List of Salesforce Agentforce Campaign Agent Customers
Salesforce
Salesforce Tower, 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
76453
$37.9B
Since 2010, our global team of researchers has been studying Salesforce Agentforce Campaign Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Agentforce Campaign Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Agentforce Campaign Agent for Chatbots and Conversational AI include: Haleon, a United Kingdom based Consumer Packaged Goods organisation with 24561 employees and revenues of $14.86 billion, Aston Martin, a United Kingdom based Manufacturing organisation with 3300 employees and revenues of $2.13 billion, Baca Systems, a United States based Manufacturing organisation with 150 employees and revenues of $15.0 million, RealZips, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce Agentforce Campaign Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aston Martin | Manufacturing | 3300 | $2.1B | United Kingdom | Salesforce | Salesforce Agentforce Campaign Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Aston Martin deployed Salesforce Agentforce Campaign Agent to introduce conversational engagement across sales, marketing, and dealer support, positioning the application within the Chatbots and Conversational AI category to drive personalized dealer and customer interactions. The implementation targets a fragmented dataset spanning six systems, over two million customer data points, and a retail footprint of approximately 150 dealerships, emphasizing conversational channels such as WhatsApp and email to surface buyer preferences and service needs at point of showroom engagement.
The rollout configured Salesforce Agentforce Campaign Agent to reference unified customer profiles created on the Einstein 1 platform and Data Cloud, enabling session-level personalization and campaign orchestration tied to customer attributes like purchase history, birthdays, and channel preference. Functional capabilities implemented include conversational campaign orchestration, preference-aware message routing, and scripted dealer prompts that surface model, color, and trim recommendations to sales and service staff, aligning chatbot interactions with existing Marketing Cloud campaign content and emerging Einstein Copilot for Marketing workflows.
Architecturally the deployment sits inside the broader Salesforce ecosystem, with Data Cloud providing the unified profile backbone and MuleSoft responsible for API-led connectivity across Aston Martin’s warehouse, ERP Infor, Databricks, Marketing Cloud, and Tableau systems. Salesforce on Alibaba Cloud was used to localize data handling for China, preserving compliance while allowing Sales Cloud and partner messaging integrations in that market. Commerce Cloud and connected vehicle telemetry feed into the same customer graph to enable proactive parts replacement dialogues routed to dealers through conversational flows.
Governance and operational readiness emphasized centralized API management and data synchronization through MuleSoft, plus implementation governance support from consulting partner Arlanis Reply on Data Cloud and Marketing Cloud. The program standardized dealer workflows so conversational prompts and campaign actions are consistent across showrooms, and it established data stewardship on the Einstein 1 platform to ensure conversations reference current customer state and consented channel preferences.
Explicit outcomes noted in the implementation narrative include faster API delivery times through MuleSoft, moving from API setup cycles of up to four weeks to two to five days and producing 45 APIs in six months, plus a compressed Data Cloud go-live enabled by Arlanis Reply in four months, about 20 percent faster than typical timelines. Data Cloud features such as web SDK driven engagement capture, customer star ratings, and lookalike modeling were used to prioritize high-value conversational targets without altering those stated implementation facts.
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Baca Systems | Manufacturing | 150 | $15M | United States | Salesforce | Salesforce Agentforce Campaign Agent | Chatbots and Conversational AI | 2024 | n/a |
In 2024, BACA Systems deployed Salesforce Agentforce Campaign Agent as part of an Einstein 1 Platform initiative to embed generative AI into its sales workflows, using tools aligned with the Chatbots and Conversational AI category. The implementation sits alongside Salesforce Sales Cloud and Data Cloud to consolidate customer and operational data and to surface AI driven recommendations to sales reps through Einstein Copilot and Prompt Builder.
The deployment configured Einstein 1 Sales capabilities to automate routine tasks such as drafting emails, writing call summaries, and recommending next best actions, while Salesforce Agentforce Campaign Agent provided conversational automation and campaign orchestration features consistent with Chatbots and Conversational AI implementations. Low code automation was built with Flow Builder, resulting in 231 custom flows plus 250 flows from managed packages to orchestrate processes across accounting, inventory, manufacturing, and service, and to accelerate app development with point and click flows.
