List of Sikom AgentOne ContactCenter Customers
Heidelberg, 69126,
Germany
Since 2010, our global team of researchers has been studying Sikom AgentOne ContactCenter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sikom AgentOne ContactCenter for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sikom AgentOne ContactCenter for Call Center include: Stadtwerke Dusseldorf, a Germany based Utilities organisation with 2200 employees and revenues of $3.12 billion, Schwaebisch Hall, a Germany based Banking and Financial Services organisation with 7300 employees and revenues of $1.74 billion and many others.
Contact us if you need a completed and verified list of companies using Sikom AgentOne ContactCenter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sikom AgentOne ContactCenter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Schwaebisch Hall | Banking and Financial Services | 7300 | $1.7B | Germany | Sikom Software | Sikom AgentOne ContactCenter | Call Center | 2015 | Damovo |
In 2015, Schwaebisch Hall implemented Sikom AgentOne ContactCenter as its Call Center platform to centralize customer contact handling for its banking and financial services operations. The engagement centered on contact center operations and agent-facing telephony workflows, with the Sikom AgentOne ContactCenter selected to provide core contact handling and queue management capabilities within the enterprise contact environment.
The technical design integrated Sikom AgentOne ContactCenter with Cisco Communication Manager functionality demonstrated during the procurement proof of concept, and incorporated NICE voice recording for unified call capture. Configuration work focused on telephony integration, session control and recorded media flow between Cisco Communication Manager, NICE recording, and the Sikom application, aligning telephony session control with contact handling and agent desktop processes typical of Call Center deployments.
Damovo was awarded the implementation contract after an extensive tender in which multiple large nationwide system integrators participated, and finalists executed a proof of concept that validated Cisco Communication Manager functions and the integration of NICE voice recording with the Sikom contact centre. The proof of concept test system was used by project leaders to evaluate the technical solution architecture and the professional expertise of bidders, informing the final scope and integration approach.
Governance of the rollout emphasized POC-driven decision making, technical validation of telephony and recording integrations, and SI-led implementation planning with Damovo. Project leaders used observations from the proof of concept to define deployment sequencing, integration points, and acceptance criteria for the Sikom AgentOne ContactCenter implementation.
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Stadtwerke Dusseldorf | Utilities | 2200 | $3.1B | Germany | Sikom Software | Sikom AgentOne ContactCenter | Call Center | 2019 | n/a |
In 2019, Stadtwerke Dusseldorf implemented Sikom AgentOne ContactCenter in its Customer Care Center, deploying a Call Center solution focused on targeted call routing and multichannel interaction handling. The project was commissioned by Damovo Deutschland GmbH & Co. KG and executed by Sikom Software, with the implementation adapted to the existing IT landscape and carried out without disruption to everyday services.
The Sikom AgentOne ContactCenter Suite configuration emphasized routing and queue management, including targeted control of incoming customer calls, e-mail management, and voicemail handling. Voicemail entries are captured and prompt automatic notification to available agents, and e-mails are allocated to free agents for more prompt processing, aligning with standard contact center workflows for automatic agent notification and work distribution.
Operational scope centered on Stadtwerke Dusseldorf's municipal Customer Care Center, impacting customer service and retention functions across the utility's operations in Dusseldorf. The implementation integrated with the companys existing infrastructure to support multichannel inbound handling while preserving continuity of service.
Governance and rollout prioritized coordination and minimal business disruption, with client feedback noting strong project team performance and satisfaction. According to the vendor case narrative, the Sikom AgentOne ContactCenter contributed to a noticeable step forward in customer-friendly service and customer retention for Stadtwerke Dusseldorf.
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Buyer Intent: Companies Evaluating Sikom AgentOne ContactCenter
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