List of Replyco Customers
London, N1 7GU,
United Kingdom
Since 2010, our global team of researchers has been studying Replyco customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Replyco for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Replyco for Customer Support include: Cheeky Zebra, a United States based Media organisation with 310 employees and revenues of $65.0 million, Sock Snob United Kingdom, a United Kingdom based Retail organisation with 25 employees and revenues of $13.0 million, Shop Monk, a United Kingdom based Retail organisation with 30 employees and revenues of $9.0 million, Direct Plants, a United Kingdom based Retail organisation with 10 employees and revenues of $3.0 million, Replyco, a United Kingdom based Professional Services organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Replyco, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Replyco customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cheeky Zebra | Media | 310 | $65M | United States | Replyco | Replyco | Customer Support | 2021 | n/a |
In 2021, Cheeky Zebra implemented Replyco to consolidate Shopify, eBay, Amazon and Etsy messages into a single helpdesk to improve customer service and CRM efficiency. Replyco functioned as the company's Customer Support platform, centralizing multichannel inboxes into a unified ticketing workflow for order management, returns and post sale communication. The implementation focused on message consolidation and centralized response tracking to reduce agent context switching.
Core capabilities configured included shared inbox routing, templated responses and auto responders, with an explicit Shopify integration to surface order context alongside messages. Operational coverage centered on customer service and CRM workflows, with standardized templates and automated acknowledgements used to accelerate response times. The seller reported saving approximately 1.5 hours per day on customer messaging and faster responses using templates, auto responders and the Shopify integration.
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Direct Plants | Retail | 10 | $3M | United Kingdom | Replyco | Replyco | Customer Support | 2024 | Spark Sales Online |
In 2024 Direct Plants deployed Replyco in the Customer Support category to centralize customer service messaging for the UK gardening supplier. The Replyco deployment was delivered via partner Spark Sales Online and focused on consolidating multichannel order and customer inquiries across Amazon, B&Q, and The Range.
Replyco was configured to operate as a centralized customer service CRM with shared inboxing, ticket routing, and reporting capabilities to support customer service and marketplace operations. The implementation integrated channel messaging from Amazon, B&Q, and The Range, supported broader marketplace listing and operations work performed by the agency, and delivered improved customer satisfaction and reporting.
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Replyco | Professional Services | 15 | $1M | United Kingdom | Replyco | Replyco | Customer Support | 2018 | n/a |
In 2018, Replyco implemented Replyco for Customer Support on its website. The deployment uses Replyco's web-embedded support interface to capture site-originated inquiries and create tracked tickets. The implementation established a browser-accessible support instance that routes messages into a centralized support workspace.
Configuration focused on core Customer Support capabilities including ticketing, a centralized inbox consolidating web form and email messages, templated responses and automation rules to assign and prioritize work. Administrative configuration included agent assignment rules, categorization tags and reporting dashboards for visibility across customer-facing staff in the 15-person organisation. Governance instituted ownership queues and escalation workflows to standardize response processes, and the Replyco application operates as the primary Customer Support system integrated into the company website contact flow.
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Shop Monk | Retail | 30 | $9M | United Kingdom | Replyco | Replyco | Customer Support | 2021 | n/a |
In 2021, Shop Monk implemented Replyco for Customer Support to centralize multichannel customer messaging across eBay, Amazon, and the ShopMonk website for its UK retail operations. The deployment positioned Replyco as the primary customer service CRM and ticketing layer for the company, consolidating incoming enquiries into a single operational inbox used by the customer service team.
Replyco was configured to provide unified ticket routing, CRM contact records, and team performance reporting, with workflow rules to assign and escalate tickets and to standardize response templates. The implementation included a Linnworks two way notes sync that surfaced order context inside tickets and preserved agent annotations between systems, reducing the need for manual order lookups and lowering context switching for agents.
Governance centered on centralized ticket routing and CRM-driven workflows to streamline triage and reporting, with the customer service function as the primary operational scope. The combined Replyco configuration and Linnworks integration reduced response times by approximately 30 percent and improved team performance reporting and ticket routing, delivering measurable service efficiency gains for Shop Monk.
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Sock Snob United Kingdom | Retail | 25 | $13M | United Kingdom | Replyco | Replyco | Customer Support | 2024 | n/a |
In 2024, Sock Snob United Kingdom implemented Replyco, a Customer Support application, on their website. The deployment is a web-embedded cloud Replyco instance used to centralize inbound customer inquiries for the retailer, aligning with its 25-employee ecommerce operations and primary UK market.
Replyco was configured to deliver core Customer Support capabilities including ticketing, a unified multichannel inbox for site-originated messages, automated routing rules and templated responses to standardize handling of routine inquiries. Configuration prioritized web widget capture and site contact form integration to preserve order context within tickets, and governance focused on defined ticket ownership and streamlined support workflows for the small customer service team.
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