List of ServiceNow Order Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Order Management for Order Management include: Weis Markets, a United States based Retail organisation with 23000 employees and revenues of $4.70 billion, ngena (Next Generation Enterprise Network Alliance), a Germany based Communications organisation with 300 employees and revenues of $30.0 million, Acronym Solutions, a Canada based Professional Services organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acronym Solutions | Professional Services | 150 | $20M | Canada | ServiceNow | ServiceNow Order Management | Order Management | 2023 | n/a |
In 2023, Acronym Solutions implemented ServiceNow Order Management to centralize and standardize order workflows across its Ontario, Canada operations, aligning the deployment with the companys broader move toward unified information and communications technology services. The implementation targeted Order Management capabilities to reduce manual handoffs and to create a single source of truth for customer requests, service orders, and fulfillment tracking across engineering, support, and service delivery teams. The project supported Acronym’s strategy to prioritize customer and employee services while enabling faster new service launches such as SIP Trunking and Managed IT.
Acronym configured ServiceNow Order Management alongside Telecommunications Service Management and Telecommunications Service Operations Management, working with EY to deploy the suite and build personalized customer portals and administrator consoles. Functional capabilities implemented include order orchestration, automated task distribution, inbound email ingest and routing automations, configurable dashboards for performance reporting, SLA monitoring, and low code service creation to accelerate targeted solutions. ServiceNow Order Management was instrumented to support omni channel service submissions and case workflows, and administrative tools were tuned for operational reporting and role based access control.
Integration architecture leverages Service Bridge to e bond with enterprise customers ServiceNow instances, enabling direct system to system connections that automate third party manual processes and accelerate system integration. The integration approach focused on end to end order orchestration and operational visibility rather than point to point handoffs, and the deployment was designed to support communications among customers, suppliers, partners, and internal teams. Acronym also plans additional integrations such as pairing ServiceNow Impact and connecting a new CRM to extend lifecycle management and productization of services.
Governance and process restructuring centralized workflows into ServiceNow so teams operate from a single work surface, replacing fragmented tools and manual coordination with tracked, auditable processes. Change management emphasized funneling all service and support interactions into ServiceNow, establishing unified workflow ownership, standardized data models for orders, and administrator governed reporting to enforce SLAs and drive cross functional coordination. The controlled rollout included building portal experiences for customers to submit and monitor change orders and service requests while enabling granular access controls to meet security and data privacy needs.
Explicit operational outcomes from the deployment include a 60% increase in NPS and CSAT scores, 50% faster fulfillment of customer orders, and a 3900% increase in incoming service request volume without increasing headcount, demonstrating the scaled operational capacity of the ServiceNow deployment. Acronym reports that processes that once took days can now be completed in minutes and that new services can be deployed in hours, and the company intends to further augment ServiceNow capabilities with ServiceNow Impact and additional CRM integration to continue expanding end to end managed services. ServiceNow Order Management and the accompanying Telecommunications products now form the backbone of Acronym Solutions Order Management strategy across customer facing and operational functions.
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ngena (Next Generation Enterprise Network Alliance) | Communications | 300 | $30M | Germany | ServiceNow | ServiceNow Order Management | Order Management | 2023 | n/a |
In 2023, ngena implemented ServiceNow Order Management to centralize partner-facing ordering, provisioning, and fulfillment workflows within its Order Management practice. The deployment was hosted on the ServiceNow platform and delivered through personalized, self-service partner portals that expose ordering options, configurable templates, and subscription controls to accelerate time to market and simplify partner operations.
The implementation used ServiceNow Order Management alongside Order Management for Telecommunications and Telecommunications Service Management modules to model telecom-specific product catalogues, reusable network templates, and order lifecycle orchestration. Configuration work focused on making bandwidth allocation, network nodes, access levels, and subscription options editable by general IT administrators rather than specialist engineers, and on embedding reusable templates to speed service composition and provisioning.
Integrations were implemented with ServiceNow topology connectors for CMDBs and with ServiceNow Telecommunications Service Operations Management for monitoring and predictive analytics, enabling a single source of truth via dashboards and actionable analytics. Backend automation reduced manual integration tasks, and predictive AIOps and machine learning capabilities were used to correlate network events, surface service impacts, and support partner operations in managing global connectivity services.
Governance and rollout were executed with implementation partner Thirdera, delivering Order Management for Telecommunications in eight weeks and shifting onboarding to remote, 30 minute training modules. ngena reported tenfold growth in service adoption within the first three months, an 83% reduction in training costs, a doubling of partner portal activations month over month, and a reduction in system integration time from months to hours, enabling teams to prioritize launching new revenue generating services.
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Weis Markets | Retail | 23000 | $4.7B | United States | ServiceNow | ServiceNow Order Management | Order Management | 2016 | n/a |
In 2016, Weis Markets implemented ServiceNow Order Management. ServiceNow Order Management provided Order Management capabilities to support facilities and maintenance operations across the company, with the initial operational footprint centered on the Sunbury, Pennsylvania site.
The deployment configured ServiceNow Order Management to manage work order creation, dispatch scheduling, and order lifecycle orchestration for maintenance requests. Functional modules and capabilities implemented included work order management, dispatch queue management, status tracking, and operational reporting, with automation applied to dispatch assignments and request prioritization to support day to day facilities workflows.
Operational coverage targeted building maintenance and facilities management teams, with a small administrative team and three direct reports responsible for system administration and dispatch analytics. The implementation included development and analysis of comprehensive reports for department efficiency and a budget forecasting tool used by department managers to align maintenance orders with financial planning.
Governance and process changes established centralized work order intake, formalized dispatch analyst responsibilities, and vendor communication processes aimed at decreasing equipment downtime. System administration and continuous reporting were handled internally, enabling ongoing workflow adjustments and operational oversight of maintenance and dispatch functions.
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Buyer Intent: Companies Evaluating ServiceNow Order Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Order Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Order Management for Order Management include:
- ST Microelectronics, a Switzerland based Manufacturing organization with 51370 Employees
- Talan, a France based Professional Services company with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Order Management Coverage
ServiceNow Order Management is a Order Management solution from ServiceNow.
Companies worldwide use ServiceNow Order Management, from small firms to large enterprises across 21+ industries.
Organizations such as Weis Markets, ngena (Next Generation Enterprise Network Alliance) and Acronym Solutions are recorded users of
ServiceNow Order Management for Order Management.
Companies using ServiceNow Order Management are most concentrated in Retail, Communications and Professional Services, with adoption spanning over 21 industries.
Companies using ServiceNow Order Management are most concentrated in United States, Germany and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Order Management across Americas, EMEA, and APAC.
Companies using ServiceNow Order Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of ServiceNow Order Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Order Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Order Management.