List of ServicePal CRM Customers
Redwood City, 94063, CA,
United States
Since 2010, our global team of researchers has been studying ServicePal CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServicePal CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServicePal CRM for CRM include: Top Hat Chimney & Roofing, a United States based Construction and Real Estate organisation with 190 employees and revenues of $48.0 million, Pipe Doctor, a United States based Construction and Real Estate organisation with 60 employees and revenues of $15.0 million, Clean Sweep of Anne Arundel County, a United States based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ServicePal CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServicePal CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Clean Sweep of Anne Arundel County | Construction and Real Estate | 10 | $1M | United States | ServicePal | ServicePal CRM | CRM | 2016 | n/a |
In 2016 Clean Sweep of Anne Arundel County implemented ServicePal CRM to digitize handwritten tickets, produce legible customer reports, and gain real-time visibility into jobs. The deployment addressed field-service workflow use cases for this small construction and real estate services firm, aligning CRM functionality with dispatch, customer communications, and mobile job documentation.
The ServicePal CRM implementation consolidated dispatch scheduling on a mobile enabled dispatch board, standardized customer management records, and introduced mobile forms for technicians to capture job details and timestamps. Configuration emphasized workflow orchestration between office staff and field technicians, with job status updates and legible customer facing reports surfaced through CRM workflows and reporting modules. Module usage reflects core CRM capabilities, including contact and job records, scheduling, mobile data capture, and reporting.
Operational coverage focused on field operations and office administrative functions at the Millersville Maryland location, with rollout tailored to a 10 person staff and technician workflows. Governance centered on standardizing ticket capture and reporting processes to reduce manual transcription and to enable real time job visibility. The company reported a 37% productivity improvement following the ServicePal CRM deployment.
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Pipe Doctor | Construction and Real Estate | 60 | $15M | United States | ServicePal | ServicePal CRM | CRM | 2012 | n/a |
In 2012, Pipe Doctor implemented ServicePal CRM to move to a 100% paperless mobile field workflow after Hurricane Sandy. ServicePal CRM serves as the company CRM for customer management, mobile forms, job scheduling and on-site invoicing across its construction and real estate services operations.
The deployment configured ServicePal CRM customer management capabilities and the form designer to digitize field intake, generate emailed customer forms, and capture on-site invoicing and signatures. Scheduling and dispatch workflows were instrumented in the application, enabling mobile job assignment, technician status updates, and centralized job records.
Operational coverage centered on Pipe Doctor's Long Island, New York field operations, impacting field crews, dispatch, billing and customer service teams. The architecture emphasized a mobile-first client for technicians paired with a centralized cloud-backed instance for office staff to access customer data and reporting.
Rollout was executed as a targeted field-service adoption to eliminate paper workflows, with changes to scheduling, invoicing and customer communications processes to support mobile operations. Pipe Doctor reported a 30% revenue increase following the ServicePal CRM implementation and the shift to mobile forms and on-site invoicing.
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Top Hat Chimney & Roofing | Construction and Real Estate | 190 | $48M | United States | ServicePal | ServicePal CRM | CRM | 2015 | n/a |
In 2015 Top Hat Chimney & Roofing implemented ServicePal CRM to digitize field inspections and centralize customer management, using the CRM to drive paperless operations across its Northwest Arkansas service area. The deployment focused on mobile-first customer management and on-site sales proposal delivery, aligning ServicePal CRM with field inspection workflows for a construction and real estate services provider.
Implementation concentrated on three functional modules, ServicePal CRM, the form designer, and scheduling. The form designer was configured to produce custom legally compliant forms for inspections and estimates, enabling technicians to capture structured mobile data while generating on-site sales proposals. The scheduling module was used to orchestrate appointments and dispatch field crews, creating a continuous workflow from customer request to service delivery.
Operational coverage emphasized field technicians, sales crews, and customer service staff across the Northwest Arkansas region, with the solution operating as a mobile-accessible CRM platform and backend for service operations. Typical CRM capabilities such as contact management, mobile forms, and appointment scheduling were embedded into daily operator workflows, reducing reliance on paper forms and manual handoffs between teams.
Governance changes included standardizing inspection and proposal documentation through the ServicePal form designer and instituting new routing and scheduling processes for field work. The case study reports about $40,000 in annual savings attributed to the paperless operations and on-site proposal capability delivered by ServicePal CRM.
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