Visa
900 Metro Center Blvd,
Foster City, 94404, CA,
United States
Foster City, 94404, CA,
United States
1 650-432-3200
Banking and Financial Services
Visa Technographics
Visa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Visa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 28800 Visa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Visa has purchased the following applications: SAP Ariba Invoice for AP Automation in 2018, Workday Absence Management for Absence and Leave Management in 2017, ServiceNow Disputes Management for Dispute Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Visa is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Visa revenues, which have grown to $32.65 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Visa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Visa Tech Stack and Enterprise Applications
Visa ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba Invoice | AP Automation | ERP | n/a | 2018 | 2018 |
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ERP Financial | ERP |
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2016 | 2017 |
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ERP Financial | ERP |
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2018 | 2018 |
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Expense Management | ERP |
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2010 | 2010 |
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Expense Management | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2014 | 2015 |
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Expense Management | ERP |
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2010 | 2010 |
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Payment Processing | ERP |
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2013 | 2013 |
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Visa HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
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Benefits Administration | HCM |
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2018 | 2018 |
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Benefits Administration | HCM |
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2018 | 2018 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2015 | 2015 |
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Employee Experience, Employee Engagement, Employee Recognition and Rewards Management | HCM |
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2014 | 2014 |
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Employee Self Service | HCM |
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2011 | 2011 |
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Learning and Development | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Talent Management | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2013 | 2013 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2011 | 2011 |
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Visa ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Disputes Management | Dispute Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Visa announced it will use ServiceNow Disputes Management, Built with Visa, to modernize its dispute value added services and to power Visa Dispute Management Service VDMS. The announcement frames ServiceNow Disputes Management as Visa's chosen Dispute Management platform to support issuer dispute workflows and global payments dispute operations.
The implementation centers on dispute case orchestration and workflow automation, with configuration to accelerate case intake, automated routing to issuer resolution workflows, and dispute lifecycle management tied to compliance controls. ServiceNow Disputes Management is being configured to standardize case handling, enforce regulatory and compliance checkpoints, and provide centralized case tracking and work assignment for payments operations teams.
Integration scope explicitly includes powering Visa Dispute Management Service VDMS, reflecting a Built with Visa co-development approach, and the platform will interface with issuer dispute workflows and payment operations processes. Operational coverage is described as global, impacting payments operations, dispute operations, issuer services, and compliance functions while aiming to influence the cardholder dispute experience.
Governance for the rollout is anchored in an expanded strategic alliance between Visa and ServiceNow announced in January 2025, establishing joint oversight for the VDMS initiative and phased deployment across dispute operations. The program explicitly targets faster issuer dispute resolution, stronger compliance, reduced costs, and improved cardholder experience as stated goals.
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Reservation and Booking Management | ERP Services and Operations |
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2017 | 2017 |
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Travel Management | ERP Services and Operations |
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2016 | 2016 |
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Visa Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Data Warehouse | Analytics and BI |
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2011 | 2011 |
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Visa Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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Visa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Visa Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2010 | 2010 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2022 | 2022 |
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Visa eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2015 | 2015 |
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Visa SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transportation Management | SCM |
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2020 | 2020 |
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Visa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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CRM | CRM |
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2012 | 2012 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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Sales Automation, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2019 | 2019 |
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Visa EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2020 | 2020 |
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EPM | EPM |
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2013 | 2013 |
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Financial Consolidation and Close | EPM |
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2013 | 2013 |
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Visa ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2012 | 2012 |
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Visa Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2008 | 2008 |
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Visa PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Visa Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2014 |
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Procurement | Procurement |
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2019 | 2019 |
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Source to Pay | Procurement |
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2014 | 2015 |
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Sourcing | Procurement |
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2019 | 2019 |
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Sourcing | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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Visa SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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Visa TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2013 | 2013 |
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Treasury Management | TRM |
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2014 | 2014 |
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Treasury Management | TRM |
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2019 | 2019 |
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Visa PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
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2010 | 2010 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Visa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Data Warehouse Appliance | IaaS |
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2011 | 2011 |
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Database Management | IaaS |
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2007 | 2007 |
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Network Management and Monitoring | IaaS |
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2016 | 2016 |
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Servers, Storage and Networking | IaaS |
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2016 | 2016 |
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Visa CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2013 | 2013 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Managed Detection and Response (MDR) | CyberSecurity |
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2023 | 2023 |
