List of Sabio Virtual Assistant Customers
Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
1100
$190M
Since 2010, our global team of researchers has been studying Sabio Virtual Assistant customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sabio Virtual Assistant for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sabio Virtual Assistant for Chatbots and Conversational AI include: Vodafone Spain, a Spain based Communications organisation with 3770 employees and revenues of $4.41 billion, BGL Group, a United Kingdom based Banking and Financial Services organisation with 3000 employees and revenues of $1.00 billion, Irish Revenue Commissioners, a Ireland based Government organisation with 7033 employees and revenues of $150.0 million, Ministry of Law Singapore, a Singapore based Government organisation with 220 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Sabio Virtual Assistant, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BGL Group | Banking and Financial Services | 3000 | $1.0B | United Kingdom | Sabio Group | Sabio Virtual Assistant | Chatbots and Conversational AI | 2021 | n/a |
In 2021, BGL Group deployed the Sabio Virtual Assistant as a Chatbots and Conversational AI solution, launching the branded Ask Becky assistant to provide 24/7 online self-service for customers. The implementation positioned the Sabio Virtual Assistant within BGL Group’s CRM and customer self-service estate, with initial trials conducted in the United Kingdom.
The solution was built on Nuance based conversational technology and implemented core capabilities typical of enterprise virtual assistants, including natural language understanding and intent classification, conversational flow orchestration, automated document retrieval to surface policy documents, and scripted escalation to human agents when required. Configuration focused on handling common policy and account queries to enable automated deflection from webchat and telephony channels.
Operational scope covered BGL Group’s customer contact channel footprint in the UK, with the project scoped as a CRM/customer self-service implementation and trialed in customer-facing web channels. Governance changes included new routing and escalation workflows to integrate the assistant with existing webchat and telephony agent handoff processes, and staged trials prior to broader rollouts. Initial trials reported the assistant handling hundreds of customer queries with a 90% plus success rate, supporting the stated objective of reducing webchat and telephony contact volumes.
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Irish Revenue Commissioners | Government | 7033 | $150M | Ireland | Sabio Group | Sabio Virtual Assistant | Chatbots and Conversational AI | 2021 | n/a |
In 2021 the Irish Revenue Commissioners deployed the Sabio Virtual Assistant as a Chatbots and Conversational AI implementation to improve taxpayer experience and provide a 24/7 automated service. The deployment targeted telephone interactions, piloting a subset of calls related to tax clearance to validate conversational AI handling on the most used contact channel for the organisation.
The Sabio Virtual Assistant implementation comprised a rich conversational design, including over 200 unique dialogue steps, coverage for 18 distinct use cases and the capability to recognise 21 intents, together with speech detection, text to speech and natural language processing components. The virtual agent capability was built to take actual voice calls rather than only typed chat, emphasizing voice experience design and human centred interaction flows.
Operationally the solution was integrated into Revenue’s telephony stack and backend transactional system, enabling instant availability and case updates during calls. Within the first six weeks the voicebot handled over 2,000 calls, with 55 percent of calls being handled from start to finish by the virtual agent and 70 percent of first time applicants engaging with the voicebot when submitting applications, demonstrating operational traction in customer service and channel automation.
Governance and rollout were run as a focused pilot with customer needs central to design, leveraging voice experience expertise and a conversational AI platform as an accelerator to reduce time to market. Revenue reported improved customer service, reduced costs and increased efficiency, and positioned the Sabio Virtual Assistant for broader organisational adoption across taxpayer service functions.
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Ministry of Law Singapore | Government | 220 | $20M | Singapore | Sabio Group | Sabio Virtual Assistant | Chatbots and Conversational AI | 2024 | n/a |
In 2024, the Ministry of Law Singapore implemented the Sabio Virtual Assistant, deploying two knowledge based virtual assistants named AskJamie and iLAB for the Legal Aid Bureau. The Sabio Virtual Assistant implementation is classified as Chatbots and Conversational AI and was built on Sabio's Console conversational platform to enable knowledge management driven conversational flows and automated information retrieval for citizens. The agents were configured to surface curated legal aid content and reduce dependence on in person visits by handling common queries and guiding next steps.
Deployment used a centralized conversational management architecture within Sabio Console, with configured natural language understanding, knowledge bases, intent routing, and content lookup to support the knowledge based capabilities. Operational scope covered citizen services within the Legal Aid Bureau in Singapore, impacting front line service delivery and information access workflows. Governance consisted of collaborative design and deployment between the Ministry of Law Singapore and Sabio Group, with knowledge updates managed through the Console platform and conversational governance applied to content and escalation rules. The case study explicitly links the implementation to increased efficiency and improved service delivery, and reduced need for in person visits.
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Vodafone Spain | Communications | 3770 | $4.4B | Spain | Sabio Group | Sabio Virtual Assistant | Chatbots and Conversational AI | 2023 | n/a |
In 2023 Vodafone Spain deployed the Sabio Virtual Assistant, a Chatbots and Conversational AI solution, to evolve their existing VoiceBot into persona based voice assistants targeting prepaid, postpaid and enterprise customers. The deployment was positioned as a customer service contact centre CRM implementation within Spain, designed to deliver segment specific, more humanised voice interactions.
The Sabio Virtual Assistant implementation centered on persona based conversational flows and voice channel automation, with configuration to support distinct conversational personas for prepaid, postpaid and enterprise segments. Functional capabilities included natural language understanding for voice, scripted persona responses, dialogue orchestration and channel escalation to human agents as part of contact centre workflows.
Operational architecture emphasized integration with Vodafone Spain contact centre CRM processes and agent handoff mechanisms, preserving continuity between automated interactions and live agent queues. The project focused on the bot channel and voice automation within customer service, with runtime orchestration to route sessions by customer segment and detected intent.
Rollout followed a segmented, persona focused approach, implementing and tuning voice personas for each customer group and iterating on conversational scripts and NLU models to increase humanisation and containment. Governance included contact centre process alignment and conversational quality reviews to refine responses and escalation criteria during initial production waves.
Sabio reported measurable channel outcomes, including a 34 point uplift in Net Promoter Score on the bot channel and a 3 percentage point increase in containment, reflecting improved automated handling of customer interactions. The Sabio Virtual Assistant functions as Vodafone Spain Chatbots and Conversational AI implementation for voice based customer service.
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FAQ - APPS RUN THE WORLD Sabio Virtual Assistant Coverage
Sabio Virtual Assistant is a Chatbots and Conversational AI solution from Sabio Group.
Companies worldwide use Sabio Virtual Assistant, from small firms to large enterprises across 21+ industries.
Organizations such as Vodafone Spain, BGL Group, Irish Revenue Commissioners and Ministry of Law Singapore are recorded users of
Sabio Virtual Assistant for Chatbots and Conversational AI.
Companies using Sabio Virtual Assistant are most concentrated in Communications, Banking and Financial Services and Government, with adoption spanning over 21 industries.
Companies using Sabio Virtual Assistant are most concentrated in Spain, United Kingdom and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sabio Virtual Assistant across Americas, EMEA, and APAC.
Companies using Sabio Virtual Assistant range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 0%.
Customers of Sabio Virtual Assistant include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sabio Virtual Assistant customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.