List of Smartgov Customers
Granicus
1999 Broadway, Suite 3600,
Denver, 80202, CO,
United States
Denver, 80202, CO,
United States
1 800-314-0147
Professional Services
2000
$200M
Since 2010, our global team of researchers has been studying Smartgov customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smartgov for Permitting and Licensing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smartgov for Permitting and Licensing include: Franklin County, a United States based Government organisation with 6731 employees and revenues of $2.18 billion, Mount Vernon, a United States based Government organisation with 1575 employees and revenues of $189.0 million, City of Lynnwood, a United States based Government organisation with 572 employees and revenues of $110.0 million, Village of Tarrytown, NY, a United States based Government organisation with 99 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Smartgov, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smartgov customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Lynnwood | Government | 572 | $110M | United States | Granicus | Smartgov | Permitting and Licensing | 2024 | n/a |
In 2024 the City of Lynnwood implemented Granicus SmartGov for Permitting and Licensing to digitize previously paper based workflows and introduce a fully digital customer portal. The deployment was executed as a focused municipal rollout and the launch was completed in fewer than five months, moving intake and public-facing submission channels online.
The implementation configured Granicus SmartGov to support online permitting and licensing intake, case management, automated routing of reviews, and status tracking for applicants. Granicus SmartGov was used to centralize application records and to provide citizens with a self service portal for submissions and tracking, while standardizing internal review workflows.
Operational coverage included the city permitting and licensing functions and front counter citizen services, aligning clerical intake, review assignments, and public status communications to the new system. The deployment was delivered as a cloud oriented municipal permitting and licensing platform and was integrated into existing city operational workflows without naming additional system integrations.
Governance changes focused on centralizing intake and enforcing digital workflow steps to improve transparency and handoffs between staff. Reported outcomes from the City of Lynnwood implementation of Granicus SmartGov include faster turnaround times, fewer walk ins, and better transparency for applicants, reflecting reduced in person traffic and clearer status visibility.
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Franklin County | Government | 6731 | $2.2B | United States | Granicus | Smartgov | Permitting and Licensing | 2021 | n/a |
In 2021 Franklin County implemented Granicus Smartgov to create an online permitting portal for residents and staff. The deployment addressed Permitting and Licensing workflows across county permitting operations, centralizing citizen self service for permit applications and payments.
The implementation configured Smartgov modules for online permit intake and application processing, payment enabled transaction flows, and automated reporting capabilities. Configuration emphasized online payments and remote staff access to support offsite permit review and continued processing.
Operational scope covered county residents as applicants and county permitting staff as administrators, with rollout oriented to sustain remote work and high volume permit processing. Governance restructured intake and review workflows to channel submissions through the Smartgov portal and to produce scheduled automated reports for operational monitoring.
Franklin County reported that permit volume more than doubled and that online payments, remote work, and automated reporting improved the permitting process. These outcomes reflect active use of Granicus Smartgov within Permitting and Licensing functions and a shift to centralized, portal driven permit operations.
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Mount Vernon | Government | 1575 | $189M | United States | Granicus | Smartgov | Permitting and Licensing | 2020 | n/a |
In 2020 Mount Vernon implemented Smartgov to support development services and permitting operations. Mount Vernon used Smartgov within the Permitting and Licensing category to centralize permitting records, inspections, and customer communication, aligning the application directly with city development services and permitting business functions.
The implementation emphasized records management and inspections management capabilities, with explicit use of inspection scheduling, permit lifecycle workflows, and customer communication modules. Smartgov was configured to consolidate disparate permit documentation and inspection results into a single system of record, enabling consistent permit tracking and status visibility across workflows.
Operational coverage focused on the citys development services department and permitting operations, with rollout aimed at standardizing intake, inspection scheduling, and external communications for applicants. No external system integrations were specified in the source, the deployment narrative centers on in-application consolidation and orchestration of permitting tasks.
Governance and process changes included centralized recordkeeping and restructured inspection and communication workflows, which the city reported improved operational workflow, enabled remote service during COVID-19, and increased customer transparency. The Smartgov application name appears as the core Permitting and Licensing platform used to drive these changes in Mount Vernons permitting operations.
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Village of Tarrytown, NY | Government | 99 | $20M | United States | Granicus | Smartgov | Permitting and Licensing | 2024 | n/a |
In 2024 Village of Tarrytown, NY began working with Smartgov to adapt the application within the Permitting and Licensing category for the sale of parking permits. The Treasurer's Department is leading the initiative, setting explicit goals to make permit transactions easier for customers and more efficient for internal staff through online permit issuance and streamlined processing.
Configuration activities are focused on Smartgov Permitting modules, including online application intake, configurable form design, fee schedule management, permit issuance and renewal workflows, and payment capture tied to customer accounts. Implementation work emphasizes workflow rule configuration, role based approvals for Treasurer staff, and automation of permit expirations and renewals to reduce manual processing in the Permitting and Licensing lifecycle.
The village is concurrently evaluating accounting software to replace the existing KVS system and has engaged the Municipal Clerks and Finance Officers Association for peer input, a decision expected in the upcoming fiscal year. Evaluation outcomes will inform integration considerations between Smartgov and the chosen finance or general ledger platform to ensure permit fee accounting and receipting alignment.
Governance and rollout are centered in the Treasurer's Department, with an approach to pilot Smartgov for parking permits prior to wider municipal use, and with project resourcing reflected in the FY 2025 budget through increased overtime for special projects and capital tracking. The implementation narrative links Smartgov, Permitting and Licensing, and Treasurer operational processes, with configuration and governance timed to align with fiscal planning.
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Buyer Intent: Companies Evaluating Smartgov
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Smartgov Coverage
Smartgov is a Permitting and Licensing solution from Granicus.
Companies worldwide use Smartgov, from small firms to large enterprises across 21+ industries.
Organizations such as Franklin County, Mount Vernon, City of Lynnwood and Village of Tarrytown, NY are recorded users of
Smartgov for Permitting and Licensing.
Companies using Smartgov are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Smartgov are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Smartgov across Americas, EMEA, and APAC.
Companies using Smartgov range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of Smartgov include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Smartgov customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Permitting and Licensing.