List of SERVICE 800 CX Customers
Long Lake, 55356-9587, MN,
United States
Since 2010, our global team of researchers has been studying SERVICE 800 CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SERVICE 800 CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SERVICE 800 CX for Customer Experience include: Johnson & Johnson, a United States based Life Sciences organisation with 138100 employees and revenues of $88.82 billion, Mitsubishi Electric, a Japan based Manufacturing organisation with 149134 employees and revenues of $33.71 billion, Grundfos United States, a United States based Manufacturing organisation with 1700 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using SERVICE 800 CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SERVICE 800 CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Grundfos United States | Manufacturing | 1700 | $1.0B | United States | SERVICE 800 | SERVICE 800 CX | Customer Experience | 2016 | n/a |
In 2016, Grundfos United States implemented SERVICE 800 CX to run phone-based customer satisfaction interviews and Hot Sheet alerts for its North America customer support center. SERVICE 800 CX, categorized as Customer Experience, was configured to measure Customer Support Center performance and produce regional reporting including Net Promoter Score.
The implementation emphasized survey orchestration and real-time alerting, with SERVICE 800 CX capturing voice-elicited feedback through phone interviews, triggering Hot Sheet alerts for escalations, and generating benchmarking reports and dashboards. Functional capabilities implemented included NPS calculation, actionable metrics extraction, and regional performance reporting to support service operations.
Deployment scope covered the United States customer support and service organization within Grundfos North America, delivering regional reporting and performance visibility across support sites. The implementation provided structured operational data streams to service managers and regional leadership for regular review and decision making.
Governance and process change focused on using SERVICE 800 CX outputs to inform service strategy, with collected benchmarking and actionable metrics directly informing strategies to improve service and expand into new markets. Outcomes included the delivery of actionable metrics and benchmarking that guided service improvement and market expansion planning.
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Johnson & Johnson | Life Sciences | 138100 | $88.8B | United States | SERVICE 800 | SERVICE 800 CX | Customer Experience | 2018 | n/a |
In 2018, Johnson & Johnson implemented SERVICE 800 CX as part of its Customer Experience program for Surgical Vision in the United States. The deployment targeted customer service and CRM operations, using the SERVICE 800 CX platform to capture phone based transactional surveys and surface timely signals to service teams.
SERVICE 800 CX delivered phone based transactional surveys, a Hot Sheet workflow for prioritized case visibility, and Service Excellence real time alerts to drive immediate follow up and to share positive customer feedback with field and support teams. The implementation included configuration to capture and operationalize Customer Effort Score alongside transactional feedback to inform service improvements.
Operational coverage was focused on United States customer service and CRM functions for Johnson & Johnson Surgical Vision, with service teams using Hot Sheet and Service Excellence alerts to triage responses and coordinate follow up. The program centralized feedback routing and notification workflows so that frontline service groups could respond to issues and amplify positive interactions.
Governance changes emphasized rapid response driven by real time alerts, and the program helped the team implement Customer Effort Score and other procedural improvements to sustain elevated results. Explicit outcomes reported by the organization included increased service scores and better engagement between customers and service teams as a result of the SERVICE 800 CX workflow and alerting capabilities.
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Mitsubishi Electric | Manufacturing | 149134 | $33.7B | Japan | SERVICE 800 | SERVICE 800 CX | Customer Experience | 2015 | n/a |
In 2015, Mitsubishi Electric implemented SERVICE 800 CX, a Customer Experience application, to operationalize customer feedback across its United States service and field operations. The deployment prioritized monthly transactional surveys with configurable sampling up to 100 percent of customers and centralized reporting to inform frontline teams.
SERVICE 800 CX was configured to run monthly transactional survey workflows, produce Hot Sheet reports for rapid issue visibility, and publish e-voice notification streams to enable corrective action. Functional capabilities implemented included survey sampling controls, automated report generation, feedback triage and escalation workflows aligned with customer experience operations.
Operational scope was United States service and field operations, with direct impact on service delivery and sales enablement through prioritized feedback and follow up. Survey responses were routed into Hot Sheet reporting and e-voice channels to shorten time to action, providing role based visibility for field managers and sales leadership.
Governance centered on a monthly collection cadence and formal rapid corrective action processes that elevated critical feedback to operations teams, and the program reported contract renewal rates of about 92 percent while improving focus for sales and service teams. The Mitsubishi Electric implementation demonstrates a programmatic Customer Experience approach using SERVICE 800 CX.
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