List of Rootly Slack Customers
San Francisco, 94102, CA,
United States
Since 2010, our global team of researchers has been studying Rootly Slack customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Rootly Slack for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Rootly Slack for Collaboration include: Webflow, a United States based Professional Services organisation with 170 employees and revenues of $20.0 million, Clay, a United States based Communications organisation with 30 employees and revenues of $10.0 million, Motive, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Rootly Slack, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Rootly Slack customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Clay | Communications | 30 | $10M | United States | Rootly | Rootly Slack | Collaboration | 2024 | n/a |
In 2024, Clay implemented Rootly Slack to centralize incident communications and automate customer-ticket creation for incident-related customer outreach, positioning the deployment within the Collaboration category to support IT and incident response functions. The deployment emphasized Slack as the primary interface for incident detection and team coordination, with Rootly Slack serving as the orchestration layer for incident lifecycle workflows and external customer notifications.
Rootly Slack was configured for Slack-centric incident management, consolidating multiple Slack threads into unified incident conversations and surfacing structured incident metadata to responders. The configuration included automated triggers that create customer tickets during incidents, and workflow templates to standardize triage, owner assignment, and incident status updates within the Slack workspace.
Integrations included Intercom ticket creation during incident events and connectivity to a Jira workflow for downstream engineering issue tracking, enabling incidents to span support and engineering contexts. Operational coverage focused on Clays IT and customer outreach teams across the United States, with the solution linking support, customer success, and on-call engineering through shared incident channels and synchronized ticket records.
Governance changes centered on centralizing incident communication channels and formalizing post-incident outreach processes, using Rootly Slack to enforce consistent messaging and handoffs. Outcomes documented include improved consistency in customer-facing incident communications and reduced overhead for Clays incident response teams, as Rootly Slack automated routine ticket creation and consolidated communications.
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Motive | Professional Services | 10 | $1M | United States | Rootly | Rootly Slack | Collaboration | 2024 | n/a |
In 2024 Motive implemented Rootly Slack as part of its Collaboration tooling to support incident response and on call operations for IT and SRE functions in the United States. The deployment centers on live Slack workflow integration, enabling teams to create incidents directly from Slack channels and to surface on call schedules and escalation paths inside the collaboration fabric.
The implementation uses Rootly Slack alongside Rootly On-Call module capabilities, configured for incident intake from Slack, automated incident ticket creation, and on call rotation visibility. Configuration focused on channel-triggered incident templates, role-based assignments, and embedded incident metadata to accelerate responder triage and coordination.
Integrations are anchored in Slack as the primary event source, with Rootly Slack acting as the orchestration layer for incident lifecycle actions within the Collaboration category. Operational coverage is concentrated on Motive’s IT and SRE teams in the United States, where the integration is the primary mechanism for incident initiation and response coordination.
Governance updates aligned incident handling to Slack-first workflows, updating runbooks and on call procedures to use Rootly Slack notifications and Rootly On-Call schedules. Motive reports faster incident creation from Slack and reduced mean time to resolution as outcomes of the implementation.
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Webflow | Professional Services | 170 | $20M | United States | Rootly | Rootly Slack | Collaboration | 2024 | n/a |
Webflow implemented Rootly Slack in 2024 to embed proactive reliability practices into IT and incident management. The deployment uses Rootly Slack within the Collaboration category to centralize incident response workflows and incident metric collection for teams operating in the United States.
The implementation included a multi-week cutover and configuration of the Slack integration alongside Rootly workflow automation, enabling responders to declare incidents, run playbooks, and trigger postmortem tasks from Slack. Rootly Slack was configured to collect incident metrics such as MTTR and to execute automated incident workflows, leveraging standard Collaboration capabilities like runbook orchestration and incident lifecycle management.
Operational scope focused on Webflow's IT and incident management teams across the United States, with workflows and ownership models restructured so incident ownership shifts to designated responders through Slack-driven automation. The case study context indicates outcomes of increased ownership and reduced operational overhead through metric collection and automated workflows executed from Slack.
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