List of SITA Flex Customers
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Since 2010, our global team of researchers has been studying SITA Flex customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SITA Flex for Airport Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SITA Flex for Airport Management include: San Francisco International Airport, a United States based Transportation organisation with 1700 employees and revenues of $1.13 billion, iGA Istanbul Airport, a Turkey based Transportation organisation with 5350 employees and revenues of $500.0 million, Red Sea Global, a Saudi Arabia based Construction and Real Estate organisation with 11000 employees and revenues of $500.0 million, Taipei Songshan Airport, a Taiwan based Transportation organisation with 1200 employees and revenues of $130.0 million and many others.
Contact us if you need a completed and verified list of companies using SITA Flex, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SITA Flex customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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iGA Istanbul Airport | Transportation | 5350 | $500M | Turkey | SITA | SITA Flex | Airport Management | 2021 | n/a |
In 2021, iGA Istanbul Airport ran a six month biometric-enabled proof of concept using SITA Flex in the Airport Management category. The PoC operated at Istanbul Airport common-use check-in counters and aimed to create a low-touch passenger journey by embedding biometric identity verification into frontline processing.
The implementation used SITA Flex passenger processing capabilities to capture and match biometric identifiers at check-in, then extend identity assertions to security screening, lounge access and boarding. Configuration emphasized common-use counter integration and centralized identity verification workflows within the SITA Flex infrastructure to preserve shared check-in hardware while enabling automated identity checks and gate verification.
Operational scope included ground operations, gate operations, security screening and lounge operations at Istanbul Airport, demonstrating cross-department orchestration under an Airport Management platform. Integrations were executed through the existing SITA Flex infrastructure to link check-in, security/lounges and boarding touchpoints into a cohesive passenger processing flow.
Governance was structured as a six month proof of concept conducted by SITA on site at Istanbul Airport, with trial parameters focused on processing time and interoperability across passenger touchpoints. The PoC reduced boarding times by around 30% and demonstrated the feasibility of biometric orchestration across check-in, security, lounges and boarding using SITA Flex.
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Red Sea Global | Construction and Real Estate | 11000 | $500M | Saudi Arabia | SITA | SITA Flex | Airport Management | 2024 | n/a |
In 2024 Red Sea Global implemented SITA Flex within an Airport Management program for RSI's new Main Terminal, establishing passenger processing as the central application for check-in, departures and baggage reconciliation. The deployment is part of a strategic supply agreement with SITA to deliver a mobile-enabled, digitally powered passenger journey at the Main Terminal.
The implementation configures SITA Flex passenger processing capabilities together with Maestro and SITA Bag Manager, aligning departure control, self-service and agent-assisted check-in workflows with automated baggage reconciliation. SITA Flex is provisioned as the operational passenger processing layer, providing standard Airport Management functions such as passenger identity handling, booking linkage, and departure control interfaces, while enabling mobile-centric check-in and boarding flows.
This Middle East deployment emphasizes rapid interoperability with the airport's Air Taxi Terminal infrastructure, enabling real-time handoffs between passenger processing and air taxi operational systems. Integrations explicitly include Maestro and SITA Bag Manager, and the technical design focuses on middleware and API-driven interoperability to support mobile devices and terminal systems.
Governance and rollout are scoped to RSI's new Main Terminal, with implementation activities coordinated to sequence passenger processing, baggage reconciliation and departure control capabilities. The program is intended to automate check-in, departures and baggage reconciliation and to provide rapid interoperability with Air Taxi Terminal infrastructure as part of Red Sea Global's Airport Management deployment.
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San Francisco International Airport | Transportation | 1700 | $1.1B | United States | SITA | SITA Flex | Airport Management | 2020 | n/a |
In 2020 San Francisco International Airport deployed SITA Flex to enable a full mobile and touchless passenger journey, positioning SITA Flex within its Airport Management environment. The implementation at SFO is described by the vendor as a US deployment example focused on mobile-enabled check-in and bag-drop processes during pandemic recovery.
The implementation emphasized mobile check-in and touchless bag handling capabilities, including a mobile-to-self-service bag-point printing workflow that allows passengers to print bag tags from their own devices at self-service bag points. Functional capabilities implemented included mobile check-in orchestration, mobile-initiated bag-tag issuance, and orchestration of contactless bag-drop interactions, consistent with Airport Management operational patterns.
Operational coverage centered on front-line passenger processing at San Francisco International Airport, impacting check-in and baggage handling business functions and self-service points of sale across terminal bag-drop areas. Rollout and process changes were oriented to reduce physical touchpoints and support pandemic recovery operations, with SITA citing the deployment as an example of reducing touchpoints and supporting mobile-enabled check-in and bag-drop workflows.
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Transportation | 1200 | $130M | Taiwan | SITA | SITA Flex | Airport Management | 2025 | n/a |
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