List of SENECA Emergency Suite Customers
Madrid, 28050,
Spain
Since 2010, our global team of researchers has been studying SENECA Emergency Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SENECA Emergency Suite for Emergency Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SENECA Emergency Suite for Emergency Management include: Catalonia, a Spain based Government organisation with 240000 employees and revenues of $35.02 billion, Castile and León, a Spain based Government organisation with 94603 employees and revenues of $15.72 billion, Cantabria, a Spain based Government organisation with 28320 employees and revenues of $3.80 billion, La Rioja, a Spain based Government organisation with 1500 employees and revenues of $220.0 million, Government of Castilla-La Mancha, a Spain based Government organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using SENECA Emergency Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SENECA Emergency Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cantabria | Government | 28320 | $3.8B | Spain | Telefonica | SENECA Emergency Suite | Emergency Management | 1999 | n/a |
In 1999, Cantabria implemented SENECA Emergency Suite as its core Emergency Management platform. SENECA Emergency Suite has been in service since 1999 and serves the Autonomous Body and the Emergency Response Centre for the reception, categorisation and management of emergencies.
The implementation centers on operational capabilities for incident intake, incident classification and case management, providing the structured workflows emergency response staff follow. The emergency management platform underpins staffed operational procedures, and personnel are trained and certified on processes that map directly to the SENECA Emergency Suite interface and data model.
The platform, provided by Telefonica, is developed and integrated telematically with the platforms of other official bodies, explicitly including the National Police and the Civil Guard, using compatible technology to enable full coordination between services. These integrations support cross-agency information exchange and coordinated response workflows across agencies engaged in emergency handling.
The Autonomous Body maintains SENECA to amortise the original investment, and notes that modification would entail an economic loss. The platform continuity requirement is reinforced by staff training and work procedures adapted to the system, and a change of platform is described as likely to cause significant disruption to operational performance.
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Castile and León | Government | 94603 | $15.7B | Spain | Telefonica | SENECA Emergency Suite | Emergency Management | 2017 | n/a |
In 2017 Castilla y León implemented the SENECA Emergency Suite as part of an Emergency Management upgrade to adapt its 112 Emergency Centre to the automatic eCall system required by EU Regulation 2015/758. The deployment used Telefónica's Seneca eCall solution to receive and process automatic 112 calls, and the Emergency Centre completed transmission and recognition tests on 15 June 2017 to validate intake workflows.
The SENECA Emergency Suite implementation focused on eCall reception and automated call processing capabilities, extracting vehicle data such as GPS coordinates and vehicle type while establishing voice communication between vehicle occupants and call takers. SENECA Emergency Suite was configured to surface structured incident data directly to emergency call handlers, enabling rapid initiation of predefined rescue protocols for traffic accidents.
Operationally the deployment was scoped to the regional 112 Emergency Centre in Castilla y León and its emergency call handling workflow, integrating inbound eCall data streams with the centre's incident intake and dispatch procedures. The solution processed geolocation payloads and voice channels from the vehicle eCall system and routed those inputs into the centre's emergency response orchestration for coordination of first responders.
Governance of the rollout aligned to the European eCall regulatory timeline, with validation testing completed in June 2017 and public reference to the regulatory requirement that all new car models include eCall functionality by 31 March 2018. The adoption of SENECA Emergency Suite supports the region's Emergency Management function by enabling compliance with Regulation 2015/758 and by providing structured eCall handling that is intended to reduce emergency response times and increase survival chances for accident victims as stated in the regulation.
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Catalonia | Government | 240000 | $35.0B | Spain | Telefonica | SENECA Emergency Suite | Emergency Management | 2013 | n/a |
In 2013, Catalonia implemented SENECA Emergency Suite as its primary Emergency Management application for the Emergency Call Management and Assistance Center 112 Catalonia. The SENECA Emergency Suite implementation is described in subsequent procurement documentation that procured 20 full licenses and associated level 3 maintenance for Sèneca installations in the Reus and Zona Franca centers, with a bidding budget of €89,546.50 excluding VAT and an execution period from 11/17/2022 to 12/31/2022, award procedure negotiated without advertising, file code 112/2022/07-30, geographical scope Catalonia. SENECA Emergency Suite Emergency Management addresses emergency call intake and coordination as the business function owner for 112 operations.
Configuration and modules implemented align with standard Emergency Management capabilities and include emergency call handling and intake, incident logging and lifecycle management, resource dispatch orchestration, situational awareness dashboards, and geospatial incident mapping. The SENECA Emergency Suite deployment emphasizes real time incident records and operational dashboards to support call takers and dispatchers at the 112 centers, consistent with Emergency Management workflows.
Operational coverage is explicitly focused on the Reus and Zona Franca centers that host the SENECA Emergency Suite instances supporting the Emergency Call Management and Assistance Center 112 Catalonia. Contract governance was executed as a supplies acquisition with level 3 warranty for maintenance, negotiated without advertising, and the public procurement record specifies no project financing from Recovery and Resilience Mechanism or REACT EU funds and no public procurement of innovation.
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Government | 300 | $50M | Spain | Telefonica | SENECA Emergency Suite | Emergency Management | 2020 | n/a |
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Government | 1500 | $220M | Spain | Telefonica | SENECA Emergency Suite | Emergency Management | 2015 | n/a |
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