List of Resolver Command Center Customers
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Since 2010, our global team of researchers has been studying Resolver Command Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Resolver Command Center for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Resolver Command Center for Incident Management include: Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, Mayo Clinic, a United States based Healthcare organisation with 80221 employees and revenues of $17.90 billion, Odido (formerly T-Mobile Netherlands), a Netherlands based Communications organisation with 2000 employees and revenues of $2.00 billion and many others.
Contact us if you need a completed and verified list of companies using Resolver Command Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Resolver Command Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | Kroll | Resolver Command Center | Incident Management | 2007 | n/a |
In 2007 Delta Air Lines consolidated corporate security incident reporting and investigations by deploying Resolver Command Center. Delta implemented Resolver Command Center in the Incident Management category to centralize incident intake, investigation case management and cross-team visibility across Corporate Security and global security operations.
Module usage for Resolver Command Center is inferred from the case study to include enterprise incident reporting, investigation case management, analytics and dispatch like workflows, with configuration focused on centralized reporting, role based visibility and operational dashboards. Visual Analysis and i2 Analyst’s Notebook were launched alongside Resolver in August 2007 to support analytical workflows and link analysis within investigations, extending the incident management and analytics capabilities.
Integrations were centered on the Resolver Command Center together with Visual Analysis and i2 Analyst’s Notebook to provide combined visual and analytical support for security investigations. Operational coverage emphasized Corporate Security and global security operations, enabling cross team visibility and consolidated investigative workflows rather than disparate reporting silos.
Governance changes included formalizing consolidated incident reporting and investigation processes, instituting shared visibility across security teams and embedding analytical review into incident workflows. The implementation resulted in faster trend analysis and improved reporting across Corporate Security as described in the case study.
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Mayo Clinic | Healthcare | 80221 | $17.9B | United States | Kroll | Resolver Command Center | Incident Management | 2020 | n/a |
In 2020 Mayo Clinic selected Resolver Command Center to standardize security, privacy, compliance, and investigative case management across its multi campus operations. The Resolver Command Center implementation went live in summer 2021 and is positioned as the enterprise Incident Management platform for coordinated incident intake and case workflows.
Deployment focused on configuring Resolver Command Center Incident Management capabilities for integrated incident intake, triage, escalation and case management, with role based access controls and configurable workflow orchestration to support security, privacy and compliance processes. The implementation included analytics and reporting modules to consolidate incident metrics and support cross departmental visibility, aligning operational workflows across clinical and corporate units.
Governance changes accompanied the rollout, with centralized incident taxonomy, standardized escalation matrices and designated process owners to drive adoption and maintain compliance controls. Early results reported standardized workflows, improved analytics and cross department adoption across campuses.
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Odido (formerly T-Mobile Netherlands) | Communications | 2000 | $2.0B | Netherlands | Kroll | Resolver Command Center | Incident Management | 2019 | n/a |
In 2019 Odido, formerly T-Mobile Netherlands, implemented Resolver Command Center as its Incident Management platform to centralize retail and security incident reporting across stores. The deployment focused on consolidating store-level incident intake to improve detection of organized retail crime and reduce shrinkage through unified operational visibility.
Resolver Command Center was configured to provide centralized incident reporting, case management workflows and trend analysis, using Incident Management capabilities such as incident intake, escalation routing and analytics-driven trend detection. Configuration included creating standardized incident types and store-level reporting channels to normalize data for cross-location analysis and operational reporting.
The operational rollout routed retail store reports into a centralized operations and security team in the Netherlands, with governance centered on standardized reporting practices and structured investigation workflows to support actionable trend analysis. Outcomes reported in the case study include improved trend detection and a six month incident free period in retail locations following implementation of Resolver Command Center.
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