List of Retail IN SmileIN Customers
Seregno, 20831,
Italy
Since 2010, our global team of researchers has been studying Retail IN SmileIN customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Retail IN SmileIN for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Retail IN SmileIN for Customer Experience include: Barilla Italy, a Italy based Consumer Packaged Goods organisation with 4200 employees and revenues of $2.35 billion, Gvm Care & Research Italy, a Italy based Healthcare organisation with 10000 employees and revenues of $1.00 billion, Eataly Italy, a Italy based Retail organisation with 1704 employees and revenues of $233.0 million and many others.
Contact us if you need a completed and verified list of companies using Retail IN SmileIN, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Retail IN SmileIN customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Barilla Italy | Consumer Packaged Goods | 4200 | $2.4B | Italy | Retail IN | Retail IN SmileIN | Customer Experience | 2018 | n/a | In 2018, Barilla Italy deployed Retail IN SmileIN to collect real-time employee feedback and monitor internal satisfaction metrics. Retail IN SmileIN is used as a Customer Experience platform to capture satisfaction data at canteens, across departments and for workplace services in Italy, enabling management to run targeted analyses on specific sites and service lines. Deployment included Smiley Touch devices and automated reporting modules to capture point-of-service feedback and deliver aggregated dashboards and scheduled reports for management. The implementation covered HR and facilities-facing business functions, with centralized reporting and review workflows to surface service issues and support targeted action by managers responsible for canteens, departmental services and workplace operations. | |
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Eataly Italy | Retail | 1704 | $233M | Italy | Retail IN | Retail IN SmileIN | Customer Experience | 2015 | n/a | In 2015 Eataly Italy deployed Retail IN SmileIN to instrument in-store customer feedback and measurement. Retail IN SmileIN is categorized as Customer Experience and was introduced to provide instant feedback at point of service across flagship locations. The implementation combined Smiley Terminal instant-feedback hardware with centralized reporting capabilities. The first Smiley Terminal was installed at Eataly Smeraldo in Milan in 2015 and additional terminals were rolled out across stores in 2016. The deployment captured real-time satisfaction inputs that fed into retail-level dashboards for analysis. Operational scope included Eataly retail locations in Italy and international sites where SmileIN terminals were installed, targeting store operations and frontline service quality management. Functional elements implemented included touch-based feedback capture, aggregated reporting, and store-level satisfaction monitoring for managers. By 2016 the system gathered nearly 9 million feedbacks and reported an average satisfaction around 86 percent, and reporting outputs were used to drive service quality improvements across multiple stores. Governance focused on store-level data collection workflows and centralized reporting to inform operational adjustments. | |
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Gvm Care & Research Italy | Healthcare | 10000 | $1.0B | Italy | Retail IN | Retail IN SmileIN | Customer Experience | 2016 | n/a | In 2016 Gvm Care & Research Italy deployed Retail IN SmileIN as a Customer Experience application to monitor patient satisfaction and service quality, following an initial pilot at Policlinico San Donato. The deployment expanded from the pilot to cover multiple hospital facilities in Italy, positioning Retail IN SmileIN as the enterprise patient experience instrument across clinical sites. Retail IN SmileIN was configured to capture patient feedback and service quality signals and to provide real time alerts and BI reporting. Functional capabilities implemented include continuous patient satisfaction monitoring, service quality tracking, alerting for adverse experience signals, and consolidated business intelligence reporting for operational review and trend analysis. Operational coverage focused on clinical and operational teams across hospital departments and sites, with Retail IN SmileIN delivering real time alerts and BI reports directly to those stakeholder groups to inform care and service workflows. The implementation emphasized integration into day to day operational routines rather than point solutions, supplying dashboards and report streams that clinical managers and operations leaders use for issue response and oversight. Rollout governance proceeded from a 2016 pilot to phased expansion across facilities, with program ownership shared between clinical leaders and operations to embed continuous improvement practices. The system was positioned to drive ongoing patient experience management through operationalized reporting and alerting, supporting clinical and administrative decision making. |
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