List of RingCentral RingCX Customers
Belmont, 94002, CA,
United States
Since 2010, our global team of researchers has been studying RingCentral RingCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RingCentral RingCX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RingCentral RingCX for Call Center include: Worldwide Express, part of WWEX Group, a United States based Transportation organisation with 2000 employees and revenues of $350.0 million, Remco, a United States based Professional Services organisation with 700 employees and revenues of $85.0 million, The Office Gurus, a United States based Professional Services organisation with 13 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using RingCentral RingCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RingCentral RingCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Remco | Professional Services | 700 | $85M | United States | RingCentral | RingCentral RingCX | Call Center | 2024 | n/a |
In 2024, Remco implemented RingCentral RingCX and RingEX to modernize its customer service and contact-center operations across its Mid-Atlantic business. The deployment focused on instrumenting agent workflows with real-time dashboards and AI-driven quality controls to increase operational transparency and control.
RingCentral RingCX was configured to deliver real-time dashboards, AI Quality Management, analytics and AI-generated call summaries. Functional capabilities implemented include agent performance monitoring, automated AI-assisted quality scoring, and analytics surfaces designed to reduce after-contact work through summarized call outputs.
The program was applied to Remco's customer service and contact-center teams across the Mid-Atlantic region, centralizing monitoring and reporting for oversight and operations management. Operational coverage emphasized contact-center agent workflows and QA processes rather than back office or non-customer-facing functions.
Governance and workflow changes accompanied the technical rollout, shifting quality assurance from periodic sampling to continuous, AI-assisted review and enabling near real-time coaching via dashboard visibility. Process restructuring focused on integrating AI Quality Management into existing QA review cycles and operational scorecards to drive more frequent feedback loops.
The implementation tripled visibility into agent performance, cut after-contact work time by about 50 percent, and saved roughly 40 hours per month through analytics and AI-generated call summaries.
|
 |
The Office Gurus | Professional Services | 13 | $2M | United States | RingCentral | RingCentral RingCX | Call Center | 2024 | n/a |
In 2024 The Office Gurus implemented RingCentral RingCX across its Americas operations. The Office Gurus deployed RingCentral RingCX to add omnichannel Call Center capabilities, enabling centralized management of voice, chat, email and SMS across its contact center environment and agent desktops.
The implementation focused on omnichannel routing and unified administration, consolidating queue management and agent workflows under RingCentral RingCX. Operational scope covered contact center agents and client service delivery in the Americas, and the configuration emphasized centralized oversight of voice and digital channels to streamline agent interactions and onboarding. The project delivered explicit outcomes, reducing cost per lead by 55.7 percent and translating to an estimated 3.2 million dollars in annual client savings while improving agent efficiency and ramp time.
|
 |
Worldwide Express, part of WWEX Group | Transportation | 2000 | $350M | United States | RingCentral | RingCentral RingCX | Call Center | 2024 | n/a |
In 2024, Worldwide Express deployed RingCentral RingCX, using the Call Center platform to provide omnichannel routing and real-time reporting across its Americas contact-center operations. The RingCentral RingCX deployment established cloud-hosted omnichannel routing, real-time reporting, and actionable dashboard capabilities to centralize queue management and SLA monitoring. Implementation emphasized agent routing optimization and operational visibility modules that align with core Call Center workflows.
The deployment covered Americas contact-center operations and included configuration of supervisor-facing dashboards and reporting pipelines to monitor SLA adherence and routing effectiveness. Governance and operational workflow changes incorporated SLA monitoring and dynamic agent routing rules into day-to-day contact-center operations, enabling supervisors to act on real-time metrics. RingCentral RingCX helped Worldwide Express exceed customer SLAs by 10% and provided actionable dashboards that improved agent routing and operational visibility.
|
Buyer Intent: Companies Evaluating RingCentral RingCX
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||