List of ServiceNow Integrated Risk Management (IRM) Customers
ServiceNow
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1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Integrated Risk Management (IRM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Integrated Risk Management (IRM) for Risk Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Integrated Risk Management (IRM) for Risk Management include: Booking.com, a Netherlands based Professional Services organisation with 7000 employees and revenues of $10.00 billion, Royal Schiphol Group, a Netherlands based Transportation organisation with 3831 employees and revenues of $3.19 billion, Kadaster, a Netherlands based Professional Services organisation with 2500 employees and revenues of $600.0 million, Bovemij Group, a Netherlands based Banking and Financial Services organisation with 500 employees and revenues of $445.0 million, Hutchison Ports ECT Rotterdam, a Netherlands based Transportation organisation with 900 employees and revenues of $220.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Integrated Risk Management (IRM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Booking.com | Professional Services | 7000 | $10.0B | Netherlands | ServiceNow | ServiceNow Integrated Risk Management (IRM) | Risk Management | 2021 | n/a |
In 2021 Booking.com implemented ServiceNow Integrated Risk Management (IRM) as a core element of its Risk Management strategy within the enterprise platform now known internally as the Booking Now Platform. The deployment was embedded into a broader shift to a single Employee Service Center portal that unified HR, IT, Legal, Finance and Procurement for roughly 16,200 employees while addressing risk and compliance across operations spanning 220 countries and a banking licence footprint handling personal and financial data for millions of users.
The implementation integrated ServiceNow Integrated Risk Management (IRM) with existing modules already running on the platform, including IT Service Management, IT Asset Management, HR Service Delivery and Legal Service Delivery, creating a single system of record and a single system of action for risk data. Agentic AI was configured as operational capabilities, notably a Quality Assurance Agent that inspects closed tickets end to end and an Automatic Ticket Classification Agent that reads intent, sentiment and urgency to route requests, with the agent review coverage expanding to 100 percent of tickets and quality scores rising 30 percent in six months.
Booking.com ServiceNow Integrated Risk Management (IRM) Risk Management supports enterprise risk and compliance across IT, HR, Legal and Finance, and the implementation emphasized cross-department workflow orchestration rather than point solutions. The Employee Service Center served as the front door, while the platform connected backend processes so that a single employee request can trigger coordinated actions across multiple business functions, moving toward zero-touch workflows and organisation-wide orchestration.
Governance and operational controls were built into the rollout, with AI governance and a roadmap to an AI Control Tower for centralised lifecycle visibility, asset inventory and status tracking. The initiative deliberately embedded AI as governed, platform-native capability so routine triage and quality review work could be automated; explicit outcomes reported include a 33 percent reduction in time to resolution, 97 percent of tickets correctly assigned on first pass, and thousands of employee hours saved each month.
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Bovemij Group | Banking and Financial Services | 500 | $445M | Netherlands | ServiceNow | ServiceNow Integrated Risk Management (IRM) | Risk Management | 2022 | n/a |
In 2022, Bovemij Group implemented ServiceNow Integrated Risk Management (IRM) to centralize risk and control workflows. The ServiceNow Integrated Risk Management (IRM) deployment serves as the Group GRC tool within the Risk Management category, providing a unified platform for assessment lifecycle activities and control documentation.
Control measures designed to mitigate risks were defined during various assessments and recorded in the IRM-ServiceNow GRC tool. The configuration emphasizes assessment workflows, control definition and evidence capture, and scheduled control testing, with the effective operation of controls periodically tested in part by the first line of defense and monitored by the second line.
Operational coverage is focused on risk and compliance functions and the business units that perform assessments, with governance formalized through structured testing schedules and second line oversight within the IRM platform. ServiceNow Integrated Risk Management (IRM) standardizes assessment records, control operation verification, and ongoing monitoring to support consistent Risk Management practices across Bovemij Group.
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Hutchison Ports ECT Rotterdam | Transportation | 900 | $220M | Netherlands | ServiceNow | ServiceNow Integrated Risk Management (IRM) | Risk Management | 2024 | n/a |
In 2024, Hutchison Ports ECT Rotterdam implemented ServiceNow Integrated Risk Management IRM as part of a broader ServiceNow go-live that also delivered ITSM and ITOM. The implementation supports ECT Rotterdam, a high-throughput, 24/7 container terminal on the Maasvlakte, where continuous operations and rapid incident response are critical to port logistics and terminal uptime.
ServiceNow Integrated Risk Management IRM was configured on the ServiceNow platform to establish a single pane of glass for risk and operational visibility, aligning with the Risk Management category. The deployment emphasized unified workflows across ITSM and ITOM, real time visibility into IT assets and systems, and advanced reporting and dashboarding capabilities to support audit readiness and operational monitoring.
