List of Robbu ChatBot Customers
São Paulo, 01310-100,
Brazil
Since 2010, our global team of researchers has been studying Robbu ChatBot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Robbu ChatBot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Robbu ChatBot for Chatbots and Conversational AI include: Antônio Braz & Vanya Maia Advogados Associados., a Brazil based Professional Services organisation with 446 employees and revenues of $116.0 million, Toledo Piza Advogados Associados, a Brazil based Banking and Financial Services organisation with 85 employees and revenues of $23.0 million, Global Cobranca, a Brazil based Professional Services organisation with 200 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Robbu ChatBot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Robbu ChatBot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Antônio Braz & Vanya Maia Advogados Associados. | Professional Services | 446 | $116M | Brazil | Robbu | Robbu ChatBot | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Antônio Braz & Vanya Maia Advogados Associados implemented Robbu ChatBot, a Chatbots and Conversational AI solution, to centralize client engagement and modernize contact center operations. The initiative targeted client service and contact center business functions, prioritizing multi channel service across telephone, web chat, and messaging channels to increase interactivity with clients.
The Robbu ChatBot deployment was configured using Robbu's invenio technology to deliver customizable conversational flows and natural language driven responses. Implementation work emphasized configurable dialogue trees, intent recognition, and scripted escalation paths that route complex interactions to human agents, enabling personalized interactions and consistency in service delivery.
Operational coverage focused on the customer service organization within the professional services firm, with the Robbu ChatBot instrumented across inbound communication channels to unify initial intake and routine inquiry handling. Integration work centered on channel connectors and agent handoff mechanisms consistent with Chatbots and Conversational AI patterns, while preserving the firm specific customization required by legal services workflows.
Governance and rollout were managed through a vendor partnership with Robbu, with solution customization aligned to firm processes and phased adoption across teams. The program delivered on the partnership objective of achieving the expected return on our results, with ongoing configuration and dialogue refinement to maintain service effectiveness.
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Global Cobranca | Professional Services | 200 | $15M | Brazil | Robbu | Robbu ChatBot | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Global Cobranca implemented Robbu ChatBot as a Customer support tool on its website, adopting a Chatbots and Conversational AI capability to handle front‑line inquiries for its professional services operations in Brazil. The Robbu ChatBot deployment was positioned as the primary web channel for customer questions and support interactions for a company of about 200 employees.
The Robbu ChatBot implementation was configured to deliver conversational FAQ resolution, guided conversational flows and intent routing consistent with Chatbots and Conversational AI functional patterns. Configuration work focused on scripting common service scenarios, defining escalation triggers and enabling human handoff workflows so the bot could route complex cases to live agents.
Deployment architecture was web-embedded, with the Robbu ChatBot running as a site-hosted chat widget on somosglobal.com.br and negocioglobal.com.br, where it provides first contact for external customers. Operational coverage centered on the customer support function, with the chat interface serving as the companys public facing support channel and feeding inbound customer contacts into internal service handling processes.
Governance and operational ownership were kept internal, managed by customer support leadership and IT who controlled conversational content, escalation rules and ongoing tuning of intents. Rollout emphasis was on maintaining conversational accuracy and smooth human escalation rather than broad cross-department automation, aligning the Robbu ChatBot with established customer support procedures.
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Toledo Piza Advogados Associados | Banking and Financial Services | 85 | $23M | Brazil | Robbu | Robbu ChatBot | Chatbots and Conversational AI | 2019 | n/a |
In 2019 Toledo Piza Advogados Associados implemented Robbu ChatBot to introduce conversational automation into client engagement and inquiry handling. The deployment addressed client intake and frontline inquiry workflows and aligns with the Chatbots and Conversational AI category.
The Robbu ChatBot was provisioned as a cloud-hosted Robbu ChatBot instance and configured to support core conversational modules including FAQ automation, intake triage, appointment scheduling prompts, entity extraction, and human handoff workflows. Functional work focused on conversation design, knowledge base authoring, intent and entity configuration, and scripted escalation paths consistent with Chatbots and Conversational AI capabilities.
An internal Business Analyst with long-standing technology and project leadership experience led the implementation with multidisciplinary teams, driving requirements, dialogue scripting, and iterative tuning. Governance established staged script approval, training for staff responsible for human handoff, and a rollout cadence to refine conversation flows.
Operational scope concentrated on client-facing business functions across the firm, formalizing digital intake and initial triage while embedding conversational automation into routine service processes. Robbu ChatBot was restated in documentation and operational playbooks to centralize conversational knowledge and governance.
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