List of Sangoma CX Customers
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Since 2010, our global team of researchers has been studying Sangoma CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sangoma CX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sangoma CX for Call Center include: Atlas Restaurant Group, a United States based Leisure and Hospitality organisation with 2000 employees and revenues of $450.0 million, QuoVadis, a Poland based Leisure and Hospitality organisation with 450 employees and revenues of $113.0 million, Temco Logistics, a United States based Distribution organisation with 140 employees and revenues of $49.0 million, Thrive, a United States based Professional Services organisation with 70 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Sangoma CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sangoma CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atlas Restaurant Group | Leisure and Hospitality | 2000 | $450M | United States | Sangoma | Sangoma CX | Call Center | 2015 | n/a |
In 2015, Atlas Restaurant Group implemented Sangoma CX to modernize inbound call handling across its restaurant portfolio. The deployment targeted Call Center functionality to centralize AI-driven answering while retaining location-specific greetings and routing for each site.
The architecture integrated PolyAI with Sangoma CX using two SIP endpoints to provide primary and secondary data center failover. A shared CommUnity queue was configured so PolyAI could answer multiple concurrent calls, with location-specific call tagging that set the CallerID Name to load the correct restaurant profile and greeting. Standard SIP transfers back into CommUnity were used to move callers to extensions, ring groups, or voicemail, and a voicemail fallback path guaranteed callers could reach a restaurant if AI endpoints were offline.
Operationally the implementation covered 22 locations, creating per-site call flows for lost-and-found, large-party reservations, and catering inquiries, while centralizing AI handling and call queuing. The solution impacted front-of-house phone operations, reservation workflows, and guest experience by offloading routine requests to PolyAI and preserving staff-handled escalations via SIP transfer.
Governance emphasized a single repeatable integration model and configuration blueprint to replicate the setup for new restaurants. The rollout produced consistent service across 22 sites, natural human-like AI call handling that greets callers by the correct restaurant name, and a fully redundant AI answering system using dual data center failover, which reduced manual call handling and created a scalable pattern for future locations.
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QuoVadis | Leisure and Hospitality | 450 | $113M | Poland | Sangoma | Sangoma CX | Call Center | 2024 | n/a |
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Temco Logistics | Distribution | 140 | $49M | United States | Sangoma | Sangoma CX | Call Center | 2023 | n/a |
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Thrive | Professional Services | 70 | $7M | United States | Sangoma | Sangoma CX | Call Center | 2023 | n/a |
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