List of Sinch Contact Pro Customers
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Since 2010, our global team of researchers has been studying Sinch Contact Pro customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sinch Contact Pro for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sinch Contact Pro for Call Center include: Zadig&Voltaire, a France based Retail organisation with 1500 employees and revenues of $318.0 million, Mirka, a Finland based Manufacturing organisation with 802 employees and revenues of $241.0 million, Salehiya Saudi Arabia, a Saudi Arabia based Healthcare organisation with 1200 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using Sinch Contact Pro, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sinch Contact Pro customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mirka | Manufacturing | 802 | $241M | Finland | Sinch | Sinch Contact Pro | Call Center | 2021 | n/a |
In 2021 Mirka deployed Sinch Contact Pro to unify its global customer service CRM across 20 subsidiaries in Finland and Europe. The Call Center deployment centralized inbound telephony and multichannel case handling, creating a single agent interaction layer for regional customer support operations.
Sinch Contact Pro was configured to consolidate calls, emails and case data, and to provide centralized routing, unified reporting and agent-facing case management interfaces. Functional capabilities implemented included multichannel case consolidation, queue and routing controls, and consolidated activity reporting to streamline agent workflows and case resolution handoffs.
The implementation integrated with SAP C4C to synchronize contact and case records and to consolidate activity streams between telephony and CRM, preserving case state across channels. Operational coverage included roughly 20 subsidiaries across Finland and Europe and handled approximately 4,000 monthly inbound calls through the unified routing and reporting topology.
Rollout began in late 2021 and delivered unified reporting and routing that improved visibility into contacts and standardized agent workflows across subsidiaries. Governance adjustments accompanied the rollout, introducing centralized routing rule ownership and standardized reporting processes to maintain consistent handling and visibility of customer interactions.
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Salehiya Saudi Arabia | Healthcare | 1200 | $75M | Saudi Arabia | Sinch | Sinch Contact Pro | Call Center | 2021 | con4PAS |
In 2021, Salehiya Saudi Arabia implemented Sinch Contact Pro to centralize its contact center operations in the healthcare and logistics customer service area. The productive deployment went live on June 1, 2021 and established a unified multichannel front for inbound and outbound interactions across customer service and logistics teams.
The Sinch Contact Pro implementation consolidated multichannel routing, a unified agent desktop, and process orchestration to enable omnichannel session handling and standardized call workflows. Configuration work focused on channel unification, queue management, scripted agent guidance, and Call Center functional workflows to ensure consistent service handling.
con4PAS served as the system integrator and integrated Sinch Contact Pro with SAP Service Cloud, synchronizing customer records and case context between the contact center environment and service management processes. Operational coverage included Salehiya’s Saudi Arabia customer service and logistics teams, aligning agent desktops with back-office case lifecycles and service escalation paths.
Rollout included phased agent onboarding and governance updates to standardize processes, quality monitoring, and escalation procedures coordinated between con4PAS and Salehiya service operations leadership. Sinch and con4PAS report a 32% reduction in time spent on calls, 25% more calls handled, and a 4% increase in revenue after the June 1, 2021 productive deployment of Sinch Contact Pro.
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Zadig&Voltaire | Retail | 1500 | $318M | France | Sinch | Sinch Contact Pro | Call Center | 2022 | n/a |
In 2022, Zadig&Voltaire implemented Sinch Contact Pro to embed Instagram, using the Messenger API, into its customer service and CRM ecosystem. The deployment extended the company Call Center capabilities to treat Instagram messaging as a first class channel across France and additional markets.
The implementation configured Sinch Contact Pro to aggregate Instagram conversations into a unified agent interface so agents could manage Instagram messages alongside other channels in a single view. Functional emphasis was on omnichannel routing, a unified agent desktop, and CRM linkage to preserve conversation context across touchpoints.
Integrations explicitly included the Instagram Messenger API and synchronization with the retailer s customer service CRM ecosystem, enabling conversation history and agent workflows to be shared across channels. Operational scope covered customer service teams across France and other markets, bringing social messaging into standard contact handling for the Call Center function.
Governance and rollout focused on standardizing workflows for social channel handling and training agents on the unified Sinch Contact Pro interface to align processes across markets. The Sinch Contact Pro implementation produced an immediate uplift in queries handled and improved customer experience by enabling conversations on the customers preferred social channel.
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