List of SAP Warranty and Claim Management Customers
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Since 2010, our global team of researchers has been studying SAP Warranty and Claim Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Warranty and Claim Management for Warranty Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Warranty and Claim Management for Warranty Claims Management include: Johnson Controls, a Ireland based Professional Services organisation with 94000 employees and revenues of $22.95 billion, Aebi Schmidt, a Switzerland based Manufacturing organisation with 3000 employees and revenues of $940.0 million, Kion North America United States, a United States based Manufacturing organisation with 450 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Warranty and Claim Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aebi Schmidt | Manufacturing | 3000 | $940M | Switzerland | SAP | SAP Warranty and Claim Management | Warranty Claims Management | 2022 | Weco |
In 2022, Aebi Schmidt deployed SAP Warranty and Claim Management as its Warranty Claims Management solution to modernize product registration and warranty claim submission across its after sales organization. The implementation delivered a customer and dealer portal built with WECO Service Management and implemented by Weco, and the SAP Warranty and Claim Management application is central to the case design and workflows.
The implementation focused on functional modules for product registration capture, dealer initiated warranty claim submission, and internal claim verification and processing workflows for after sales teams. SAP Warranty and Claim Management was configured to support structured claim intake, document and attachment handling, and status tracking to align dealer inputs with internal service processing requirements.
Architecturally the portal is fully integrated with SAP SD and SAP CS modules, providing direct transaction and master data connectivity between dealer submissions and SAP order and service management records. The WECO Service Management portal acts as the front end for dealers and customers, routing validated claim data into SAP for downstream processing and allowing synchronous status updates back to portal users.
Operational scope covered after sales teams and dealer networks in Europe, with Weco delivering the portal and integration work. Governance changes included standardizing claim submission processes and centralizing verification workflows in SAP, and reported outcomes include reduced errors and faster internal verification and processing for after sales operations.
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Johnson Controls | Professional Services | 94000 | $23.0B | Ireland | SAP | SAP Warranty and Claim Management | Warranty Claims Management | 2020 | Infosys |
In 2020, Johnson Controls implemented SAP Warranty and Claim Management on SAP S/4HANA with SAP Fiori as a global program aligned to the Warranty Claims Management category. The deployment was positioned as a centralized warranty solution covering ducted products and factory warranty workflows.
The architecture leveraged SAP S/4HANA for core transactional processing and SAP Fiori for role-based digital customer and service user experiences. Infosys served as the delivery partner, leading configuration and rollout across warranty and service process areas, and implementing Fiori-based interfaces to simplify claim intake and case handling.
Functionally the SAP Warranty and Claim Management implementation targeted warranty processing, service case management, and customer-facing digital experiences, with explicit goals to centralize and simplify factory warranty processes. Operational scope was global, focused on warranty and service operations and customer support teams for ducted product lines.
The program emphasized increased asset visibility and improved responsiveness to customers globally as stated outcomes, while Infosys provided governance and delivery oversight for the warranty and service process transformation.
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Kion North America United States | Manufacturing | 450 | $150M | United States | SAP | SAP Warranty and Claim Management | Warranty Claims Management | 2024 | Dss Partners |
In 2024 Kion North America implemented SAP Warranty and Claim Management as part of a dealer-facing commerce and warranty workflow modernization. The Warranty Claims Management deployment was anchored by a dealer ecommerce portal built on Intershop, enabling dealers to submit and track warranty claims, orders, returns and inventory in real time.
SAP Warranty and Claim Management was configured to receive claim submissions and inventory updates transmitted from the Intershop portal, creating an end to end flow from dealer entry to SAP ERP warranty processes. Functional capabilities implemented include dealer claim submission and status tracking, order and returns processing, and inventory synchronization to support warranty adjudication and fulfillment workflows.
Integration architecture centered on a tight interface between the Intershop dealer portal and Kion’s SAP backend, with DSS Partners and Intershop named as implementers responsible for connecting portal transactions into SAP warranty handling and ERP order records. The operational scope emphasized dealer channels and ecommerce order capture, with business functions impacted including warranty operations, order management, returns management and dealer support.
Governance changes focused on centralizing dealer facing workflows and routing claims through SAP warranty processes for consistent processing and tracking. Outcomes noted in the case study include improved dealer experience and an increase in online order share driven by real time visibility into claims and inventory.
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