Integrations are explicit and operational. BACA Systems integrated AppExchange apps Bringg and Rootstock ERP to automate delivery and shipping label workflows, and it implemented an automated Flow integration with third party software licensing service Zentitle to activate robotic machinery and ensure accurate customer billing, creating a single point of licensing management inside Salesforce. Data Cloud was used to ground generative prompts by pulling together emails, service case notes, and opportunity data so Einstein Copilot and Salesforce Agentforce Campaign Agent could generate personalized, context aware outreach.
Governance and operational readiness included data management coaching under the Premier Success Plan to improve data quality and to train teams on secure AI usage through the Einstein Trust Layer. The rollouts were performed with minimal disruption, for example the delivery management integration was completed in less than 24 hours and produced a 99.9 percent shipping accuracy rate with 5 to 8 minutes saved per order, equivalent to 15 workdays per month. The company reports doubled sales productivity after introducing AI driven email generation and task automation, and it plans to extend AI with Einstein Discovery to inform inventory and purchasing decisions.
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Haleon | Consumer Packaged Goods | 24561 | $14.9B | United Kingdom | Salesforce | Salesforce Agentforce Campaign Agent | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Haleon implemented Salesforce Agentforce Campaign Agent as part of a broader deployment that includes Salesforce Life Sciences Cloud for Customer Engagement and Salesforce Data Cloud. The deployment targets the company’s 4,500-strong global sales force to improve engagement with pharmacies and healthcare professionals, positioning Salesforce Agentforce Campaign Agent within Haleon Chatbots and Conversational AI use cases to support field selling and customer engagement workflows.
The implementation configures Salesforce Life Sciences Cloud for Customer Engagement to centralize customer records and campaign orchestration, while Data Cloud is used to surface consumer demographics, shopping trends, and point-of-sale marketing insights to reps in the field. Salesforce Agentforce Campaign Agent is instrumented to provide AI-powered conversational support and agent assist capabilities for sales representatives, reducing administrative time and enabling bespoke activation plans as part of routine call and campaign workflows.
Operational scope covers global pharmacy and healthcare professional engagement and extends to retail and online channel requirements that Haleon will shape as a design partner. The company has committed to advising on platform capabilities for product availability, shelf-life management, promotions, and inventory management, and the implementation is oriented to support those commercial and merchandising functions without naming additional system integrations.
Governance emphasizes field productivity and data-driven customer engagement, with Haleon acting as a product design partner to influence Life Sciences Cloud for Customer Engagement roadmaps for consumer health. Explicitly stated outcomes include more productive customer interactions, reduced administrative burden for sales representatives, and improved ability for reps to focus on value-add activities, with the broader intent of better access to everyday healthcare products for millions of consumers.
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Professional Services | 10 | $1M | United States | Salesforce | Salesforce Agentforce Campaign Agent | Chatbots and Conversational AI | 2024 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Agentforce Campaign Agent
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FAQ - APPS RUN THE WORLD Salesforce Agentforce Campaign Agent Coverage
Salesforce Agentforce Campaign Agent is a Chatbots and Conversational AI solution from Salesforce.
Companies worldwide use Salesforce Agentforce Campaign Agent, from small firms to large enterprises across 21+ industries.
Organizations such as Haleon, Aston Martin, Baca Systems and RealZips are recorded users of
Salesforce Agentforce Campaign Agent for Chatbots and Conversational AI.
Companies using Salesforce Agentforce Campaign Agent are most concentrated in Consumer Packaged Goods, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using Salesforce Agentforce Campaign Agent are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Agentforce Campaign Agent across Americas, EMEA, and APAC.
Companies using Salesforce Agentforce Campaign Agent range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Salesforce Agentforce Campaign Agent include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Agentforce Campaign Agent customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.