List of Sapience Enterprise Workforce Intelligence Customers
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United States
Since 2010, our global team of researchers has been studying Sapience Enterprise Workforce Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sapience Enterprise Workforce Intelligence for Workforce Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sapience Enterprise Workforce Intelligence for Workforce Analytics include: Fiserv, a United States based Professional Services organisation with 38000 employees and revenues of $20.46 billion, Tech Mahindra, a India based Professional Services organisation with 148000 employees and revenues of $6.40 billion, Zensar Technologies, a United Arab Emirates based Professional Services organisation with 10500 employees and revenues of $550.0 million, KPIT Technologies, a India based Professional Services organisation with 9928 employees and revenues of $406.0 million and many others.
Contact us if you need a completed and verified list of companies using Sapience Enterprise Workforce Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sapience Enterprise Workforce Intelligence customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fiserv | Professional Services | 38000 | $20.5B | United States | Sapience Analytics | Sapience Enterprise Workforce Intelligence | Workforce Analytics | 2018 | n/a |
In 2018 Fiserv implemented Sapience Enterprise Workforce Intelligence to provide Workforce Analytics for Human Resources and Card Services operations. The deployment targeted Card Services in Alpharetta, GA and supported approximately 1,000 exempt and non-exempt associates across client operations including implementations teams, project managers, and a call center, while acting as a central analytics layer for HR-led workforce planning activities. The implementation is explicitly tied to Sapience Enterprise Workforce Intelligence and the Workforce Analytics category to standardize time and activity analysis, capacity planning, and workforce insight delivery.
Configuration focused on workforce measurement and organizational design use cases, including spans and layers analysis, site strategy modeling, and job architecture assessment. Sapience Enterprise Workforce Intelligence was used alongside Excel analytics to support business cycles such as compensation and performance management. The HR Business Partner team served as liaison to the Workforce Analytics team during tool rollouts, and multiple HR business partners were onboarded to operationalize Sapience outputs into HR decision processes.
Operational scope extended to onboarding and acquisition activity where Fiserv coordinated communications and center of excellence support, successfully transferring 10 waves totaling 350 associates from US Bank and leading associate communication and onboarding. Governance and process changes included a center of excellence partnership model, wave-based transfer planning, mentorship through the HR Analyst Program, and ad hoc support to recruiting via resume and phone screens. The program also included HR development sessions and engagement initiatives such as a Monday Motivation associate spotlight, which increased local engagement as described by program stakeholders.
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KPIT Technologies | Professional Services | 9928 | $406M | India | Sapience Analytics | Sapience Enterprise Workforce Intelligence | Workforce Analytics | 2011 | n/a |
In 2011, KPIT Technologies implemented Sapience Enterprise Workforce Intelligence under the Workforce Analytics category. KPIT provided one of Sapience’s initial medium-sized customer deployments in mid-2011, using the platform to gain automated visibility into work patterns for HR and operations and to identify productivity and process-improvement opportunities.
The deployment focused on enterprise workforce intelligence and people analytics capabilities, instrumenting automated capture of activity and time allocation across project and operational workstreams. Configuration centered on role-based dashboards and analytics for HR and operations, supporting activity classification, trend analysis, and identification of process bottlenecks.
Operational scope included HR and operations teams within KPIT, feeding analytics into workforce planning and operational improvement workflows. Implementation required establishing data capture policies, report access controls, and routine reporting cadences to operationalize people analytics across relevant business functions.
Sapience Enterprise Workforce Intelligence served as the primary Workforce Analytics platform for these use cases at KPIT, demonstrating applicability of vendor people analytics capabilities in a mid-sized professional services environment. The engagement is documented as an early commercial deployment of the product in 2011.
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Tech Mahindra | Professional Services | 148000 | $6.4B | India | Sapience Analytics | Sapience Enterprise Workforce Intelligence | Workforce Analytics | 2012 | n/a |
In 2012, Tech Mahindra engaged Sapience Analytics under a large license deal to deploy Sapience Enterprise Workforce Intelligence. The deployment targeted Workforce Analytics across delivery and engineering operations in India, with explicit focus on improving people and HR visibility and operational transparency.
The implementation configured Sapience Enterprise Workforce Intelligence to deliver enterprise workforce intelligence and people analytics capabilities, including role and skill visibility, time and activity analytics, utilization and capacity reporting, and productivity-focused dashboards. Configuration emphasized operational dashboards for delivery managers and analytics summaries for HR teams, enabling a single source of workforce truth consistent with Workforce Analytics functional patterns.
Operational coverage was concentrated on Tech Mahindra delivery and engineering operations in India, with the implementation scoped to support HR and operations workflows and operational reviews. Integrations with other systems were not specified in the source, the project therefore centered on embedding Sapience Enterprise Workforce Intelligence outputs into local delivery governance and HR reporting processes.
Governance centered on using the Sapience platform to instrument workforce analytics for operational decision making, with rollout oriented to delivery managers and HR stakeholders. The stated objective was to drive measurable productivity gains through improved people and operational visibility, reflecting the vendor and media description of the program.
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Professional Services | 10500 | $550M | United Arab Emirates | Sapience Analytics | Sapience Enterprise Workforce Intelligence | Workforce Analytics | 2011 | n/a |
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