List of ServiceNow Vulnerability Response Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, CA, 95054,
United States
Santa Clara, CA, 95054,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Vulnerability Response customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Vulnerability Response for Vulnerability Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Vulnerability Response for Vulnerability Management include: Walmart, a United States based Retail organisation with 2100000 employees and revenues of $713.16 billion, United States Department of Veterans Affairs, a United States based Government organisation with 308814 employees and revenues of $441.30 billion, United Health Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, Cencora (formerly AmerisourceBergen), a United States based Distribution organisation with 47000 employees and revenues of $321.33 billion, Optum, a United States based Insurance organisation with 300000 employees and revenues of $257.00 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Vulnerability Response, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Vulnerability Response customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3M | Manufacturing | 61500 | $24.6B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2016 | n/a |
In 2016, 3M implemented ServiceNow Vulnerability Response to strengthen its Vulnerability Management capability within the ServiceNow platform. The deployment was executed alongside a broader ServiceNow footprint that included Service Catalog, Incident Management, Asset Management, IT Operations Management, Change and Release Management and Event Management, aligning vulnerability workflows with existing ITSM and ITOM constructs.
Configuration work included designing event rules and thresholds in Event Management to surface infrastructure alerts and mapping those alerts into ServiceNow Vulnerability Response for centralized tracking. The implementation leveraged ServiceNow orchestration to automate SecOps tasks and repetitive remediation steps, with customized dashboards and performance analytics to provide visibility into SecOps metrics and vulnerability status.
Integrations were developed to connect ServiceNow Vulnerability Response to development and monitoring toolchains, explicitly integrating Azure DevOps, GitHub and Jenkins for issue tracking and automated change requests, and ingesting monitoring events from Nagios and SolarWinds into the platform. These integrations enabled bidirectional workflows between development, operations and security teams, and supported automated ticketing and remediation orchestration tied to observed alerts.
Governance and rollout included role based access control to protect sensitive HR and security data, designed approval chains for customer service management and contract review automation for cost center thresholds, and comprehensive training, documentation and workshops for end users and platform administrators. The program produced documented processes, BRDs and training materials, and explicitly reported improved efficiency, reduced response times and increased user adoption through dashboards and targeted training.
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AAA Auto Club Group | Insurance | 11000 | $3.9B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2019 | n/a |
In 2019, AAA Auto Club Group deployed ServiceNow Vulnerability Response to establish an enterprise Vulnerability Management capability. ServiceNow Vulnerability Response was implemented as the primary application for vulnerability intake, prioritization, and lifecycle case management to support Security Operations and vulnerability lifecycle management.
Implementation included activation and configuration of the ServiceNow Vulnerability Response application alongside ServiceNow ITSM modules such as Incident, Problem, Change, Asset Management, Service Catalog, Knowledge, and CMDB. Configurations emphasized automated vulnerability ticket creation, severity based triage workflows, asset correlation using CMDB data, and dashboarding via Performance Analytics to support operational prioritization and workflow orchestration.
The deployment integrated ServiceNow Vulnerability Response with enterprise web services and internal Java and J2EE microservices using REST and SOAP APIs, leveraging existing CI/CD pipelines built with Jenkins, Docker, OpenShift, and Pivotal Cloud Foundry for supporting services. Data feeds into the CMDB and incident workflows were instrumented via RESTful web service integrations, and logging and monitoring connections were aligned with the organization tools that integrate with AWS.
Delivery followed Agile practices with daily scrum ceremonies, sprint planning, and an on call rotation for operational ownership, and functional analysts performed requirement analysis and impact assessments prior to changes. Change Management and Incident workflows in ServiceNow were used for governance and rollout, while test automation and Performance Analytics supported validation and reporting.
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Acuity | Manufacturing | 13800 | $4.4B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2020 | n/a |
In 2020, Acuity implemented ServiceNow Vulnerability Response as a core Vulnerability Management capability. The implementation was delivered within an existing ServiceNow estate that included ITSM, ITOM, ITBM, CSM, and Security Operations modules, aligning vulnerability handling with incident, change, and service mapping processes.
The ServiceNow Vulnerability Response module was configured and customized to support vulnerability identification, management, and remediation, including creation of custom workflows, dashboards, and reports. Development leveraged ServiceNow Studio, Flow Designer, and scripting in JavaScript and Glide to automate ticketing, triage, and remediation playbooks, and platform upgrades from Kingston to San Diego were executed to enable newer VR features and ensure compatibility across modules.
Integrations were implemented to ingest vulnerability telemetry from Qualys, Rapid7, and Tenable, and to synchronize contextual asset and business data via REST APIs with ERP and CRM systems. Service Mapping was integrated with the CMDB to automate CI discovery and dependency mapping, while cloud connectors to AWS, Azure, and GCP supplied asset context for prioritization, and VR workflows were integrated with Security Incident Response for escalation routing.
