List of Route Mobile Route Connector Customers
Mumbai, 400064,
India
Since 2010, our global team of researchers has been studying Route Mobile Route Connector customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Route Mobile Route Connector for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Route Mobile Route Connector for Collaboration include: Du, a United Arab Emirates based Communications organisation with 2861 employees and revenues of $3.71 billion, Coca-Cola United Arab Emirates, a United Arab Emirates based Consumer Packaged Goods organisation with 800 employees and revenues of $300.0 million, Mrt Jakarta Indonesia, a Indonesia based Transportation organisation with 830 employees and revenues of $90.0 million and many others.
Contact us if you need a completed and verified list of companies using Route Mobile Route Connector, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Route Mobile Route Connector customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coca-Cola United Arab Emirates | Consumer Packaged Goods | 800 | $300M | United Arab Emirates | Route Mobile | Route Mobile Route Connector | Collaboration | 2022 | n/a |
In 2022, Coca-Cola United Arab Emirates implemented Route Mobile Route Connector to power a WhatsApp chatbot and a payment enabled conversational commerce flow. The deployment used Route Mobile Route Connector within the Collaboration category to automate online ordering and improve digital customer engagement for e-commerce and CRM in the United Arab Emirates, with the solution going live in June 2022.
The implementation combined a WhatsApp messaging channel with conversational commerce capabilities including cart creation, payment initiation, and order confirmation. Route Mobile Route Connector mediated between the chatbot and Coca Cola UAE backend order systems and the payment gateway, using API based integration and webhook orchestration to enable end to end transaction flows and order lifecycle updates.
Operational coverage focused on e-commerce and CRM teams within Coca Cola United Arab Emirates, supporting customer service and online sales workflows. Governance emphasized channel orchestration and transactional integrity during the June 2022 rollout, and the stated objectives were to automate online ordering and improve digital customer engagement.
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Du | Communications | 2861 | $3.7B | United Arab Emirates | Route Mobile | Route Mobile Route Connector | Collaboration | 2021 | n/a |
In 2021, du deployed Route Mobile Route Connector to establish a Global A2P Messaging Hub as a Collaboration application supporting its messaging and telecom operations in the United Arab Emirates. Route Mobile built and operated the hub as a managed, carrier grade A2P messaging platform, enabling du to offer the capability as a new regional service fully managed by the vendor.
The Route Mobile Route Connector implementation focused on core functional modules for secure, scalable message routing, traffic orchestration, analytics and reporting, and monetisation controls. Configuration emphasized operational monitoring and managed service operations, with the Route Mobile team providing ongoing provisioning, routing policy configuration, and platform management.
Integrations centered on connecting multiple messaging suppliers and du carrier systems to enable end to end A2P message flows and centralized routing decisions. The deployment covered du messaging and telecom operations within the UAE, with Route Mobile operating the messaging hub infrastructure and interconnects to supplier networks and operator systems.
Governance was established through a managed service model where Route Mobile retained operational responsibility for the hub, while du retained commercial and service oversight. The implementation explicitly targeted improved routing, enhanced analytics and expanded monetisation capabilities as the primary business outcomes.
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Mrt Jakarta Indonesia | Transportation | 830 | $90M | Indonesia | Route Mobile | Route Mobile Route Connector | Collaboration | 2025 | n/a |
In 2025 PT MRT Jakarta implemented Route Mobile Route Connector to deliver a WhatsApp based metro ticketing and email solution, automating vending machine ticket flows and commuter communications. The Route Mobile Route Connector deployment is classified as Collaboration and focuses on ticketing and customer service workflows in Indonesia, connecting on-site vending machines to passenger messaging channels.
Route Mobile Route Connector was configured to provide messaging orchestration, WhatsApp messaging, and transactional email capabilities, enabling secure automated message delivery tied to ticket issuance events. The implementation used the Route Connector module to integrate vending machines and MRT backend systems with Route Mobile's messaging platform, orchestrating ticket issuance confirmations, electronic receipts, and customer service notifications.
Operational scope covered commuter facing vending points and centralized ticketing operations across PT MRT Jakarta sites in Indonesia, supporting the ticketing and customer service functions. Governance changes included defining automated message triggers mapped to vending machine transaction states and backend ticketing events, plus standardized email and WhatsApp notification templates. The solution improved passenger convenience and reduced friction at purchase as stated.
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