List of Shrivra SmartReviews Customers
Singapore, x,
Singapore
Since 2010, our global team of researchers has been studying Shrivra SmartReviews customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shrivra SmartReviews for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shrivra SmartReviews for Survey and Questionnaire include: Singtel, a Singapore based Communications organisation with 24112 employees and revenues of $10.90 billion, NTUC Fairprice Co-Operative Limited, a Singapore based Retail organisation with 10000 employees and revenues of $2.45 billion, Changi Airport Group, a Singapore based Transportation organisation with 2151 employees and revenues of $2.41 billion and many others.
Contact us if you need a completed and verified list of companies using Shrivra SmartReviews, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Shrivra SmartReviews customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Changi Airport Group | Transportation | 2151 | $2.4B | Singapore | Shrivra | Shrivra SmartReviews | Survey and Questionnaire | 2021 | n/a |
In 2021, Changi Airport Group implemented Shrivra SmartReviews to capture passenger and visitor feedback across Changi Airport in Singapore, using the Shrivra SmartReviews application as a centralized feedback intake point. The deployment focused on Survey and Questionnaire capabilities, leveraging kiosk and survey channels to record structured passenger experience input and open-text comments for use by customer experience teams.
Shrivra SmartReviews was configured to support survey logic, kiosk feedback capture, and automated routing for service recovery, aligning directly with Changi Airport Group business functions in customer experience and CRM. The implementation integrated collected feedback into existing analytics and CRM workflows to accelerate service recovery actions and to feed operational analytics, and governance was established around feedback triage and escalation so frontline operations could act on passenger reports more quickly.
|
 |
NTUC Fairprice Co-Operative Limited | Retail | 10000 | $2.4B | Singapore | Shrivra | Shrivra SmartReviews | Survey and Questionnaire | 2021 | n/a |
In 2021, NTUC Fairprice Co-Operative Limited deployed Shrivra SmartReviews to collect in-store and post-transaction customer feedback across its Singapore outlets. Shrivra SmartReviews, classified as Survey and Questionnaire, was positioned to capture customer perceptions of service quality and to feed observability into staff performance monitoring workflows.
Deployment centered on Shrivra SmartReviews kiosk and tablet interfaces for in-store capture and online survey features for post-transaction feedback, reflecting product capabilities described by the vendor. Configuration work focused on survey templates, rating scales, conditional question logic, and real-time aggregation to support consolidated reporting and campaign-level sampling across outlets.
Operational coverage included NTUC FairPrice retail locations in Singapore and the business functions of store operations, customer service, and workforce performance management. Collected responses were routed into centralized reporting views for store managers and customer experience leads to review service quality trends and identify staff performance signals.
Governance and process changes emphasized template standardization and a review cadence for feedback-driven operational adjustments, with store-level administrators responsible for kiosk provisioning and a central team maintaining survey content and analytics configuration. The implementation used Shrivra SmartReviews to operationalize customer feedback as a regular input into service quality monitoring and staff performance oversight.
|
 |
Singtel | Communications | 24112 | $10.9B | Singapore | Shrivra | Shrivra SmartReviews | Survey and Questionnaire | 2021 | n/a |
In 2021 Singtel implemented Shrivra SmartReviews to capture customer satisfaction and Net Promoter Score feedback across retail and service touchpoints in Singapore. The deployment leveraged Shrivra SmartReviews Survey and Questionnaire capabilities to orchestrate structured customer surveys and to operate review-management features, aligning feedback collection to physical retail outlets and service centers. The application name Shrivra SmartReviews is central to survey orchestration, feedback ingestion, and consolidated review visibility for downstream teams.
Operational scope targeted Singtel customer experience and reputation management functions, with surveys and review-management features routed to CX owners and site-level managers. Governance and process configuration included feedback routing rules and escalation pathways, and the implementation was scoped to support triage and response workflows that feed CX improvement initiatives. Collected feedback is used to inform CX improvements and reputation management.
|
Buyer Intent: Companies Evaluating Shrivra SmartReviews
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||