Governance covered multi-instance management, role based access controls, ServiceNow governance frameworks, and structured training for end users and administrators. Operational oversight included Performance Analytics and continuous assessment of the VR module, and the program improved vulnerability remediation timelines through customized integrations and automated workflows while iterating on configurations based on ongoing assessments.
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Ally Bank | Banking and Financial Services | 10000 | $3.7B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2024 | n/a |
In 2024, Ally Bank implemented ServiceNow Vulnerability Response to strengthen Vulnerability Management within its enterprise SecOps and IT security functions. Deployment began in August 2024 at the Sandy, Utah engagement and was executed alongside broader ServiceNow platform work across ITSM and ITOM teams supporting banking operations and platform owners.
The implementation configured ServiceNow Vulnerability Response together with Security Incident Response and Threat Intelligence modules, aligning vulnerability triage, patch orchestration, and remediation workflows with ServiceNow ITSM capabilities such as Incident, Problem, Change, Request, Knowledge, Asset, and Release. Automation was delivered via Flow Designer and Orchestration to standardize approval and remediation flows, while Performance Analytics and native reporting provided KPI scorecards for security and IT leadership.
Architecturally the deployment used Integration Hub and MID Server components to integrate vulnerability data and remediation actions with external systems, leveraging SOAP and REST APIs, LDAP and Azure AD for identity and access synchronization, MuleSoft for integration patterns, and Oracle/MySQL for data import and CMDB population. ITOM components including Discovery, Service Mapping, and Event Management were tied to the CMDB and CSDM to ensure accurate CI dependency mapping and to support automated prioritization of vulnerability risk across infrastructure and services.
Governance and operationalization included role based access control and ACL enforcement to protect sensitive financial and customer data, ATF driven automated test scripts for upgrade and release validation, and formal UAT and regression testing across platform upgrade cycles. The implementation also reused Service Portal, Virtual Agent, and Mobile Agent capabilities to surface remediation tasks and notifications to IT and field teams, and delivered measurable process efficiency improvements and improved SLA adherence as part of ongoing operational outcomes.
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America First Credit Union | Banking and Financial Services | 3336 | $1.6B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2020 | n/a |
In 2020, America First Credit Union deployed ServiceNow Vulnerability Response as part of a Vulnerability Management program. The deployment tied ServiceNow Vulnerability Response to the organization's Qualys Vulnerability Management instance to administer scanning and ticket orchestration for more than 13,000 devices.
Operational configuration included authenticated and unauthenticated scans, Cloud Agent scanning for distributed assets, and nightly scan schedules requiring ongoing monitoring and troubleshooting. ServiceNow Vulnerability Response served as the ticket management and remediation workflow engine, with vulnerability reporting maintained and integrated into executive dashboards, and Qualys used for scan administration and reporting.
Integrations were centered on Qualys for vulnerability discovery and ServiceNow Vulnerability Response for remediation orchestration, with scan results routed into ServiceNow incidents and executive dashboards for management visibility. The implementation supported Security Operations and IT Operations workflows and included creation of Qualys and ServiceNow executive dashboards to centralize reporting and escalation.
Governance and process changes included establishing a documented security exception process and policy to manage accepted risks and remediation exceptions. Stated operational outcomes include an 80 percent reduction in authentication errors, ongoing administration of vulnerability reporting, and continuous troubleshooting and monitoring of nightly scans.
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Utilities | 16330 | $19.7B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2023 | n/a |
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Banking and Financial Services | 13600 | $18.5B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2025 | n/a |
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Banking and Financial Services | 2275 | $862M | Australia | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2017 | n/a |
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Education | 12229 | $5.4B | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2024 | n/a |
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Banking and Financial Services | 6089 | $931M | United States | ServiceNow | ServiceNow Vulnerability Response | Vulnerability Management | 2023 | n/a |
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Showing 1 to 10 of 126 entries
Buyer Intent: Companies Evaluating ServiceNow Vulnerability Response
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Vulnerability Response Coverage
ServiceNow Vulnerability Response is a Vulnerability Management solution from ServiceNow.
Companies worldwide use ServiceNow Vulnerability Response, from small firms to large enterprises across 21+ industries.
Organizations such as Walmart, United States Department of Veterans Affairs, United Health Group, Cencora (formerly AmerisourceBergen) and Optum are recorded users of
ServiceNow Vulnerability Response for Vulnerability Management .
Companies using ServiceNow Vulnerability Response are most concentrated in Retail, Government and Insurance, with adoption spanning over 21 industries.
Companies using ServiceNow Vulnerability Response are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Vulnerability Response across Americas, EMEA, and APAC.
Companies using ServiceNow Vulnerability Response range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 3.17%, large organizations with 1,001-10,000 employees - 23.81%, and global enterprises with 10,000+ employees - 73.02%.
Customers of ServiceNow Vulnerability Response include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Vulnerability Response customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Vulnerability Management .