List of SAP Signavio Journey Modeler Customers
Walldorf, 69190,
Germany
Since 2010, our global team of researchers has been studying SAP Signavio Journey Modeler customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Signavio Journey Modeler for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Signavio Journey Modeler for Customer Experience include: Matmut Group, a France based Insurance organisation with 6800 employees and revenues of $2.59 billion, Revenue NSW, a Australia based Government organisation with 2500 employees and revenues of $650.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Signavio Journey Modeler, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Signavio Journey Modeler customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Matmut Group | Insurance | 6800 | $2.6B | France | SAP | SAP Signavio Journey Modeler | Customer Experience | 2018 | n/a |
In 2018, Matmut Group deployed SAP Signavio Journey Modeler within a Customer Experience program to map customer interactions and align processes across business lines. The implementation was executed at Groupe Matmut in Rouen, France, and emphasized enterprise architecture oriented to business needs and value creation.
SAP Signavio Journey Modeler was implemented alongside SAP Signavio Process Manager and SAP Signavio Process Collaboration Hub to capture as is and to be customer journeys, service blueprints, and end to end process flows. Configuration prioritized journey mapping, persona based experience modeling, and linking journey touchpoints to underlying process artifacts to support process orchestration and project management workflows.
Operational coverage targeted cross functional alignment between business and IT departments, embedding a process culture across customer facing functions and program teams. Integrations were established within the SAP Signavio suite to create a single source of process truth and to reduce the resources required to describe processes in terms of time and deadlines.
Governance changes introduced constructive dialogue mechanisms between business and IT, standardized process documentation practices, and enterprise level stewardship to align execution with strategy. Reported outcomes included value driven results and better performance of processes in terms of stability, robustness, and fluidity in project management, and closer cooperation to keep work customer focused.
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Revenue NSW | Government | 2500 | $650M | Australia | SAP | SAP Signavio Journey Modeler | Customer Experience | 2022 | n/a |
In 2022, Revenue NSW implemented SAP Signavio Journey Modeler as part of a broader SAP Signavio solutions deployment to centralize process knowledge and improve Customer Experience. The program established a product knowledge warehouse and a cloud-based process modeling platform aligned to the organization’s cloud-first strategy, enabling multi-user access and enterprise-wide visibility across revenue collection, grant administration, and debt recovery functions.
The implementation used SAP Signavio Process Manager, SAP Signavio Process Governance, SAP Signavio Process Collaboration Hub, SAP Signavio Journey Modeler, and SAP Signavio Process Intelligence to cover the end-to-end business process management lifecycle. A new metamodel was introduced to model products, processes, and services with elements for risk, data availability, and customer impact, and solution dictionaries were configured to enforce modeling standards and ensure consistent metadata across models.
Integrations focused on consolidating many data sources into the SAP Signavio Process Manager solution dictionaries, enabling process mining and analytics workflows. Process intelligence dashboards were developed during the pilot, which analyzed more than 50 tables, over 10,000 columns, 25 packages, and more than 20,000 lines of code, and used those feeds to drive discovery of process interdependencies and customer journey touchpoints.
Governance changes accompanied the technical rollout, shifting the organization toward a process-driven mindset and establishing model governance that propagated dictionary changes across all models. The SAP Signavio Process Collaboration Hub and Process Governance components were used to promote collaborative modeling, quality assurance, and traceable change management for the enterprise knowledge base.
Results reported by Revenue NSW included documentation and analysis of more than 1,800 business processes representing 90 percent coverage of major product lines, identification of more than 300 process improvement opportunities, and a first-year saving of 31,009 hours from using process documents across the business. The implementation also supported measurable improvements in process mining output for the Land Tax Stimulus program and contributed to reduced phishing risk by enabling identification of emails sent from individual versus corporate addresses.
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Buyer Intent: Companies Evaluating SAP Signavio Journey Modeler
- Fiserv, a United States based Professional Services organization with 38000 Employees
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