List of Resolver Investigations & Case Management Customers
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Since 2010, our global team of researchers has been studying Resolver Investigations & Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Resolver Investigations & Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Resolver Investigations & Case Management for Case Management include: Odido (formerly T-Mobile Netherlands), a Netherlands based Communications organisation with 2000 employees and revenues of $2.00 billion, FCC / FAC, a Canada based Banking and Financial Services organisation with 2200 employees and revenues of $683.0 million, City Of Pickering, ON, a Canada based Government organisation with 450 employees and revenues of $136.0 million and many others.
Contact us if you need a completed and verified list of companies using Resolver Investigations & Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City Of Pickering, ON | Government | 450 | $136M | Canada | Kroll | Resolver Investigations & Case Management | Case Management | 2021 | n/a |
In 2021, the City Of Pickering, ON implemented Resolver Investigations & Case Management to centralize municipal incident reporting and improve response times across departments. Resolver Investigations & Case Management, categorized as Case Management, established a centralized reporting portal with structured intake and investigative case records to support triage and accountability across municipal operations in the Greater Toronto Area.
The deployment used Resolver’s Incident Management and Investigations modules to create standardized workflows, configurable case lifecycles, role based access controls, and an immutable audit trail for each case. Configuration focused on automated notification and assignment rules, evidence and attachment handling, and built in investigatory status tracking to enable consistent case progression and documented handovers.
Operational coverage targeted municipal departments across the Greater Toronto Area, centralizing previously disparate incident intake into a single portal and aligning investigative processes under common governance. Rollout emphasized process standardization and governance around case ownership, escalation criteria, and audit record maintenance to improve cross department coordination.
Outcomes reported by the City of Pickering include a 280% increase in incident submissions and improved response times across departments following the implementation of Resolver Investigations & Case Management. The centralized case management approach delivered a unified intake and an auditable investigation workflow for municipal incident handling.
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FCC / FAC | Banking and Financial Services | 2200 | $683M | Canada | Kroll | Resolver Investigations & Case Management | Case Management | 2019 | n/a |
In 2019, FCC / FAC implemented Resolver Investigations & Case Management to replace a 75-sheet Excel based RCSA and to unify enterprise and operational risk reporting. The deployment centralized RCSA data into Resolver's Enterprise Risk Management capabilities and established a single repository for attestations and board ready reporting. Resolver Investigations & Case Management became the primary Case Management platform for risk, control and remediation tracking across the organization.
Configuration focused on Resolver's Enterprise Risk Management modules and related case and issue tracking functionality, enabling structured investigations, issue logging and remediation action management. The system was configured with workflow driven case escalation, remediation task assignment and attestation workflows to accelerate control owner sign off and to produce board ready reports. Case records were linked to control outcomes to maintain an auditable trail of investigations and remediation activity.
Operational scope centered on enterprise and operational risk reporting, with risk, compliance and control owners using Resolver for attestation and consolidated reporting. Governance adjustments included standardizing attestation cadence and consolidating reporting into a single platform to enable faster attestation and board ready reporting as described in the case study. The deployment provided a unified Case Management capability that ties investigation records to ERM data and remediation actions for clearer control oversight.
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Odido (formerly T-Mobile Netherlands) | Communications | 2000 | $2.0B | Netherlands | Kroll | Resolver Investigations & Case Management | Case Management | 2019 | n/a |
In 2019, Odido (formerly T-Mobile Netherlands) implemented Resolver Investigations & Case Management, a Case Management application, to centralize retail and physical-security incident reporting and to enable trend analysis for organized retail crime and store safety across the Netherlands. The deployment consolidated incident intake and investigative activity into a single platform for the company security organization.
Resolver Investigations & Case Management was configured to support Incident Management and Investigations & Case Management workflows, including centralized incident capture, link analysis to correlate related incidents, and investigative dashboards used by the security team. The implementation focused on structured case records, case workflows and evidence management to support investigations and escalation paths within security operations.
Operational coverage emphasized physical security and retail loss prevention across Odido retail locations in the Netherlands, with security analysts and store safety teams using the platform to surface trends and steer investigative priorities. Governance centered on standardized incident reporting and centralized case handling to improve visibility, consistency and cross site investigative coordination.
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Buyer Intent: Companies Evaluating Resolver Investigations & Case Management
- Kaseware, a United States based Government organization with 100 Employees
- Energy Transfer LP, a United States based Oil, Gas and Chemicals company with 16248 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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