Royal Schiphol Group
Evert van de Beekstraat 202,
Schiphol, 1118 CP,
Netherlands
Schiphol, 1118 CP,
Netherlands
31 20 79 408 00
Transportation
Royal Schiphol Group Technographics
Royal Schiphol Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Schiphol Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3831 Royal Schiphol Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Schiphol Group has purchased the following applications: Onguard Credit Management for AR Automation in 2018, SAP SuccessFactors Employee Central for Core HR in 2021, IBM Maximo for Enterprise Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Schiphol Group is running and its propensity to invest more and deepen its relationship with Visma , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Schiphol Group revenues, which have grown to $3.19 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Schiphol Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Schiphol Group Tech Stack and Enterprise Applications
Royal Schiphol Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visma | Legacy | Onguard Credit Management | AR Automation | ERP | n/a | 2018 | 2018 |
In 2018 Royal Schiphol Group implemented Onguard Credit Management as an AR Automation solution to strengthen credit management and order-to-cash controls within its finance organization in the Netherlands. The deployment is cited in vendor materials as part of Schiphol's use of Onguard to improve receivables control and cash flow at the airport operator.
The implementation leveraged the Onguard CreditManager credit management module together with standard AR Automation capabilities, including customer credit scoring and exposure monitoring, automated collections workflows, dunning orchestration, and order-to-cash process orchestration. Configuration focused on centralizing credit rules, automated event driven collections tasks, and role based approvals for credit decisions to align with enterprise credit policy.
Operational coverage targeted the finance and accounts receivable teams across Royal Schiphol Group in the Netherlands, positioning Onguard Credit Management as the system of record for receivables control and credit exposure reporting. Governance changes emphasized centralized credit policy enforcement and standardized collections procedures to reduce manual variance in workflows during rollout.
Royal Schiphol Group Onguard Credit Management AR Automation supports improved receivables control and enhanced visibility into customer exposure, outcomes that are explicitly noted by the vendor as reasons for the deployment. The implementation narrative centers on credit management and order-to-cash orchestration within finance rather than on named system integrations or third party partners.
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2019 | 2019 |
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Royal Schiphol Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Royal Schiphol Group Netherlands implemented SAP SuccessFactors Employee Central to consolidate Core HR capabilities across its HR organisation. The 2021 deployment positioned SAP SuccessFactors Employee Central as the central employee master data store for roughly 2,000 employees, aligning HR recordkeeping with the broader Schiphol GROW programme for career development and talent management.
The implementation covered Core HR configuration and extended HR modules including Payroll, Onboarding and Recruitment, with Employee Central configured to manage core person and position data, standard HR workflows, and lifecycle events from hire to offboard. The design leveraged common Core HR functional patterns such as centralized employee records, role and position management, and workflow-driven onboarding and recruitment processes.
Integrations were scoped to support end to end HR processes, including the Payroll module and a connection to Concur for expense and travel workflows, enabling data flows between recruitment, onboarding and expense management. Operational coverage focused on the HR organisation and Schiphol-wide programmes for succession planning, performance management and leadership development, ensuring HR processes and system records were aligned across those initiatives.
Governance was led through an internal taskforce and programme management structure, with HR strategy and programme leads guiding configuration decisions and the phased rollout. The programme governance aligned system configuration with process change for talent management, performance and succession workflows, and included role-based ownership inside HR to manage master data and ongoing system administration.
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HR Service Delivery | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2014 | 2015 |
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Workforce Analytics | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2006 | 2007 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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Royal Schiphol Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2011, Royal Schiphol Group implemented IBM Maximo as its Enterprise Asset Management platform. The program of work covered discrete projects including replacement of the airport noise monitoring system, data migration for maintenance records, development of interfaces for inspection tools, and an upgrade to Maximo 7.5.
The IBM Maximo deployment emphasized core Enterprise Asset Management capabilities such as centralized asset register and lifecycle tracking, work order management, preventive maintenance scheduling, inspection workflow orchestration, and a dedicated registration and planning module for the Schiphol Fire Brigade. Configuration work included tailored inspection workflows and extensions to support airport-specific maintenance concepts and inspection tool data ingestion.
