List of RMS Pay Customers
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Australia
Since 2010, our global team of researchers has been studying RMS Pay customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RMS Pay for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RMS Pay for Payment Processing include: Quest Apartment Hotels, a Australia based Leisure and Hospitality organisation with 3000 employees and revenues of $620.0 million, Quest Apartment Hotels Australia, a Australia based Leisure and Hospitality organisation with 1800 employees and revenues of $200.0 million, Roomzzz Aparthotels, a United Kingdom based Professional Services organisation with 80 employees and revenues of $8.0 million, C.A Waters & J Waters, a Australia based Leisure and Hospitality organisation with 3 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using RMS Pay, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RMS Pay customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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C.A Waters & J Waters | Leisure and Hospitality | 3 | $1M | Australia | RMS Cloud | RMS Pay | Payment Processing | 2025 | n/a |
In 2025, C.A Waters & J Waters implemented RMS Pay across its Sydney Lodges properties to centralize guest facing payments and pre arrival workflows. The deployment paired RMS Pay with the RMS Guest Portal to enable guest initiated payments and pre check in, applying Payment Processing capabilities to reservations, check in, and front desk operations. Configuration focused on online card capture and pre check in payment authorization within the guest portal, aligning payment workflow orchestration to reduce manual payment handling.
Operational coverage was across Sydney properties, impacting front desk, reservations, and guest services, and the implementation used the Guest Portal as the primary interface for payment acceptance. Governance shifted transaction intake to guest initiated flows and standardized pre check in payment processes, reducing disputes and front desk workload. The deployment saved over ten staff hours per week and cut disputes by moving payments online, demonstrating a payments and operations use case for a small leisure and hospitality operator in Australia.
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Quest Apartment Hotels | Leisure and Hospitality | 3000 | $620M | Australia | RMS Cloud | RMS Pay | Payment Processing | 2020 | n/a |
In 2020 Quest Apartment Hotels implemented RMS Pay as its Payment Processing application to centralize guest and corporate card payment capture. The deployment focused on embedding RMS Pay functionality into property operations managed under the RMS Cloud environment, aligning payments with front desk and reservations workflows.
RMS Pay was configured to issue secure payment links that allow guests to self-enter credit card details, with captured payments posting automatically into the hotel system. The implementation emphasized secure card capture and automated posting capabilities, supporting PCI compliance and reducing manual card-handling processes.
Operational integration connected RMS Pay payment link flows to the property payment ledger so payments land automatically in the hotel system, eliminating previously manual steps. The configuration covered guest payments and corporate billing use cases, enabling corporate clients to settle room charges via link without additional paperwork.
Process governance was updated to rout payment link requests through reservations and front desk teams, and staff adoption included treating refusal to use a payment link as a risk signal for potential fraud. The new workflow reduced back-and-forth paperwork for corporate accounts and shifted reconciliation and dispute-handling procedures to be link-centric.
Outcomes reported include improved PCI compliance through secure customer-entered card capture and a marked reduction in dispute volume, moving from about one dispute per week to only three disputes across approximately ten months of RMS Pay usage. The payment link capability also streamlined corporate client payments, removing paperwork and simplifying arrival check-in settlement.
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Quest Apartment Hotels Australia | Leisure and Hospitality | 1800 | $200M | Australia | RMS Cloud | RMS Pay | Payment Processing | 2023 | n/a |
In 2023, Quest Apartment Hotels Australia implemented RMS Pay as a Payment Processing solution at its Quest Penrith property in Sydney. The deployment paired RMS Pay with the Guest Portal to introduce automated guest payments and digital check-ins at the property level.
The implementation configured RMS Pay to handle arrival payment capture workflows and used the Guest Portal to shift check-in and payment initiation to a digital channel, reducing manual front desk payment handling. RMS Pay and the Guest Portal were implemented as the primary Payment Processing and guest engagement modules for the site, with configuration focused on automating authorization, capture, and guest-initiated payments.
Operational scope was a finance and front desk use case at the Quest Penrith Sydney property, impacting front desk operations and property-level finance processes. The work centered on integrating the guest-facing Guest Portal workflow with RMS Pay payment flows to streamline arrival processing and reconcile payments at the property.
Governance and process change emphasized shifting payment handling from manual cashiering to portal-driven capture and property finance reconciliation. Outcomes reported by the site include reduced manual payment handling, zero chargebacks since 2023, and arrival payment processing reduced to under five minutes.
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Professional Services | 80 | $8M | United Kingdom | RMS Cloud | RMS Pay | Payment Processing | 2025 | n/a |
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