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Phishing Protection | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2017 | 2018 |
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IT Decision Makers and Key Stakeholders at Visa
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director, Business Intelligence & Information Products | Director | IT | |
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Director Global Business Intelligence | Director | IT | |
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Vice President, Global Business Intelligence | VP | IT | |
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SVP Data | VP | IT | |
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Senior Director, Travel & Lifestyle Benefits | Director | HR | |
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Finance Director | Director | Finance | |
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Senior Director, Global Travel | Director | Operations | |
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Senior Director - Global Corporate Real Estate Strategy & Planning, Corporate Events, Global Travel | Director | Operations | |
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SVP - Corporate Finance | VP | Finance | |
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Vice President Finance | VP | Finance | |
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Director, Global Strategic Sourcing | Director | Procurement | |
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Global Corporate Controller & Chief Accounting Officer | CXO | Finance | |
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Director - IT Audit | Director | IT | |
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Senior Director, Global Strategic Sourcing - Product Category | Director | Procurement | |
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Director of IT Application Delivery | Director | IT | |
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Procurement Coordinator | Manager | Procurement | |
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Head of IT Development | Director | IT | |
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Finance Business Partner | Manager | Finance | |
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Finance Director, MI & Management Reporting | Director | Finance | |
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Senior Financial Reporting Manager | Manager | Finance | |
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Senior Pricing & Conmercial Finance Manager | Manager | Finance | |
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Chief Officer, Business Operations, SVP Head of IT | Director | IT | |
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VP Supply and Strategic Sourcing | VP | Procurement | |
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Financial Reporting Manager | Manager | Finance | |
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SVP, Data Platform | VP | IT | |
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Director - Analytics Data Platforms | Director | IT | |
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Executive Vice President, Technology | VP | IT | |
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Director, Technology Sourcing | Director | Procurement | |
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Vice President, Global Procurement | VP | Procurement | |
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Vice President, Procurement Operations | VP | Procurement | |
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Senior Director, Software Sourcing (Procurement) | Director | Procurement | |
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Senior Director, Technology Portfolio and Investment Management | Director | Investment | |
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SVP, Chief Financial Officer, Technology & Operations and Chief Procurement Officer | CXO | Procurement | |
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Vice President and Regional Controller | VP | Finance | |
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Global Head of Finance | Director | Finance | |
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SVP, Head of Global Tax | VP | Finance | |
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Vice President, Global Tax | VP | Finance | |
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Senior Director Global Tax | Director | Finance | |
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Vice President, Head of Global Partnerships and Sales | VP | Sales | |
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SVP, Global Head of Sales | VP | Sales | |
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Director CRM | Director | Finance | |
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Senior Director, Global Sales Compensation | Director | Sales | |
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Global Sales Compensation Director, Operations | Director | HR | |
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Director of Sales Compensation | Director | HR | |
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Sales Operations Manager | Manager | Sales | |
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Head of Global Client Services | Director | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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Vice President, Head of Global Loyalty, Marketing and Digital Experience Technology | VP | Marketing | |
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Senior Director of Product - Commerce and Loyalty | Director | Customer Service | |
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Senior Director- Travel Partnerships | Director | Operations | |
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Senior Director, Loyalty & Benefits | Director | HR | |
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Senior Director, Loyalty & Offers | Director | Customer Service | |
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Head of Global Commercial Network Engineering | Director | IT | |
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VP Architecure | VP | IT | |
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Chief Network Engineer | CXO | IT | |
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Senior Director of Global Network Architecture | Director | IT | |
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Senior Director / Chief Systems Engineer (Corporate Information Technology) | Director | IT | |
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Salesforce Administrator/ Developer | Manager | Marketing | |
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Salesforce Developer/Administrator | Manager | Marketing | |
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Salesforce Developer/Administrator | Manager | Marketing | |
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Apps Being Evaluated by Visa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Visa IT executives and key decision makers. This section highlights Visa's latest recorded technology evaluations, including FIS Commercial Loan Servicing (formerly ACBS) for Loan Management on 2026-03-27, Recurly for Subscription and Recurring Billing on 2026-03-24, and Q2 Digital Banking Platform for Digital Banking on 2026-03-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Visa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-27 | Visa | Evaluated | FIS Global | FIS Commercial Loan Servicing (formerly ACBS) | Loan Management | ERP Services and Operations |
| 2026-03-24 | Visa | Evaluated | Recurly | Recurly | Subscription and Recurring Billing | ERP |
| 2026-03-19 | Visa | Evaluated | Q2 Software | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations |
| 2026-01-28 | Visa | Evaluated |
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AML, Fraud and Compliance | TRM |
| 2026-01-22 | Visa | Evaluated |
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AML, Fraud and Compliance | TRM |
| 2026-01-06 | Visa | Evaluated |
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Marketing Automation | CRM |
| 2025-12-17 | Visa | Evaluated |
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Identity and Access Management (IAM) | CyberSecurity |
| 2025-12-08 | Visa | Evaluated |
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Content Delivery Network | IaaS |
| 2025-12-02 | Visa | Evaluated |
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Project Portfolio Management | PPM |
| 2025-11-08 | Visa | Evaluated |
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Test Automation Platform | PaaS |
FAQ - APPS RUN THE WORLD Visa Technographics
Visa is a Banking and Financial Services organization based in United States,
with around 28800 employees and annual revenues of $32.65 billion.
Visa operates a diverse technology stack with applications such as
SAP Ariba Invoice, Workday Absence Management and ServiceNow Disputes Management,
covering areas like AP Automation, Absence and Leave Management and Dispute Management.
Visa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and ServiceNow.
Visa recently adopted applications including
ServiceNow Disputes Management in 2025, Haver Analytics in 2025 and Solana Blockchain in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Visa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Visa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Visa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.