List of Sentiment.io Customers
London, EC2A 4NE,
United Kingdom
Since 2010, our global team of researchers has been studying Sentiment.io customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sentiment.io for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sentiment.io for Chatbots and Conversational AI include: Holland & Barrett, a United Kingdom based Retail organisation with 7800 employees and revenues of $800.0 million, Caravan And Motorhome Club United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 900 employees and revenues of $125.0 million, Uswitch Limited, a United Kingdom based Professional Services organisation with 250 employees and revenues of $22.0 million and many others.
Contact us if you need a completed and verified list of companies using Sentiment.io, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sentiment.io customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caravan And Motorhome Club United Kingdom | Leisure and Hospitality | 900 | $125M | United Kingdom | Sentiment | Sentiment.io | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Caravan And Motorhome Club United Kingdom deployed Sentiment.io to manage social and digital customer interactions. The deployment positioned Sentiment.io within the Chatbots and Conversational AI category to provide automated handling across high‑volume social channels and to centralize customer-facing conversational workflows.
The implementation covered 300 Facebook pages and extended to other owned social and messaging channels, bringing inbound message routing and conversational orchestration under a single platform. Functional capabilities implemented included automated message triage, natural language intent classification, template and dynamic response generation, and agent escalation workflows to maintain continuity of support.
Sentiment.io was aligned with the Club's digital customer support workflows to enable handover from automation to human agents and to persist conversation context for follow up. Operational scope focused on customer service and digital support teams across the United Kingdom, consolidating social channel management and reducing fragmentation of inbound inquiries.
Governance and rollout emphasized centralized conversational policies, routing rules and moderation controls to ensure consistent responses across the network of pages. According to Sentiment materials, the UK deployment covering 300 Facebook pages increased handled volume by 135 percent and improved response time by 45 percent with no additional headcount.
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Holland & Barrett | Retail | 7800 | $800M | United Kingdom | Sentiment | Sentiment.io | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Holland & Barrett implemented Sentiment.io to accelerate digital customer service for its UK ecommerce customer care. Sentiment.io, categorized as Chatbots and Conversational AI, was deployed to address social and web channel response workflows and to support front-line customer service teams.
The implementation focused on conversational routing and automated response handling across social and web channels, combined with agent escalation workflows and response templating common to Chatbots and Conversational AI solutions. Configuration emphasized channel-specific response automation and operational analytics to track reply times and agent handovers, aligning the application with customer care and contact center functional requirements.
Deployment coverage targeted Holland & Barrett UK ecommerce customer care and its customer service teams, and rollout included updated workflows for social and web response, agent escalation, and productivity tracking. Sentiment's published case material cites an 18x improvement in customer response time and an average response time reduced to about 11 minutes for social and web channels in the UK, reflecting the operational outcomes attributed to the Sentiment.io implementation.
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Uswitch Limited | Professional Services | 250 | $22M | United Kingdom | Sentiment | Sentiment.io | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Uswitch Limited deployed Sentiment.io to scale social customer service and improve responsiveness using a Chatbots and Conversational AI application. The deployment targeted social and CRM customer service processes for the UK customer service team, positioning Sentiment.io as the conversational layer for inbound social messaging and CRM-linked case handling.
Configuration focused on conversational automation and natural language understanding to automate message triage, template-driven responses, and agent assist workflows, while preserving escalation paths for complex enquiries. Sentiment.io was used to instrument SLA monitoring and routing rules, enabling automated prioritization and handoff to human agents when confidence thresholds required.
Integrations were centered on social channel connectors and CRM system linkage to ensure conversation context flowed into the customer record, supporting unified casework for customer service and social care teams in the United Kingdom. Operational scope covered UK social customer service queues and CRM-aligned workflows, aligning conversational automation with existing service desks and customer support processes.
Governance and process changes emphasized centralized response orchestration, automated escalation workflows, and new operational rules for SLA adherence and agent interventions. Sentiment reported outcomes from the engagement of a 1385% increase in customers responded to, a 2709% improvement in response time, and a 463% improvement in SLA achievement, reflecting the impact of Sentiment.io on social customer service operations.
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