List of Skype Chatbot Customers
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Since 2010, our global team of researchers has been studying Skype Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Skype Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Skype Chatbot for Chatbots and Conversational AI include: CIBC Capital Markets, a Canada based Banking and Financial Services organisation with 1256 employees and revenues of $1.51 billion, StubHub, a United States based Professional Services organisation with 1500 employees and revenues of $650.0 million, Skyscanner, a United Kingdom based Transportation organisation with 1000 employees and revenues of $359.0 million, Ifttt, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Skype Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Skype Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CIBC Capital Markets | Banking and Financial Services | 1256 | $1.5B | Canada | Microsoft | Skype Chatbot | Chatbots and Conversational AI | 2017 | n/a |
In 2017 CIBC Capital Markets deployed a Skype Chatbot as a Chatbots and Conversational AI implementation to enable RSG Trade Desk personnel to negotiate preferred foreign exchange rates for clients. The Skype Chatbot was configured to interact directly with the institution's Pricing Engine database, and to trigger trade bookings that were validated through Wall Street Systems for downstream settlement.
The architecture combined a Skype bot front end, an API layer that accepted and returned JSON payloads, and the Pricing Engine Tool which provides comprehensive Foreign Exchange quoting and broadcasting of tradable price streams specific to clients. Functional capabilities covered bulletin mapping across internal product codes, real time rate retrieval, trade booking initiation, and integration points feeding the MODIF reporting application. QA artifacts and execution used JIRA and Confluence for requirements, HP ALM for functional, regression, negative and smoke testing in UAT and PreProd, Postman collections for API testing, Oracle SQL Developer and Hue for database and cluster queries, and Wall Street Systems for booking reconciliation.
Operational scope was concentrated on the ASG QA team in Toronto and the RSG Trade Desk business function, with the inhouse Pricing portal used for validation and reconciliation. Governance and rollout relied on structured QA cycles, post deployment sanity checks in production, and controlled API payload modification to ensure trade bookings flowed from the Skype Chatbot through the Pricing Engine database to Wall Street Systems.
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Ifttt | Professional Services | 10 | $1M | United States | Microsoft | Skype Chatbot | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Ifttt implemented Skype Chatbot within the Chatbots and Conversational AI category to deliver automated notifications and applet-driven actions into Skype chats. Skype Chatbot surfaced applet triggers and action execution through conversational workflows, extending Ifttt automation and notifications capabilities to a messaging channel.
The bot listing was part of Skype's initial partner bots in August 2016, integrating Ifttt's applet event model with Skype conversational channels. Vendor context indicates Microsoft was the platform, and use of the Microsoft Bot Framework is inferred from the platform announcement, aligning the deployment to standard bot hosting and message routing patterns, while operational scope centered on end user chat channels and partner channel configuration rather than internal enterprise system integration.
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Skyscanner | Transportation | 1000 | $359M | United Kingdom | Microsoft | Skype Chatbot | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Skyscanner deployed a Skype Chatbot in the Chatbots and Conversational AI category. The Skype Chatbot enabled individual and group flight search and booking inside Skype and was introduced globally as part of Skype's first wave of partner bots announced in August 2016.
The implementation implemented conversational search and booking capabilities, including natural language flight queries, group context handling for multi-party itineraries, session management, and guided booking flows. Skype Chatbot supported travel discovery workflows and presented itinerary options and booking prompts inside the Skype conversational interface.
Architecturally the solution ran on the Microsoft Skype and Microsoft Bot Framework platform, leveraging the Bot Framework channel to operate within Skype and interfacing with Skyscanner backend services via API calls for real time flight search and booking orchestration. The design centralized conversational logic in the Bot Framework layer, while Skyscanner systems retained control of pricing, availability and booking fulfillment.
Rollout governance emphasized partner coordination with Skype and Microsoft, conversational UX standards, and regionally aware data handling to support a global audience. The deployment targeted customer self-service for travel discovery and booking, improving users ability to search and book flights within messaging flows as part of Skype's partner bot ecosystem.
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Professional Services | 1500 | $650M | United States | Microsoft | Skype Chatbot | Chatbots and Conversational AI | 2016 | n/a |
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Buyer Intent: Companies Evaluating Skype Chatbot
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