List of RMS Guest Experience Customers
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Australia
Since 2010, our global team of researchers has been studying RMS Guest Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RMS Guest Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RMS Guest Experience for Customer Experience include: Quest Apartment Hotels Australia, a Australia based Leisure and Hospitality organisation with 1800 employees and revenues of $200.0 million, Lafayette Hotels, a United States based Leisure and Hospitality organisation with 600 employees and revenues of $45.0 million, Baillies Longitude 131, a Australia based Leisure and Hospitality organisation with 40 employees and revenues of $4.7 million and many others.
Contact us if you need a completed and verified list of companies using RMS Guest Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RMS Guest Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baillies Longitude 131 | Leisure and Hospitality | 40 | $5M | Australia | RMS Cloud | RMS Guest Experience | Customer Experience | 2023 | n/a |
In 2023 Baillie Lodges implemented RMS Guest Experience to centralise operations across seven luxury lodges in Australia. The RMS Guest Experience deployment was explicitly focused on Customer Experience, delivering a guest-experience and CRM centered platform that consolidated guest touchpoints and profile data.
The implementation configured branded guest portals and triggered messaging to automate pre arrival, in stay and post departure communications, while establishing unified guest profiles to support personalization. RMS Guest Experience was provisioned as a central multi property instance under the RMS Cloud vendor environment, consolidating reservations related guest records and communication workflows into a single operational system.
Operational coverage included all seven lodges and targeted guest services and CRM workflows, with the implementation driving standardized guest facing workflows via the branded portals. Governance changes emphasized centralized profile management and templated triggered messages to ensure consistent messaging and reporting across sites.
The deployment delivered unified guest profiles, automated communications and integrated reporting as described in the vendor case study, improving personalization and reporting capabilities for Baillie Lodges without vendor partners specified in the customer notes.
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Lafayette Hotels | Leisure and Hospitality | 600 | $45M | United States | RMS Cloud | RMS Guest Experience | Customer Experience | 2021 | n/a |
In 2021, Lafayette Hotels implemented RMS Guest Experience across its portfolio. The RMS Guest Experience deployment was a Customer Experience initiative to consolidate 26 New England properties under a single guest experience and booking platform, aligning central booking controls with property operations.
Implementation configured unified guest profiles, a centralized booking engine, and automated guest communications, including abandoned-cart email workflows and reservation recovery processes that are typical of RMS Guest Experience capabilities. Configuration work included standardizing data fields for guest contact, stay preferences, and loyalty indicators to support personalized messaging and direct booking flows.
The United States based rollout covered 26 properties in New England and focused on centralizing guest data and standardizing booking and communications workflows across sites. Governance introduced centralized reservation workflow controls, templated communications and operational processes to shift channel mix toward direct bookings, with hotel operations and revenue teams as primary business function stakeholders.
RMS Guest Experience helped Lafayette Hotels double online direct bookings and reduced server and IT costs by more than $100,000 per year, reflecting both channel shift and infrastructure consolidation. The implementation connected Customer Experience tooling with booking operations to deliver measurable operational savings.
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Quest Apartment Hotels Australia | Leisure and Hospitality | 1800 | $200M | Australia | RMS Cloud | RMS Guest Experience | Customer Experience | 2023 | n/a |
In 2023, Quest Apartment Hotels Australia implemented RMS Guest Experience at its Quest Penrith property to centralize guest-facing workflows within its Customer Experience portfolio. The deployment used RMS Cloud technology to deliver a front-desk and payments-focused solution aligned to guest onboarding and arrival processes.
The implementation configured RMS Guest Portal for online and hybrid check-in and RMS Pay for guest-initiated payments, creating a unified guest access and payment capture layer. Functional capabilities implemented included guest self-service check-in, secure online payment capture, and payment processing workflows that streamlined front desk interactions and supported revenue operations.
Operational scope was focused on the Quest Penrith site in Australia, impacting front desk operations and guest onboarding workflows. Governance and process changes automated guest-initiated payments and online check-in, simplifying onboarding and speeding arrivals, and RMS Guest Experience documented processing 70 arrivals in under 5 minutes and reported zero chargebacks since launch.
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Buyer Intent: Companies Evaluating RMS Guest Experience
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