List of ShijiCRM Customers
Beijing, 100036,
China
Since 2010, our global team of researchers has been studying ShijiCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ShijiCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ShijiCRM for CRM include: Premier Inn, a United Kingdom based Leisure and Hospitality organisation with 33000 employees and revenues of $3.96 billion, Valencia Hotel Group, a United States based Leisure and Hospitality organisation with 600 employees and revenues of $90.0 million, Grand Hyatt Singapore, a Singapore based Leisure and Hospitality organisation with 300 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using ShijiCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ShijiCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Grand Hyatt Singapore | Leisure and Hospitality | 300 | $80M | Singapore | Shiji Group | ShijiCRM | CRM | 2024 | n/a |
In 2024, Grand Hyatt Singapore implemented ShijiCRM as part of a Shiji Platform initiative to digitize in room dining and streamline food and beverage operations, positioning ShijiCRM as the hotel level CRM for guest profile unification and operational orchestration within the property. The implementation is associated with Shiji's Stellaris Digital Dine deployment integrated with Infrasys POS and the Shiji Platform, aligning digital order capture directly with guest profile records and operational order flows at the hotel.
ShijiCRM was configured to centralize guest and profile data, providing a unified guest record to support order lifecycle tracking, preference capture, and targeted guest engagement consistent with CRM functionality in hospitality. Configuration emphasized real time profile enrichment from Stellaris Digital Dine orders and synchronized transactional data from Infrasys POS, enabling service teams to reference order history and preferences from a single customer view.
Operational coverage concentrated on in room dining and broader F&B operations within the hotel, impacting food and beverage operations and guest services workflows. Governance and process adjustments focused on orchestration of digital ordering into the central guest profile and reduction of manual order handling. The rollout produced faster order processing and reduced manual errors, delivered higher digital order share, reported near zero order errors, and produced estimated monthly labor savings of approximately $3,600.
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Premier Inn | Leisure and Hospitality | 33000 | $4.0B | United Kingdom | Shiji Group | ShijiCRM | CRM | 2022 | n/a |
In 2022 Premier Inn implemented ShijiCRM CRM as part of a Shiji Group platform engagement to strengthen central reservation and distribution capabilities across the United Kingdom. The deployment was coordinated with a Central Reservation System migration and targeted improved content distribution and search performance to drive bookings.
ShijiCRM was configured to operate within the Shiji Horizon Distribution ecosystem, with CRM functionality inferred to support sales and marketing automation, guest profiling, and distribution content management consistent with CRM category capabilities. Configuration emphasized orchestration of customer touchpoints and content syndication workflows to ensure consistent availability of room and rate content across channels.
Integrations included Shiji Horizon Distribution and related Shiji solutions, with Shiji platform integrations linking CRM data into Sales and Marketing and Distribution systems across Premier Inn's UK estate. Operational coverage focused on central reservations, channel content distribution, and booking flow orchestration rather than individual property level customizations.
Governance and rollout concentrated on aligning central reservations and distribution teams, updating workflows for content syndication, and establishing booking attribution processes. The engagement delivered a 16% improvement in Search Success Rate, 153% year over year production growth and a 177% increase in bookings in the cited period, outcomes reported by the vendor during the engagement.
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Valencia Hotel Group | Leisure and Hospitality | 600 | $90M | United States | Shiji Group | ShijiCRM | CRM | 2024 | n/a |
In 2024, Valencia Hotel Group implemented ShijiCRM as its CRM to centralize guest engagement across its Houston properties and operations in the Americas. The ShijiCRM deployment was integrated into an existing Shiji technology stack that includes Daylight PMS, Meridian Experiences, Reviewpro, Infrasys POS, Horizon Distribution and Twilight Data + AI, consolidating guest data, feedback signals and channel distribution feeds into a single customer record.
ShijiCRM configuration emphasized guest profile consolidation, segmentation and campaign orchestration capabilities aligned to Sales and Marketing workflows, and feedback handling workflows connected to Reviewpro. The implementation leveraged Twilight Data + AI for unified guest analytics and to surface behavioral segments used for targeted campaigns and automated guest communications.
Operational integrations tied property systems to the CRM, with Daylight PMS and Infrasys POS supplying transactional and stay data, Reviewpro supplying sentiment and review data, and Horizon Distribution supplying channel and booking context. The deployment covered marketing, operations and guest services functions across Valencia Hotel Group properties in the Americas, enabling coordinated guest communications and campaign execution.
Governance was structured around centralized guest feedback and profile management to align marketing and operations workflows, with process changes to route reviews and service recovery tasks through the CRM. As stated by Valencia and Shiji, the integrated ShijiCRM usage supported improved guest feedback handling and contributed to consistently high satisfaction ratings across the group.
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