The rollout was executed with close collaboration between the ECT project team, Fujitsu, and ServiceNow personnel, reflecting joint governance and delivery oversight. Operational scope covers IT and operations functions that support the terminal throughput, with process standardization grounded in mature ITIL practices, connected workflows for incident and change response, and explicit preparation for internal and external audits as stated by the project stakeholders.
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Kadaster | Professional Services | 2500 | $600M | Netherlands | ServiceNow | ServiceNow Integrated Risk Management (IRM) | Risk Management | 2021 | n/a |
In 2021 Kadaster implemented ServiceNow Integrated Risk Management (IRM) as part of its Enterprise Service Management service to serve as the organizationwide Risk Management capability supporting IT and Facility Services. ServiceNow Integrated Risk Management (IRM) is deployed alongside ServiceNow IT Service Management Professional and WSD modules and is integrated into the BOI Directorate ESM operating model for IT Management and Development.
The implementation emphasized a Common Service Data Model based configuration to create an unambiguous, measurable chain of suppliers, processes, and services, with CSDM used to structure CI relationships and service-to-application mappings. Functional capabilities implemented include ITSM process orchestration, risk and control workflow management consistent with Risk Management best practices, self-service catalog alignment, and configuration of technical improvements to support SIAM and cloud governance topics.
Architecture and integrations rely on the ServiceNow platform as the single source of information and control, using standard ServiceNow plugins and REST APIs for vendor integrations and data exchange. The implementation leveraged client-side and platform scripting using Javascript and AngularJS for UI extensions, and integrated documentation and knowledge artifacts into M365 SharePoint, aligning platform configuration with Enterprise Service Management processes.
Governance and rollout followed Scrum and Agile methods within the ESM team reporting to BOI, with interim evaluation meetings to monitor progress and a focused CSDM Subject Matter Expert engagement to deliver a detailed roadmap and knowledge transfer. The CSDM SME engagement was scoped as a freelance contract running January 1, 2025 through June 30, 2025 at up to 40 hours per week and a maximum rate of €135 per hour, with responsibilities including roadmap delivery, training, documentation, and execution of the action plan.
Deliverables and operational outcomes explicitly documented include delivery of the action plan and roadmap, documentation of CSDM rules and framework knowledge, transfer of that knowledge to the ESM team, implementation of technical improvements, and organizationwide awareness of guidelines and governance for ServiceNow Integrated Risk Management (IRM).
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Royal Schiphol Group | Transportation | 3831 | $3.2B | Netherlands | ServiceNow | ServiceNow Integrated Risk Management (IRM) | Risk Management | 2020 | n/a |
In 2020, Royal Schiphol Group implemented ServiceNow Integrated Risk Management (IRM) in the Risk Management category to formalize risk workflows within its HR and IT governance domains. The ServiceNow Integrated Risk Management (IRM) rollout was executed alongside a broader ServiceNow program that included ITSM and HR Service Delivery, and program ownership rested with the HR-IT organization which operated three internal teams totaling about 20 FTE supplemented by external support partners, following a run, change and project model.
Configuration work emphasized core IRM capabilities common to the Risk Management category, including risk registers, control and assessment workflows, policy and compliance management, and risk reporting dashboards, with the ServiceNow Integrated Risk Management (IRM) application serving as the central risk orchestration layer. Governance and operational processes were adjusted to align IRM configuration and rollouts with concurrent initiatives such as SAP SuccessFactors insourcing and ServiceNow ITSM and HRSD implementations, ensuring coordinated process orchestration and consistent risk-related workflows across HR and service management functions.
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Buyer Intent: Companies Evaluating ServiceNow Integrated Risk Management (IRM)
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FAQ - APPS RUN THE WORLD ServiceNow Integrated Risk Management (IRM) Coverage
ServiceNow Integrated Risk Management (IRM) is a Risk Management solution from ServiceNow.
Companies worldwide use ServiceNow Integrated Risk Management (IRM), from small firms to large enterprises across 21+ industries.
Organizations such as Booking.com, Royal Schiphol Group, Kadaster, Bovemij Group and Hutchison Ports ECT Rotterdam are recorded users of
ServiceNow Integrated Risk Management (IRM) for Risk Management.
Companies using ServiceNow Integrated Risk Management (IRM) are most concentrated in Professional Services, Transportation and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ServiceNow Integrated Risk Management (IRM) are most concentrated in Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Integrated Risk Management (IRM) across Americas, EMEA, and APAC.
Companies using ServiceNow Integrated Risk Management (IRM) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 0%.
Customers of ServiceNow Integrated Risk Management (IRM) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Integrated Risk Management (IRM) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Risk Management.