List of Resolver Incident Management Customers

Kroll

One World Trade Center, 285 Fulton Street, 31st Floor,
New York, 10007, NY,
United States

https://www.kroll.com/

1 212-593-1000

Professional Services

6500

$1.6B

Since 2010, our global team of researchers has been studying Resolver Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Resolver Incident Management for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Resolver Incident Management for Critical Event Management include: DHL Germany, a Germany based Transportation organisation with 218783 employees and revenues of $18.28 billion, FCC / FAC, a Canada based Banking and Financial Services organisation with 2200 employees and revenues of $683.0 million, City Of Pickering, ON, a Canada based Government organisation with 450 employees and revenues of $136.0 million and many others.

Contact us if you need a completed and verified list of companies using Resolver Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Resolver Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
City Of Pickering, ON	Government	450	$136M	Canada	Kroll	Resolver Incident Management	Critical Event Management	2022	n/a	In 2022, City Of Pickering, ON deployed Resolver Incident Management as a Critical Event Management application to centralize municipal incident reporting and investigations. The deployment targeted public safety and security operations for the Greater Toronto Area municipality, establishing Resolver Incident Management as the authoritative incident intake and case management platform for the city. Configuration focused on standardized incident intake workflows, investigation case tracking, evidence and audit logging, and analytics dashboards to surface trends and operational status. Resolver Incident Management was configured to route cases to security staff and investigators, capture structured incident data for analysis, and automate notifications and workflow assignments to reduce manual handoffs. Operational scope covered municipal security personnel and public safety teams across City departments, with the platform acting as a centralized repository for incident records and investigative artifacts. Role based access controls and audit capabilities were implemented to support municipal governance and consistent records management for investigations. Governance and process changes included standardized reporting processes, centralized oversight of investigations, and consistent workflows to improve accountability across departments. According to the case study, the Resolver Incident Management deployment produced a 280% increase in reported incidents and delivered substantial time savings for security staff.
DHL Germany	Transportation	218783	$18.3B	Germany	Kroll	Resolver Incident Management	Critical Event Management	2023	n/a	In 2023 DHL Germany implemented Resolver Incident Management, a Critical Event Management application, to centralize incident reporting for its German security and operations teams. The deployment targeted logistics sites across Germany, consolidating email-driven reporting into a single platform to improve visibility and coordination across security operations. Resolver Incident Management was configured to provide structured incident intake, case management, workflow automation, and role based dashboards for situational awareness. Configuration emphasized replacing manual email threads with standardized workflows, automated assignment and escalation rules, and configurable dashboards to surface incident trends to operations and security leads. The implementation covered German security operations and on-site logistics teams, operating as a centralized incident reporting and tracking layer across multiple sites. The case study does not enumerate third party integrations, the narrative focuses on the platform as the primary operational hub for incident lifecycle management within DHL Germany. Governance centered on a common incident taxonomy and standardized reporting procedures to reduce fragmented communication and to drive consistent response behaviors across sites. As described, the Resolver Incident Management deployment reduced manual email-driven workflows and provided dashboards that improved efficiency and coordination for DHL Germany security and operations.
FCC / FAC	Banking and Financial Services	2200	$683M	Canada	Kroll	Resolver Incident Management	Critical Event Management	2018	n/a	In 2018, FCC / FAC implemented Resolver Incident Management as the incident and risk tracking component of an enterprise GRC deployment. The implementation is positioned within Critical Event Management and supports financial risk and GRC operations across the organization in Canada. Resolver Incident Management was configured to replace spreadsheet-based risk and incident tracking, centralizing incident intake, case tracking, workflow routing, and consolidated reporting. The configuration consolidated discrete incident records into a single case management repository, enabled structured incident categorization and status tracking, and applied standard incident management capabilities such as configurable workflows, role based access controls, and audit trails to align with financial controls. The rollout targeted enterprise coverage across business functions responsible for risk, compliance, and incident response, enabling faster identification and response to incidents across the organization. Governance changes moved teams from ad hoc spreadsheet processes to standardized incident workflows and centralized quarterly reporting. The deployment reportedly cut weeks off quarterly reporting and improved the timeliness of incident identification and response.

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Buyer Intent: Companies Evaluating Resolver Incident Management

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FAQ - APPS RUN THE WORLD Resolver Incident Management Coverage

Resolver Incident Management is a Critical Event Management solution from Kroll.

Companies worldwide use Resolver Incident Management, from small firms to large enterprises across 21+ industries.

Organizations such as DHL Germany, FCC / FAC and City Of Pickering, ON are recorded users of Resolver Incident Management for Critical Event Management.

Companies using Resolver Incident Management are most concentrated in Transportation, Banking and Financial Services and Government, with adoption spanning over 21 industries.

Companies using Resolver Incident Management are most concentrated in Germany and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Resolver Incident Management across Americas, EMEA, and APAC.

Companies using Resolver Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.

Customers of Resolver Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Resolver Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Critical Event Management.

List of Resolver Incident Management Customers

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Q1. What is Resolver Incident Management used for?

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