List of SJS Solutions Optymyse Digital Employee Engagement Customers
Ellesmere Port, CH66 7NZ,
United Kingdom
Since 2010, our global team of researchers has been studying SJS Solutions Optymyse Digital Employee Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SJS Solutions Optymyse Digital Employee Engagement for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SJS Solutions Optymyse Digital Employee Engagement for Employee Engagement include: Marks & Spencer_x000D_, a United Kingdom based Retail organisation with 64000 employees and revenues of $18.10 billion, Metro Bank, a United Kingdom based Banking and Financial Services organisation with 4040 employees and revenues of $669.0 million and many others.
Contact us if you need a completed and verified list of companies using SJS Solutions Optymyse Digital Employee Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SJS Solutions Optymyse Digital Employee Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Marks & Spencer_x000D_ | Retail | 64000 | $18.1B | United Kingdom | SJS Solutions | SJS Solutions Optymyse Digital Employee Engagement | Employee Engagement | 2018 | n/a |
In 2018, Marks & Spencer implemented SJS Solutions Optymyse Digital Employee Engagement as part of a broader push to modernize customer communications, deploying an Employee Engagement application to orchestrate voice and intent workflows across its UK retail network. Prior to the implementation, Marks & Spencer operated a mixture of older telephony systems that did not support the retailer’s digital communication requirements, prompting a nationwide rollout of a more capable conversational layer.
SJS Solutions Optymyse Digital Employee Engagement was configured to deliver intelligent natural language routing, real time speech transcription, intent classification, and IVR-based routing logic. The implementation combined speech recognition to transcribe customer speech into text, intent determination to classify call reasons, and IVR routing rules that direct callers to an appropriate department, store, or contact centre agent, aligning with standard Employee Engagement functional workflows.
The deployment integrated explicit third party components from a successful Twilio trial and an integration with Google DialogFlow, with development collaboration from DVELP, to provide the speech recognition and natural language understanding capabilities. The solution was provisioned nationwide and is reported to handle more than one million inbound telephone calls per month, routing inquiries across stores and contact centre sites.
Operational governance centered on intent driven call routing and real time voice of the customer analysis, enabling contact centre and store teams to receive routed inquiries based on automated intent classification. The system transcribes customer speech in real time, determines caller intent through Google DialogFlow, and routes calls via IVR to the appropriate business function, delivering centralized conversational handling across Marks & Spencer’s store and contact centre footprint.
|
 |
Metro Bank | Banking and Financial Services | 4040 | $669M | United Kingdom | SJS Solutions | SJS Solutions Optymyse Digital Employee Engagement | Employee Engagement | 2019 | n/a |
In 2019 Metro Bank implemented SJS Solutions Optymyse Digital Employee Engagement to centralize employee feedback and internal communications across its UK operations, aligning engagement capability with its customer service focus. The SJS Solutions Optymyse Digital Employee Engagement application was positioned to support HR, internal communications, and frontline contact centre colleagues, reflecting Metro Bank's emphasis on improving colleague interactions that drive customer experience.
Configuration work focused on standard Employee Engagement capabilities, including pulse surveys, recognition and reward workflows, engagement analytics and reporting, and targeted communications publishing. Role based access and manager dashboards were configured so HR and branch managers could monitor sentiment and surface engagement signals for operational teams.
Integration points were scoped to connect the application with existing HR systems, single sign on infrastructure, and corporate intranet channels to distribute communications and capture employee responses, using APIs where available. Operational coverage was defined for UK branches and contact centre teams, ensuring the platform could capture feedback from both back office and customer facing colleagues.
Governance and rollout followed a phased approach with policy configuration for content moderation, data access controls for HR governance, and manager enablement for ongoing engagement programs. Training and change management activities were planned for HR and contact centre management to operationalize recognition workflows and analytics driven follow ups.
|
Buyer Intent: Companies Evaluating SJS Solutions Optymyse Digital Employee Engagement
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||