List of SkyTouch Guest Experience Customers
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United States
Since 2010, our global team of researchers has been studying SkyTouch Guest Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SkyTouch Guest Experience for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SkyTouch Guest Experience for Customer Engagement, Customer Experience include: Shilo Inns Suites Hotels, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $80.0 million, Berlin Encore Hotel & Suites United States, a United States based Leisure and Hospitality organisation with 60 employees and revenues of $4.0 million, Southwind Hospitality, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SkyTouch Guest Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SkyTouch Guest Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Berlin Encore Hotel & Suites United States | Leisure and Hospitality | 60 | $4M | United States | SkyTouch Technology | SkyTouch Guest Experience | Customer Engagement,Customer Experience | 2018 | n/a |
In 2018 Berlin Encore Hotel & Suites implemented SkyTouch Guest Experience to extend its Customer Engagement,Customer Experience capabilities. The deployment targeted property-level guest communication workflows at the Ohio hotel, with a primary focus on automating SMS and mobile guest communications for reservations, pre-arrival, and on-stay engagement.
Configuration of SkyTouch Guest Experience concentrated on CRM-style guest profile linkage, templated messaging, and reputation management automation. Functional usage included automated guest messaging workflows, review generation and solicitation, and centralized handling of guest contact data to support consistent outreach and follow-up.
Integration work connected Whistle guest messaging with SkyTouch through the SkyTouch /CONNECT API announced in 2018, enabling automated SMS/mobile communications and programmatic review prompts. The integration created a consistent message routing path between the SkyTouch environment and third-party messaging services, aligning guest messaging with reservation and stay records.
Operationally the implementation restructured front desk and guest services workflows to route guest communications through the SkyTouch Guest Experience interface, and it standardized messaging templates and reputation response processes. Governance focused on configuring message templates, defining escalation paths for inbound guest replies, and maintaining synchronized guest contact records within SkyTouch Guest Experience.
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Shilo Inns Suites Hotels | Leisure and Hospitality | 300 | $80M | United States | SkyTouch Technology | SkyTouch Guest Experience | Customer Engagement,Customer Experience | 2017 | n/a |
In 2017, Shilo Inns Suites Hotels implemented SkyTouch Guest Experience as part of an enterprise-wide SkyTouch Hotel OS deployment to centralize property management functions across its hotels in the western United States. The deployment positioned SkyTouch Guest Experience as the guest-facing layer while SkyTouch Hotel OS consolidated core property management system workflows. The program established a standardized cloud-based operations model for reservations, front desk and rate distribution.
Configuration emphasis included reservations, rate and distribution controls, and front desk automation within SkyTouch Hotel OS, with SkyTouch Guest Experience handling guest messaging and CRM-oriented engagement capabilities. Because SkyTouch Hotel OS was adopted enterprise-wide, Shilo Inns is inferred to leverage SkyTouch Guest Experience integrations to personalize communications and support direct booking initiatives. Functional terminology relevant to the implementation includes central reservation system workflows, guest messaging, CRM profile enrichment, and distribution channel management.
Operational scope covered properties across the western United States, impacting front desk operations, revenue management, distribution and marketing teams. Governance shifted toward centralized rate and channel governance with property-level execution in the cloud-based platform, and guest communications workflows were likely orchestrated through the Guest Experience module. The deployment aligns Shilo Inns Suites Hotels, SkyTouch Guest Experience, Customer Engagement,Customer Experience for coordinated guest outreach and booking conversion efforts.
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Southwind Hospitality | Professional Services | 10 | $1M | United States | SkyTouch Technology | SkyTouch Guest Experience | Customer Engagement,Customer Experience | 2015 | n/a |
In 2015, Southwind Hospitality deployed SkyTouch Guest Experience as part of a broader SkyTouch Hotel OS rollout across its portfolio. The deployment targeted Customer Engagement,Customer Experience use cases to improve operational efficiency, mobile access, and rate management for independent and branded properties in the southeastern United States.
SkyTouch Guest Experience was configured to centralize guest communications and support mobile guest interactions. Module-level usage is inferred to include guest messaging capabilities and property-level front desk workflow integration, consistent with Customer Engagement,Customer Experience functional patterns for reservation communications, in-stay messaging, and ancillary revenue prompts. Configuration emphasized mobile access and rate management controls within the SkyTouch platform.
The implementation spanned operations, revenue management, reservations, and guest services across Southwind properties in the southeastern United States. Governance and rollout were organized at the property level to align rate policies and mobile access settings with brand and independent property requirements. Integrations and operational scope were handled within the SkyTouch platform architecture as part of the Hotel OS deployment, with module adoption managed per property.
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