List of Replyco Customers
London, N1 7GU,
United Kingdom
Since 2010, our global team of researchers has been studying Replyco customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Replyco for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Replyco for Customer Support include: Cheeky Zebra, a United States based Media organisation with 310 employees and revenues of $65.0 million, Sock Snob United Kingdom, a United Kingdom based Retail organisation with 25 employees and revenues of $13.0 million, Shop Monk, a United Kingdom based Retail organisation with 30 employees and revenues of $9.0 million, Direct Plants, a United Kingdom based Retail organisation with 10 employees and revenues of $3.0 million, Replyco, a United Kingdom based Professional Services organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Replyco, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Replyco customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cheeky Zebra | Media | 310 | $65M | United States | Replyco | Replyco | Customer Support | 2021 | n/a |
In 2021, Cheeky Zebra implemented Replyco to consolidate Shopify, eBay, Amazon and Etsy messages into a single helpdesk to improve customer service and CRM efficiency. Replyco functioned as the company's Customer Support platform, centralizing multichannel inboxes into a unified ticketing workflow for order management, returns and post sale communication. The implementation focused on message consolidation and centralized response tracking to reduce agent context switching.
Core capabilities configured included shared inbox routing, templated responses and auto responders, with an explicit Shopify integration to surface order context alongside messages. Operational coverage centered on customer service and CRM workflows, with standardized templates and automated acknowledgements used to accelerate response times. The seller reported saving approximately 1.5 hours per day on customer messaging and faster responses using templates, auto responders and the Shopify integration.
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Direct Plants | Retail | 10 | $3M | United Kingdom | Replyco | Replyco | Customer Support | 2024 | Spark Sales Online |
In 2024 Direct Plants deployed Replyco in the Customer Support category to centralize customer service messaging for the UK gardening supplier. The Replyco deployment was delivered via partner Spark Sales Online and focused on consolidating multichannel order and customer inquiries across Amazon, B&Q, and The Range.
Replyco was configured to operate as a centralized customer service CRM with shared inboxing, ticket routing, and reporting capabilities to support customer service and marketplace operations. The implementation integrated channel messaging from Amazon, B&Q, and The Range, supported broader marketplace listing and operations work performed by the agency, and delivered improved customer satisfaction and reporting.
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Replyco | Professional Services | 15 | $1M | United Kingdom | Replyco | Replyco | Customer Support | 2018 | n/a |
In 2018, Replyco implemented Replyco for Customer Support on its website. The deployment uses Replyco's web-embedded support interface to capture site-originated inquiries and create tracked tickets. The implementation established a browser-accessible support instance that routes messages into a centralized support workspace.
Configuration focused on core Customer Support capabilities including ticketing, a centralized inbox consolidating web form and email messages, templated responses and automation rules to assign and prioritize work. Administrative configuration included agent assignment rules, categorization tags and reporting dashboards for visibility across customer-facing staff in the 15-person organisation. Governance instituted ownership queues and escalation workflows to standardize response processes, and the Replyco application operates as the primary Customer Support system integrated into the company website contact flow.
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Retail | 30 | $9M | United Kingdom | Replyco | Replyco | Customer Support | 2021 | n/a |
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Retail | 25 | $13M | United Kingdom | Replyco | Replyco | Customer Support | 2024 | n/a |
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