feed to power customer outreach and digital onboarding initiatives. The deployment was positioned as a Customer Engagement use case, branded externally as the Citizens Bank Wire service, and targeted completion of student loan applications and related customer workflows in the United States.
Relay Feed was configured to orchestrate outreach and workflow automation, supporting CRM driven nudges, messaging orchestration, and digital onboarding flows that guided applicants through multi-step completion processes. Functional emphasis was on customer outreach, process automation, and enrollment completion workflows consistent with Customer Engagement platform capabilities.
Operational coverage focused on United States customer workflows for student lending and broader onboarding campaigns, with program governance centered on outreach cadence and workflow triggers within retail banking channels. Public reporting tied the Relay Feed deployment to roughly a 10 percent lift in application completion for the referenced program, as described in press coverage.
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Comcast | Communications | 182000 | $123.7B | United States | Relay Network | Relay Feed | Customer Engagement | 2016 | n/a |
In 2016 Comcast implemented Relay Feed as part of its Customer Engagement tooling in the United States. Comcast deployed Relay Feed to support customer care and service automation functions, using the Relay Feed application to centralize personalized customer engagement and digital service notifications within its Customer Engagement practice.
The implementation emphasizes modules aligned with CRM and customer engagement workflows, with Relay Feed configured for digital service notifications, personalized messaging orchestration, and event-driven service automation. Configuration work focused on template-based notification delivery, segmentation and personalization logic, and orchestration of multi-channel alerts consistent with Customer Engagement capabilities.
Operational coverage was concentrated on Comcast United States customer contact and service notification workflows, with implementation patterns aligned to ingest service event streams and drive engagement touchpoints across support and field operations. The deployment narrative positions Relay Feed as the application coordinating notification logic and engagement rules, integrating into operational processes through API-driven event handling and centralized message orchestration.
Governance and rollout centered on aligning notification templates, engagement rules, and service automation policies with existing customer care processes, enabling consistent messaging across service events. Relay Feed was used to drive personalized customer engagement and service automation to improve customer outcomes as described by the vendor.
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Independence Health Group | Insurance | 14000 | $31.1B | United States | Relay Network | Relay Feed | Customer Engagement | 2016 | n/a |
In 2016, Independence Health Group implemented Relay Feed as a Customer Engagement application to deliver personalized member communications to its U.S. membership. Independence Health Group, operating through the Independence Blue Cross brand, deployed Relay Feed to support member outreach and benefits education per vendor and press citations.
The implementation leveraged Relay Feed capabilities typical of customer engagement platforms, including message personalization and segmentation, templated communications, automated outreach, and digital onboarding workflows. These functional modules were applied specifically to benefits-related messaging and member-facing content distribution to orchestrate outreach and education at scale.
Operational scope concentrated on member communications, digital onboarding, and benefits education across member services, enrollment, and communications functions within the insurer. The deployment targeted the companys U.S. membership base and supported ongoing access to plan information through coordinated member outreach.
Governance was structured around communications review and compliance workflows, with staged outreach and content workflows to control member interactions. According to vendor and press citations, use of Relay Feed improved member engagement and access to plan information.
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