List of Smartsheet Forms and Intake Customers
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Since 2010, our global team of researchers has been studying Smartsheet Forms and Intake customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smartsheet Forms and Intake for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smartsheet Forms and Intake for Collaboration include: Norwegian Cruise Line Holdings, a United States based Transportation organisation with 41000 employees and revenues of $8.55 billion, Maritz Holdings Inc., a United States based Professional Services organisation with 4500 employees and revenues of $1.50 billion, The University of Adelaide, a Australia based Education organisation with 4115 employees and revenues of $710.0 million, Salt Lake City, a United States based Government organisation with 2600 employees and revenues of $326.0 million and many others.
Contact us if you need a completed and verified list of companies using Smartsheet Forms and Intake, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smartsheet Forms and Intake customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Maritz Holdings Inc. | Professional Services | 4500 | $1.5B | United States | SmartSheet | Smartsheet Forms and Intake | Collaboration | 2020 | n/a |
In 2020, Maritz Holdings Inc. deployed Smartsheet Forms and Intake within a Collaboration program to centralize client requests and standardize event project intake. The initial deployment targeted client support intake workflows and provided a single channel for requesting event planning and operational services.
The implementation expanded from forms into reusable templates, dedicated workspaces, and Smartsheet Control Center to orchestrate event projects and program-level governance. Smartsheet Forms and Intake was configured to feed templates and project workspaces, and dashboards were used to surface intake status, project milestones, and staffing needs, aligning intake with project orchestration capabilities.
This North America professional services use case focused on client intake and project operations, with operational coverage across event teams and client services functions. The solution improved visibility for account teams and project managers, and it supported staffing forecast workflows by tracking incoming demand and ongoing project assignments.
Rollout began with a client-facing intake form and was scaled to include templates, workspaces, and Control Center to manage event projects and onboarding processes. The program cut project preparation and onboarding times significantly, while formalizing intake governance and standard operating workflows to improve operational efficiency and client visibility.
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Norwegian Cruise Line Holdings | Transportation | 41000 | $8.5B | United States | SmartSheet | Smartsheet Forms and Intake | Collaboration | 2021 | n/a |
In 2021, Norwegian Cruise Line Holdings implemented Smartsheet Forms and Intake. The deployment used Smartsheet Forms and Intake as a Collaboration application to automate technology demand intake across its North America travel and hospitality IT PMO. The initiative centralized incoming requests and provided a single intake conduit for planned onboard technology work.
Functionally the implementation centered on form based intake, automated routing to the IT PMO, and configuration of workflow automation to standardize triage and prioritization. Smartsheet Forms and Intake was used as the foundation of a scaled PMO toolkit, linking request records to Control Center and feeding consolidated reporting into Power BI. The integrations enabled orchestration of project intake, portfolio visibility, and dashboard level reporting for program and stakeholder review.
Governance changes included centralized intake ownership by the IT PMO and standardized request handling processes to improve cross team visibility and expedite approvals. Reported outcomes include improved governance and faster time to market for onboard technology, supported by the Control Center and Power BI reporting pipeline. The implementation emphasizes Collaboration category capabilities such as workflow automation, intake orchestration, and enterprise reporting for PMO driven technology delivery.
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Salt Lake City | Government | 2600 | $326M | United States | SmartSheet | Smartsheet Forms and Intake | Collaboration | 2022 | n/a |
In 2022, Salt Lake City implemented Smartsheet Forms and Intake to support its Homeless Engagement and Response Team. The deployment uses Smartsheet Forms and Intake within the Collaboration category to capture community reports, automate notifications, and coordinate cleanup and shelter referrals.
Implementation focused on Smartsheet forms, intake routing, reports, and dashboards. Forms and intake capture incoming community reports, reports provide operational visibility, and dashboards aggregate status for partners and city coordinators, creating a single intake-to-assignment workflow for public services case routing.
Operational coverage centers on community engagement and public services, with the Homeless Engagement and Response Team routing incoming requests to appropriate partner agencies and service providers. Automated notifications and report-driven routing were configured to push assignments and status updates to partner contacts, enabling coordinated cleanup actions and shelter referral workflows.
The rollout established intake governance and workflow orchestration, formalizing how community reports are triaged and routed to external partners. Salt Lake City reports that the Smartsheet Forms and Intake implementation reduced response time by half and saved roughly 450 hours annually, reflecting the stated operational outcomes.
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Education | 4115 | $710M | Australia | SmartSheet | Smartsheet Forms and Intake | Collaboration | 2021 | n/a |
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