List of Salesforce Commerce Cloud (Order Management) Customers
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United States
Since 2010, our global team of researchers has been studying Salesforce Commerce Cloud (Order Management) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Commerce Cloud (Order Management) for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Commerce Cloud (Order Management) for Order Management include: Crocs, a United States based Retail organisation with 7910 employees and revenues of $4.10 billion, L’Oreal Australia, a Australia based Consumer Packaged Goods organisation with 1500 employees and revenues of $400.0 million, Eminence Organic Skin Care, a Canada based Distribution organisation with 350 employees and revenues of $119.0 million, alice + olivia, a United States based Retail organisation with 500 employees and revenues of $50.0 million, Kathy Kuo Home, a United States based Retail organisation with 150 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce Commerce Cloud (Order Management), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Commerce Cloud (Order Management) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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alice + olivia | Retail | 500 | $50M | United States | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2020 | n/a |
In 2020, alice + olivia implemented Salesforce Commerce Cloud (Order Management) across its US ecommerce operations. The initiative centered on Order Management functionality to improve checkout, post purchase tracking and omnichannel fulfillment, a use case cited in Salesforce’s July 21, 2020 announcement naming alice + olivia.
Configuration emphasized order orchestration and fulfillment workflows within Salesforce Commerce Cloud (Order Management), with module-level focus on checkout orchestration, post purchase tracking, order lifecycle management, and fulfillment routing. The implementation aligned standard Order Management capabilities such as inventory allocation for omnichannel fulfillment and orchestrated order state transitions to support consumer ecommerce experiences.
Operational coverage was limited to US ecommerce operations and impacted customer facing business functions including online merchandising, customer care, and fulfillment operations. Module usage and timeline are inferred from the Salesforce announcement, so the when and live year are estimated as 2020, and governance centered on centralized order orchestration and fulfillment policy configuration to coordinate ecommerce order processing and post sale customer updates.
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Crocs | Retail | 7910 | $4.1B | United States | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2020 | n/a |
In 2020 Crocs implemented Salesforce Commerce Cloud (Order Management) to unify commerce, fulfillment and customer service for its e-commerce and post purchase operations in the United States. This implementation timing is estimated from Salesforce's July 21, 2020 product announcement that lists Crocs as an example.
The deployment centered on Order Management capabilities, including order capture and lifecycle orchestration, centralized inventory visibility, fulfillment routing and post purchase servicing workflows. Configuration emphasis was on order orchestration and inventory synchronization to enable flexible fulfillment options across online channels.
Architecturally the deployment pairs Salesforce Commerce Cloud together with Salesforce Order Management to move orders from storefront to fulfillment and customer service interfaces, creating a unified order lifecycle. Integration focus was on the commerce to order management handoff and giving service channels access to order and inventory data to support post purchase interactions.
Operational scope covered Crocs e-commerce and post purchase operations in the United States, impacting merchandising, fulfillment operations and customer service teams. The implementation is described as improving inventory visibility and increasing fulfillment flexibility, with module usage and timeline inferred from the Salesforce announcement.
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Eminence Organic Skin Care | Distribution | 350 | $119M | Canada | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2023 | n/a |
In 2023, Eminence Organic Skin Care implemented Salesforce Commerce Cloud (Order Management) to centralize order management and commerce workflows across its ecommerce channels. The Salesforce Commerce Cloud (Order Management) deployment supports Order Management responsibilities for B2C and B2B storefronts serving retail customers and professional salon and spa channels, aligning commercial, marketing, and fulfillment functions under a single commerce platform.
The implementation emphasizes SFRA based storefront development and configurable commerce capabilities, including product configurators, pricing rules, and promotions, alongside core order orchestration and payment system integrations. Development practices specified include writing maintainable code, unit and integration testing, and source control with Git, supporting a modular commerce architecture and composable storefront patterns.
Integrations called out in role responsibilities include payment gateways, tax systems, shipping providers, Salesforce Order Management System, and Salesforce Loyalty Management System, as well as third party engagement platforms such as Yotpo and HubSpot. Integration work is executed through REST APIs and interoperable connector patterns to ensure order capture, payment authorization, tax calculation, loyalty redemption, and fulfillment orchestration across external systems.
Operational ownership and governance are structured through an internal platform team reporting to the Senior Manager of Salesforce Platform & Data Analytics, working in an agile delivery model with peer code reviews and consultant oversight. The team operates in a hybrid remote model based in Vancouver, focusing on scalable, secure commerce operations and cross-functional collaboration with UX, marketing, merchandising, and analytics stakeholders.
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Retail | 150 | $35M | United States | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2020 | n/a |
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Consumer Packaged Goods | 1500 | $400M | Australia | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2021 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Commerce Cloud (Order Management)
- Forter, a United States based Professional Services organization with 500 Employees
- Bytedance, a United States based Professional Services company with 100 Employees
- India.Gov.In, a India based Government organization with 500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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