List of ServiceNow Disputes Management Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying ServiceNow Disputes Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Disputes Management for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Disputes Management for Dispute Management include: Visa, a United States based Banking and Financial Services organisation with 28800 employees and revenues of $32.65 billion, Blackhawk Network, a United States based Banking and Financial Services organisation with 4000 employees and revenues of $3.14 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Disputes Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Disputes Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blackhawk Network | Banking and Financial Services | 4000 | $3.1B | United States | ServiceNow | ServiceNow Disputes Management | Dispute Management | 2025 | Coforge |
In 2025, Blackhawk Network implemented ServiceNow Disputes Management. The deployment used ServiceNow Financial Services Operations Dispute Management built with Visa to digitize and scale card and prepaid card dispute workflows across United States operations, aligning with the Dispute Management category for financial services use cases.
Phase 1 configuration concentrated on case intake and automated triage, evidence collection and centralized case records, workflow orchestration, SLA tracking and audit logging, reflecting core Dispute Management functional patterns. ServiceNow Disputes Management was tailored to handle prepaid card dispute specifics and to surface role based access and audit trails for operational teams and compliance stakeholders.
Integration work explicitly included the built with Visa capabilities, and the implementation engaged Coforge as the systems integrator for design, configuration and deployment. Operational coverage targeted dispute operations and customer service functions within the United States, with the platform intended as the central system of record for card and prepaid dispute lifecycle management.
Governance and rollout were structured as a phased program, Phase 1 delivered with Coforge in 2025 and including standardized workflows, change control and audit readiness processes to improve process transparency. The initiative reportedly improved operational agility and customer satisfaction metrics, and the program emphasis remains on scaling additional dispute channels and workflows in subsequent phases.
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Visa | Banking and Financial Services | 28800 | $32.7B | United States | ServiceNow | ServiceNow Disputes Management | Dispute Management | 2025 | n/a |
In 2025, Visa announced it will use ServiceNow Disputes Management, Built with Visa, to modernize its dispute value added services and to power Visa Dispute Management Service VDMS. The announcement frames ServiceNow Disputes Management as Visa's chosen Dispute Management platform to support issuer dispute workflows and global payments dispute operations.
The implementation centers on dispute case orchestration and workflow automation, with configuration to accelerate case intake, automated routing to issuer resolution workflows, and dispute lifecycle management tied to compliance controls. ServiceNow Disputes Management is being configured to standardize case handling, enforce regulatory and compliance checkpoints, and provide centralized case tracking and work assignment for payments operations teams.
Integration scope explicitly includes powering Visa Dispute Management Service VDMS, reflecting a Built with Visa co-development approach, and the platform will interface with issuer dispute workflows and payment operations processes. Operational coverage is described as global, impacting payments operations, dispute operations, issuer services, and compliance functions while aiming to influence the cardholder dispute experience.
Governance for the rollout is anchored in an expanded strategic alliance between Visa and ServiceNow announced in January 2025, establishing joint oversight for the VDMS initiative and phased deployment across dispute operations. The program explicitly targets faster issuer dispute resolution, stronger compliance, reduced costs, and improved cardholder experience as stated goals.
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