List of SAP Business Communications Management Customers
Walldorf, 69190,
Germany
Since 2010, our global team of researchers has been studying SAP Business Communications Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Business Communications Management for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Business Communications Management for Collaboration include: Gewofag, a Germany based Construction and Real Estate organisation with 900 employees and revenues of $600.0 million, Veka Germany, a Germany based Manufacturing organisation with 1400 employees and revenues of $351.0 million, Europapier Impap, a Poland based Distribution organisation with 130 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Business Communications Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Europapier Impap | Distribution | 130 | $13M | Poland | SAP | SAP Business Communications Management | Collaboration | 2011 | LinkThat |
In 2011, Europapier Impap deployed SAP Business Communications Management as its Collaboration platform to centralize VoIP telephony across multiple Polish sites, including Blonie and Krakow. The deployment covered roughly 300 users across more than ten locations in Central and Eastern Europe, establishing an enterprise-wide telephony footprint under SAP Business Communications Management.
The implementation established a centralized telephony architecture and management plane, consolidating call control, endpoint provisioning, and dial-plan administration. Standard Collaboration capabilities such as centralized management, call routing and user provisioning were configured to support distributed sites while enabling near-zero downtime during site cutovers.
SAP Business Communications Management was described as integrated into Europapier Impap's enterprise systems, supporting call-context exchange and user synchronization with core business systems, with CRM and ERP integration inferred from the integration note. These integration patterns align with Collaboration workflows for contact-context enrichment and unified user provisioning across business applications.
Implementation partner LinkThat is recorded in project data, and YouCon executed the rollout beginning in January 2011, performing regional site cutovers and deployment activities. Governance centralized telephony operations and operational management, bringing telephony configuration and provisioning under a single administrative model for distribution operations across the covered Polish and Central/Eastern Europe sites.
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Gewofag | Construction and Real Estate | 900 | $600M | Germany | SAP | SAP Business Communications Management | Collaboration | 2012 | LinkThat |
In 2012, Gewofag implemented SAP Business Communications Management to modernize its VoIP-based customer service and contact-center for its Munich housing operations. The deployment positioned SAP Business Communications Management as the central Collaboration platform for tenant facing voice channels and structured contact handling within Gewofag's operational footprint in Munich.
Functional configuration centered on VoIP call routing, automatic call distribution, computer telephony integration for agent desktops, interactive voice response to triage inbound requests, and reporting and monitoring to support queue management and agent performance. These Collaboration category capabilities were configured to enable CRM style contact handling and to streamline ticketing and follow up processes for tenant inquiries.
The rollout was delivered by YouCon in early 2012 and integrated into Gewofag's SAP landscape to tie telephony events to tenant records and SAP based interaction logs. Integration work connected call events and agent actions to SAP contact records, enabling agents to retrieve tenant information during calls and to create SAP based cases from within the contact handling workflow.
Governance and process changes centralized telephony administration in IT and restructured contact center workflows to route tenant requests into SAP based follow up processes and case handling. The implementation improved call handling and first contact resolution for tenants as an explicit outcome described in project communications.
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Veka Germany | Manufacturing | 1400 | $351M | Germany | SAP | SAP Business Communications Management | Collaboration | 2011 | UNIORG |
In 2011, VEKA Germany selected SAP Business Communications Management to provide an IP based, company wide communications and contact center platform, placing the implementation squarely in the Collaboration category. SAP Business Communications Management was installed into VEKA's SAP system landscape to unify telephony and embed communications functions alongside core SAP applications.
The implementation emphasized contact center capabilities and unified telephony across VEKA sites, with computer telephony integration to link call handling and call routing into business processes. Core functional components implemented included IP based call control, contact center queuing and routing, and CTI integration to surface telephony events inside SAP user interfaces.
Integration work focused on tying SAP Business Communications Management into VEKA's SAP CRM and SAP ERP footprint, enabling communications context to flow into customer service and order management workflows. The solution was installed into the existing SAP landscape, creating a communications layer that interacts with CRM case handling and ERP transaction contexts for operational teams.
UNIORG served as the implementation partner, responsible for installing SAP Business Communications Management and executing the SAP landscape integration. Governance and operational ownership were organized to centralize communications administration within IT and contact center operations, with rollout staged across VEKA sites to consolidate telephony management and support business functions such as customer service and sales.
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