List of Serviceaide AISM Customers
San Jose, 95110, CA,
United States
Since 2010, our global team of researchers has been studying Serviceaide AISM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serviceaide AISM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serviceaide AISM for IT Service Management include: Catholic Health, a United States based Healthcare organisation with 11200 employees and revenues of $1.20 billion, Henny Penny, a United States based Manufacturing organisation with 600 employees and revenues of $174.0 million, Point Broadband, a United States based Professional Services organisation with 210 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Serviceaide AISM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Catholic Health | Healthcare | 11200 | $1.2B | United States | Serviceaide | Serviceaide AISM | IT Service Management | 2024 | n/a |
In 2024, Catholic Health engaged Serviceaide AISM for IT Service Management of healthcare IT and patient support workflows. Serviceaide acted as a third-party IT service provider for Catholic Health in Western New York and maintained an Elasticsearch instance that supported search and indexing for those support workflows.
Serviceaide AISM was configured to support standard IT Service Management capabilities, including incident management, service desk ticketing, knowledge management, and patient support case handling, aligned to healthcare IT operational processes. The implementation relied on the externally maintained Elasticsearch instance to provide unified search and retrieval across ticketing and knowledge artifacts, supporting triage and resolution workflows.
Operational coverage targeted healthcare IT operations and patient support teams across Catholic Health sites in the United States, with Serviceaide retaining operational control of the hosted search infrastructure. No other integrations are specified in the available notice, the technical footprint centers on the Serviceaide AISM application paired with the Elasticsearch instance it managed.
Governance rested with Serviceaide as the third-party provider for the managed instance, and the public notice reports an incident that exposed certain patient data which was publicly accessible between Sept 19 and Nov 5, 2024. This record pertains to Catholic Health healthcare IT operations in the United States and is drawn from Serviceaide public disclosures about the data security event.
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Henny Penny | Manufacturing | 600 | $174M | United States | Serviceaide | Serviceaide AISM | IT Service Management | 2019 | n/a |
In 2019 Henny Penny deployed Serviceaide AISM for IT Service Management to centralize IT service support across its manufacturing operations in the United States. The implementation targeted the companys IT and development support functions to provide a single platform for service requests, incident handling, and knowledge delivery.
Serviceaide AISM was configured to deliver core IT Service Management capabilities including incident management, change-oriented workflows, a self-service portal, and knowledge management, with inferred use of Serviceaide ChangeGear ITSM features and Luma AI driven triage and automation as described in vendor materials. The configuration emphasized standard ticket lifecycles, automated assignment, and AI-assisted categorization to streamline first contact resolution and reduce routine developer tasking.
Operational rollout focused on centrally administered service desk procedures covering Henny Pennys U.S. manufacturing sites, with governance introduced around role based workflows and ticket escalation to align support to manufacturing schedules. According to the vendor success story the deployment improved service ratings and freed developers to focus on higher value work while consolidating IT Service Management capabilities on Serviceaide AISM.
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Point Broadband | Professional Services | 210 | $50M | United States | Serviceaide | Serviceaide AISM | IT Service Management | 2023 | n/a |
In 2023, Point Broadband implemented Serviceaide AISM for IT Service Management. The 210 employee professional services firm deployed Serviceaide AISM to automate ticketing and accelerate onboarding as it expanded into new U.S. markets, positioning the platform to reduce manual processes and improve responsiveness across service operations.
Point Broadband configured Serviceaide AISM to deliver AI driven ticket classification, automated routing, and a virtual agent for first touch resolution, aligning with standard IT Service Management workflows such as incident management and service request fulfillment. Module usage including AISM and inferred ChangeGear elements together with Luma virtual agent capabilities is drawn from vendor product pages and customer testimonials and guided configuration choices. The implementation incorporated knowledge management and workflow automation to standardize onboarding tasks for new sites.
The operational scope covered the IT service desk and field operations that support new regional site onboarding across U.S. markets, centralizing incident intake and service request processes. Tickets were routed through virtual agent triage and automated escalation paths to reduce manual triage and expedite resolution. Business functions impacted include IT operations, service desk, and onboarding orchestration tied to the companys market expansion.
Governance emphasized standardized incident playbooks and ongoing tuning of AI driven workflows under internal IT ownership to maintain responsiveness as markets scaled. Outcomes explicitly stated include reduced manual processes and improved responsiveness, reflecting the objectives of the Serviceaide AISM deployment.
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