List of Smart NX Suite Customers
Juiz de Fora, 36016-200, MG,
Brazil
Since 2010, our global team of researchers has been studying Smart NX Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smart NX Suite for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smart NX Suite for Customer Experience include: Emporio Bahamas, a Brazil based Retail organisation with 430 employees and revenues of $133.0 million, Super Muffato, a Brazil based Retail organisation with 210 employees and revenues of $65.0 million, Grupo DPSP, a Brazil based Retail organisation with 140 employees and revenues of $43.0 million and many others.
Contact us if you need a completed and verified list of companies using Smart NX Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smart NX Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Emporio Bahamas | Retail | 430 | $133M | Brazil | Smart NX | Smart NX Suite | Customer Experience | 2023 | n/a |
In 2023 Emporio Bahamas implemented Smart NX Suite, classified in the Customer Experience category, to centralize omnichannel customer engagement and automation across its contact operations. The Smart NX Suite deployment emphasized CXaaS capabilities, integrating WhatsApp messaging, predictive dialing and omnichannel contact flows to support inbound and outbound engagement.
Configuration focused on OmniChannel and Automações/Integrações modules within Smart NX Suite, using WhatsApp automation and workflow orchestration to route interactions, trigger automated responses, and sequence predictive dialing for campaign reach. The implementation included configuration of omni-channel contact flow logic, message templates, and automation rules to standardize customer journeys and reduce manual agent tasks.
Integrations were established with RPE, Tivea and Unico to synchronize identity verification, routing data and campaign orchestration across systems, enabling Smart NX Suite to operate as the contact layer for customer communications. Operational coverage included Brazil where contact center and customer retention functions were explicitly targeted, aligning omnichannel engagement with retention workflows.
Governance and rollout applied phased omnichannel flow activation and automation governance to control message templates and dialing policies, with operations teams adjusting processes to support integrated automation. The deployment reported a 20% reduction in operating costs and a 15% increase in retention in Brazil, outcomes recorded as part of the Smart NX Suite implementation.
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Grupo DPSP | Retail | 140 | $43M | Brazil | Smart NX | Smart NX Suite | Customer Experience | 2022 | n/a |
In 2022 Grupo DPSP implemented Smart NX Suite in a Customer Experience engagement to deliver the Balconista Digital conversational sales bot and omnichannel flows for Drogaria São Paulo and Drogarias Pacheco in Brazil. The deployment targeted CRM and ecommerce conversion and included a VTEX integration to route web and checkout interactions into the conversational layer. Smart NX Suite was used to instrument voice and text channels and to centralize conversational logic across digital touchpoints.
The implementation leveraged Builder de Voz e Texto and Integrações modules to design voice and text conversational flows, session orchestration, and automated sales handling. Architecturally the solution integrated Smart NX Suite with VTEX ecommerce and the retailer CRM via API style connectors, enabling order capture and lead synchronization originating from bot interactions. Functional capabilities implemented included omnichannel routing, conversational sales scripting, and automated checkout handoff to transactional systems.
Operational scope covered ecommerce, digital sales and customer service functions across Grupo DPSP brands in Brazil, with rollout to online channels beginning in 2022 and autonomous sales activity continuing into 2023. The Balconista Digital reduced average automated interaction time from approximately 5 minutes to under 3 minutes and generated over R$1 million in autonomous sales between 2022 and 2023. Governance updates centralized conversational workflow ownership within digital channels teams and introduced conversation analytics for ongoing tuning and orchestration.
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Super Muffato | Retail | 210 | $65M | Brazil | Smart NX | Smart NX Suite | Customer Experience | 2021 | n/a |
In 2021, Super Muffato implemented Smart NX Suite to provide an omnichannel Customer Experience platform for Grupo Muffato's Crediffato operation. The deployment centralized automation for customer acquisition, collections and 24/7 self service, and targeted call center and CRM processes. Implementation work covered operational sites in Paraná and São Paulo.
Smart NX Suite was configured to support predictive dialing and voicebot assisted collections, automated acquisition workflows, and conversational self service through chatbot capabilities, and the case indicates the solution likely used Smart NX's OmniChannel, Discador and Chatbot modules. Functional configuration prioritized omnichannel routing, campaign management for collections, and orchestration of CRM processes to manage customer profiles and interaction history. The architecture emphasized modular CX components and agent desktop orchestration to streamline outbound and inbound voice workflows.
Operational scope included call center agents and collections teams across Paraná and São Paulo, with the platform supporting 24/7 self service to reduce manual contact handling. Reported results included approximately 20 percent lower operating costs and a 35 percent improvement in service efficiency. Governance and rollout focused on phased operationalization of collections campaigns and adjustment of agent workflows to embed the Smart NX Suite into existing CRM and service processes.
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