Integrations were a focal point, with explicit work to improve Workflow between Maximo and Oracle based systems, and CRM-system implementations for Schiphol Real Estate and the Schiphol VIP Center using Salesforce technologies noted in program scope. The project delivered a Digital Gateway integration layer to mediate interfaces between IBM Maximo, inspection tools such as Flexinspect and Inspectation, Oracle systems including Oracle EBS, and Salesforce CRM instances, alongside the data migration effort for the maintenance system.
Governance and operational rollout included creation of a Maximo education environment to support user training, revision of business processes to align Maximo workflows with Oracle transaction flows, and phased technical upgrades culminating in Maximo 7.5. Operational coverage spanned maintenance and engineering, inspection teams, fire brigade planning, and real estate CRM functions, reflecting an implementation aligned to Enterprise Asset Management requirements across Schiphol operations.
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Field Service Management | ERP Services and Operations |
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2018 | 2019 |
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Royal Schiphol Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Predictive Analytics | AI-Powered Application |
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2023 | 2023 |
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Royal Schiphol Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2016 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Royal Schiphol Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Royal Schiphol Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2006 | 2006 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Royal Schiphol Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2006 | 2007 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2019 |
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Royal Schiphol Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Royal Schiphol Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Royal Schiphol Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Royal Schiphol Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2020 | 2020 |
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Royal Schiphol Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Royal Schiphol Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Royal Schiphol Group Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Royal Schiphol Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager IT Project Management | Manager | IT | |
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CIO | CXO | Finance | |
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COO | CXO | Finance | |
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Manager Procurement | Manager | Procurement | |
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Director Finance & Control | Director | Finance | |
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Manager Procurement | Manager | Procurement | |
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Chief Procurement Officer | CXO | Procurement | |
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Director Operations | Director | Finance | |
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Director Finance & Control | Director | Finance | |
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Manager Corporate Finance | Manager | Finance | |
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Senior Financial Controller | Director | Finance | |
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Senior Manager HR Advice & Workforce | Manager | HR | |
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Lead HR Digital | Manager | HR | |
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CIO | CXO | Finance | |
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Manager WorkForce Desk | Manager | HR | |
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Controller | Director | Finance | |
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Customer Care Manager | Manager | Customer Service | |
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Head of Marketing & Customer Experience | Director | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Customer Support Manager | Manager | Customer Service | |
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Senior Service Customer Support Manager | Manager | Customer Service | |
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Manager Execution Asset Management | Manager | Investment | |
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Head of Transformation - Asset Management | Director | Investment | |
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Director Asset Management | Director | Investment | |
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COO | CXO | Finance | |
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Director Schiphol Projects | Director | Finance | |
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Director IT and Data | Director | IT | |
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CEO | CXO | Finance | |
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HR Business Partner | Manager | HR | |
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Sr Manager HR Strategy, Programs & People Analytics | Manager | HR | |
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Executive Director Human Resources: | Director | HR | |
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Strategic Recruitment Advisor | Manager | HR | |
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CIO | CXO | IT | |
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Manager Group Technology | Manager | IT | |
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IT Service Manager Office Automation | Manager | IT | |
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IT Service Manager | Manager | IT | |
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Apps Being Evaluated by Royal Schiphol Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Royal Schiphol Group IT executives and key decision makers. This section highlights Royal Schiphol Group's latest recorded technology evaluations, including Cloudflare CDN for Content Delivery Network on 2025-11-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Royal Schiphol Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-18 | Royal Schiphol Group | Evaluated | Cloudflare | Cloudflare CDN | Content Delivery Network | IaaS |
FAQ - APPS RUN THE WORLD Royal Schiphol Group Technographics
Royal Schiphol Group is a Transportation organization based in Netherlands,
with around 3831 employees and annual revenues of $3.19 billion.
Royal Schiphol Group operates a diverse technology stack with applications such as
Onguard Credit Management, SAP SuccessFactors Employee Central and IBM Maximo,
covering areas like AR Automation, Core HR and Enterprise Asset Management.
Royal Schiphol Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visma, SAP and IBM.
Royal Schiphol Group recently adopted applications including
Mavim ProcessVerse AI Analytics in 2023, SAP SuccessFactors Employee Central in 2021 and SAP SuccessFactors Onboarding in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Schiphol Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Schiphol Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Schiphol Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.