List of SITA Flex Customers
SITA
26 Chemin de Joinville,
Geneva, 1216,
Switzerland
Geneva, 1216,
Switzerland
41 22 747 6000
Professional Services
4900
$1.6B
Since 2010, our global team of researchers has been studying SITA Flex customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SITA Flex for Airport Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SITA Flex for Airport Management include: San Francisco International Airport, a United States based Transportation organisation with 1700 employees and revenues of $1.13 billion, iGA Istanbul Airport, a Turkey based Transportation organisation with 5350 employees and revenues of $500.0 million, Red Sea Global, a Saudi Arabia based Construction and Real Estate organisation with 11000 employees and revenues of $500.0 million, Taipei Songshan Airport, a Taiwan based Transportation organisation with 1200 employees and revenues of $130.0 million and many others.
Contact us if you need a completed and verified list of companies using SITA Flex, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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iGA Istanbul Airport | Transportation | 5350 | $500M | Turkey | SITA | SITA Flex | Airport Management | 2021 | n/a |
In 2021, iGA Istanbul Airport ran a six month biometric-enabled proof of concept using SITA Flex in the Airport Management category. The PoC operated at Istanbul Airport common-use check-in counters and aimed to create a low-touch passenger journey by embedding biometric identity verification into frontline processing.
The implementation used SITA Flex passenger processing capabilities to capture and match biometric identifiers at check-in, then extend identity assertions to security screening, lounge access and boarding. Configuration emphasized common-use counter integration and centralized identity verification workflows within the SITA Flex infrastructure to preserve shared check-in hardware while enabling automated identity checks and gate verification.
Operational scope included ground operations, gate operations, security screening and lounge operations at Istanbul Airport, demonstrating cross-department orchestration under an Airport Management platform. Integrations were executed through the existing SITA Flex infrastructure to link check-in, security/lounges and boarding touchpoints into a cohesive passenger processing flow.
Governance was structured as a six month proof of concept conducted by SITA on site at Istanbul Airport, with trial parameters focused on processing time and interoperability across passenger touchpoints. The PoC reduced boarding times by around 30% and demonstrated the feasibility of biometric orchestration across check-in, security, lounges and boarding using SITA Flex.
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Red Sea Global | Construction and Real Estate | 11000 | $500M | Saudi Arabia | SITA | SITA Flex | Airport Management | 2024 | n/a |
In 2024 Red Sea Global implemented SITA Flex within an Airport Management program for RSI's new Main Terminal, establishing passenger processing as the central application for check-in, departures and baggage reconciliation. The deployment is part of a strategic supply agreement with SITA to deliver a mobile-enabled, digitally powered passenger journey at the Main Terminal.
The implementation configures SITA Flex passenger processing capabilities together with Maestro and SITA Bag Manager, aligning departure control, self-service and agent-assisted check-in workflows with automated baggage reconciliation. SITA Flex is provisioned as the operational passenger processing layer, providing standard Airport Management functions such as passenger identity handling, booking linkage, and departure control interfaces, while enabling mobile-centric check-in and boarding flows.
This Middle East deployment emphasizes rapid interoperability with the airport's Air Taxi Terminal infrastructure, enabling real-time handoffs between passenger processing and air taxi operational systems. Integrations explicitly include Maestro and SITA Bag Manager, and the technical design focuses on middleware and API-driven interoperability to support mobile devices and terminal systems.
Governance and rollout are scoped to RSI's new Main Terminal, with implementation activities coordinated to sequence passenger processing, baggage reconciliation and departure control capabilities. The program is intended to automate check-in, departures and baggage reconciliation and to provide rapid interoperability with Air Taxi Terminal infrastructure as part of Red Sea Global's Airport Management deployment.
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San Francisco International Airport | Transportation | 1700 | $1.1B | United States | SITA | SITA Flex | Airport Management | 2020 | n/a |
In 2020 San Francisco International Airport deployed SITA Flex to enable a full mobile and touchless passenger journey, positioning SITA Flex within its Airport Management environment. The implementation at SFO is described by the vendor as a US deployment example focused on mobile-enabled check-in and bag-drop processes during pandemic recovery.
The implementation emphasized mobile check-in and touchless bag handling capabilities, including a mobile-to-self-service bag-point printing workflow that allows passengers to print bag tags from their own devices at self-service bag points. Functional capabilities implemented included mobile check-in orchestration, mobile-initiated bag-tag issuance, and orchestration of contactless bag-drop interactions, consistent with Airport Management operational patterns.
Operational coverage centered on front-line passenger processing at San Francisco International Airport, impacting check-in and baggage handling business functions and self-service points of sale across terminal bag-drop areas. Rollout and process changes were oriented to reduce physical touchpoints and support pandemic recovery operations, with SITA citing the deployment as an example of reducing touchpoints and supporting mobile-enabled check-in and bag-drop workflows.
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Taipei Songshan Airport | Transportation | 1200 | $130M | Taiwan | SITA | SITA Flex | Airport Management | 2025 | n/a |
In 2025, Taipei Songshan Airport deployed SITA Flex as the core application within a broader Airport Management initiative to modernize check-in and bag drop workflows across its international terminal. The rollout follows a common use self-service model, making SITA Flex capabilities available to all airlines operating from the terminal, with project completion expected by the end of 2025.
The implementation bundles SITA Flex with SITA Smart Path check-in kiosks, biometric authentication linking passenger ID to facial biometrics, SITA Self Bag Drop, and SITA Maestro Departure Control System (DCS). SITA Flex provides mobile untethered check-in capabilities, Smart Path kiosks accelerate identity verification and boarding pass issuance, and Self Bag Drop integrates with biometrics to enable a full bag drop sequence that SITA reports can be completed in as little as 70 seconds and that can accelerate processing time by up to 80 percent.
Systems are integrated to exchange real-time information and analytics between airport teams and airlines, and the SITA Maestro DCS automates check-in and boarding operations while ensuring continuity in the event of network disruptions. The deployment adheres to the latest international standards to ensure compatibility and seamless integration with existing airline systems, enabling shared counters and centralized operational visibility across participating carriers.
Operational governance emphasizes modular configuration and a common use model, enabling airport and airline teams to reallocate agents and counter space toward exception handling and complex operations. Process changes reduce frontline assistance requirements, and analytics-driven insights are positioned to inform queue management, agent rostering, and throughput optimization.
Expected outcomes stated in the program materials include faster passenger processing, minimized queues, reduced staff workload, and improved passenger control over check-in using SITA Flex and associated biometric and bag drop modules. The combined Airport Management solution at Taipei Songshan Airport aims to future-proof passenger processing capacity without physical terminal expansion.
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FAQ - APPS RUN THE WORLD SITA Flex Coverage
SITA Flex is a Airport Management solution from SITA.
Companies worldwide use SITA Flex, from small firms to large enterprises across 21+ industries.
Organizations such as San Francisco International Airport, iGA Istanbul Airport, Red Sea Global and Taipei Songshan Airport are recorded users of
SITA Flex for Airport Management.
Companies using SITA Flex are most concentrated in Transportation and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using SITA Flex are most concentrated in United States, Turkey and Saudi Arabia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SITA Flex across Americas, EMEA, and APAC.
Companies using SITA Flex range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of SITA Flex include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SITA Flex customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Airport Management.